Guidelines for the Clinical Use of Electronic Mail with Patients
Open accessAbstract
Guidelines regarding patient-provider electronic mail are presented. The intent is to provide guidance concerning computer-based communications between clinicians and patients within a contractual relationship in which the health-care provider has taken on an explicit measure of responsibility for the client's care. The guidelines address two interrelated aspects: effective interaction between the clinician and patient, and observance of medicolegal prudence. Recommendations for site-specific policy formulation are included.
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Trust can be undermined when people have conflicting expectations about how clinical care delivered through social media should be carried out.
“Trust may be compromised if there are conflicting expectations of how clinical care using social media will be conducted.”
From Social Media and Clinical Care: Ethical, Professional, and Social Implications (2013) · cites this paper as [64]
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- Authors
- Kane, B., Sands, D. Z., & for the AMIA Internet Working Group, T. F. O. G. F. T. U. O. C.-P. E. M.
- Affiliations
- American Medical Informatics Association (US)
- Corresponding author
- Kane, B.
- ORCID
- Sands, D. Z.
- Venue
- Journal of the American Medical Informatics Association
- Publisher
- Oxford University Press (OUP)
- Published
- 1998-01-01
- Volume
- 5
- Issue
- 1
- Pages
- 104-111
- ISSN
- 1067-5027 (ISSN-L)
- 1527-974X
- PMC
- PMC61279
- OpenAlex
- W2119517687
- Cited by
- 427
- References
- 11
- Citations by year
- 2025: 3 · 2024: 4 · 2023: 5 · 2022: 4 · 2021: 9 · 2020: 8 · 2019: 3 · 2018: 8 · 2017: 3 · 2016: 8 · 2015: 9 · 2014: 7 · 2013: 13 · 2012: 11
- FWCI
- 100.41
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Journal of the American Medical Informatics Association (publishedVersion)
- Europe PMC (PubMed Central) (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- DigitalGeorgetown (Georgetown University Library) (submittedVersion)
- Topics
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Keywords
- computer-mediated communication, patient-clinician interaction, health care provider liability, health information policy
- MeSH terms
- Communication, Computer Communication Networks, Confidentiality, Professional-Patient Relations, Computer Security
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