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Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work
Open accessAbstract
We explore the impact of COVID-19 on employee's digital communication patterns through an event study of lockdowns in 16 large metropolitan areas in North America, Europe and the Middle East.Using de-identified, aggregated meeting and email meta-data from 3,143,270 users, we find, compared to pre-pandemic levels, increases in the number of meetings per person (+12.9 percent) and the number of attendees per meeting (+13.5 percent), but decreases in the average length of meetings (-20.1 percent).Collectively, the net effect is that people spent less time in meetings per day (-11.5 percent) in the post-lockdown period.We also find significant and durable increases in length of the average workday (+8.2 percent, or +48.5 minutes), along with short-term increases in email activity.These findings provide insight from a novel dataset into how the nature of work has changed for a large sample of knowledge workers.We discuss these changes in light of the ongoing challenges faced by organizations and workers struggling to adapt and perform in the face of a global pandemic.
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“Recent analyses of telemetry and survey data show that the pandemic has affected both the who and the how of collaboration in information firms-while working remotely during the pandemic, workers are spending less time in meetings 35 , communicating more by email 35 , collaborating more with their strong ties as opposed to their weak ties 36 , and exhibiting patterns of communication that are more”
From The effects of remote work on collaboration among information workers (2021) · cites this paper as [35]
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Metadata
- Authors
- DeFilippis, E., Impink, S. M., Singell, M., Polzer, J., & Sadun, R.
- Affiliations
- National Bureau of Economic Research (US)
- Corresponding author
- Polzer, Jeffrey
- Venue
- SSRN Electronic Journal
- Publisher
- National Bureau of Economic Research
- Published
- 2020-07
- ISSN
- 1556-5068 (ISSN-L)
- OpenAlex
- W3046267468
- Cited by
- 273
- References
- 45
- Citations by year
- 2026: 11 · 2025: 19 · 2024: 27 · 2023: 69 · 2022: 59 · 2021: 78 · 2020: 10
- Type
- posted content
- Language
- en
- Open access
- green
- doi.org
- Locations
- SSRN Electronic Journal (publishedVersion)
- National Bureau of Economic Research (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
- Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › COVID-19 Pandemic Impacts
- Social Sciences › Sociology and Political Science › Social impacts of COVID-19
- Keywords
- COVID-19 pandemic, lockdown, staff meetings, working hours, knowledge workers, remote work, collaboration, meeting attendance
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