The DOI matches its Crossref record; 45 of the 45 references it cites were found in a registry or an index.
Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work
Open accessAbstract
We explore the impact of COVID-19 on employee's digital communication patterns through an event study of lockdowns in 16 large metropolitan areas in North America, Europe and the Middle East.Using de-identified, aggregated meeting and email meta-data from 3,143,270 users, we find, compared to pre-pandemic levels, increases in the number of meetings per person (+12.9 percent) and the number of attendees per meeting (+13.5 percent), but decreases in the average length of meetings (-20.1 percent).Collectively, the net effect is that people spent less time in meetings per day (-11.5 percent) in the post-lockdown period.We also find significant and durable increases in length of the average workday (+8.2 percent, or +48.5 minutes), along with short-term increases in email activity.These findings provide insight from a novel dataset into how the nature of work has changed for a large sample of knowledge workers.We discuss these changes in light of the ongoing challenges faced by organizations and workers struggling to adapt and perform in the face of a global pandemic.
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“Recent analyses of telemetry and survey data show that the pandemic has affected both the who and the how of collaboration in information firms-while working remotely during the pandemic, workers are spending less time in meetings 35 , communicating more by email 35 , collaborating more with their strong ties as opposed to their weak ties 36 , and exhibiting patterns of communication that are more”
From The effects of remote work on collaboration among information workers (2021) · cites this paper as [35]
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Organizational Information Requirements, Media Richness and Structural Design
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How Effective Is Telecommuting? Assessing the Status of Our Scientific Findings
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The effects of remote work on collaboration among information workers
Yang, L., Holtz, D., Jaffe, S., Suri, S., Sinha, S., Weston, J., Joyce, C., Shah, N., Sherman, K., Hecht, B., et al. (2021) · Nature Human Behaviour · doi:10.1038/s41562-021-01196-4 · Cited by 789
The Econometrics of Event StudiesPreprint
Kothari, S. P., & Warner, J. B. (2004) · SSRN Electronic Journal · doi:10.2139/ssrn.608601 · Cited by 620
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Connecting Through Technology During the Coronavirus Disease 2019 Pandemic: Avoiding “Zoom Fatigue”
Wiederhold, B. K. (2020) · Cyberpsychology Behavior and Social Networking · doi:10.1089/cyber.2020.29188.bkw · Cited by 503
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Why Working from Home Will Stick
Barrero, J. M., Bloom, N., & Davis, S. J. (2021) · National Bureau of Economic Research · doi:10.3386/w28731 · Cited by 900
The effects of remote work on collaboration among information workers
Yang, L., Holtz, D., Jaffe, S., Suri, S., Sinha, S., Weston, J., Joyce, C., Shah, N., Sherman, K., Hecht, B., et al. (2021) · Nature Human Behaviour · doi:10.1038/s41562-021-01196-4 · Cited by 789
Xiao, Y., Becerik-Gerber, B., Lucas, G., & Roll, S. C. (2020) · Journal of Occupational and Environmental Medicine · doi:10.1097/jom.0000000000002097 · Cited by 727
Six Key Advantages and Disadvantages of Working from Home in Europe during COVID-19
Ipsen, C., van Veldhoven, M. J. P. M., Kirchner, K., & Hansen, J. P. (2021) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph18041826 · Cited by 502
The fatiguing effects of camera use in virtual meetings: A within-person field experiment.
Shockley, K. M., Gabriel, A. S., Robertson, D., Rosen, C. C., Chawla, N., Ganster, M. L., & Ezerins, M. E. (2021) · Journal of Applied Psychology · doi:10.1037/apl0000948 · Cited by 323
Metadata
- Authors
- DeFilippis, E., Impink, S. M., Singell, M., Polzer, J., & Sadun, R.
- Affiliations
- National Bureau of Economic Research (US)
- Corresponding author
- Polzer, Jeffrey
- Venue
- SSRN Electronic Journal
- Publisher
- National Bureau of Economic Research
- Published
- 2020-07
- ISSN
- 1556-5068 (ISSN-L)
- OpenAlex
- W3046267468
- Cited by
- 273
- References
- 45
- Citations by year
- 2026: 11 · 2025: 19 · 2024: 27 · 2023: 69 · 2022: 59 · 2021: 78 · 2020: 10
- Type
- posted content
- Language
- en
- Open access
- green
- doi.org
- Locations
- SSRN Electronic Journal (publishedVersion)
- National Bureau of Economic Research (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
- Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › COVID-19 Pandemic Impacts
- Social Sciences › Sociology and Political Science › Social impacts of COVID-19
- Keywords
- COVID-19 pandemic, lockdown, staff meetings, working hours, knowledge workers, remote work, collaboration, meeting attendance
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