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Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work
Open accessAbstract
We explore the impact of COVID-19 on employee's digital communication patterns through an event study of lockdowns in 16 large metropolitan areas in North America, Europe and the Middle East.Using de-identified, aggregated meeting and email meta-data from 3,143,270 users, we find, compared to pre-pandemic levels, increases in the number of meetings per person (+12.9 percent) and the number of attendees per meeting (+13.5 percent), but decreases in the average length of meetings (-20.1 percent).Collectively, the net effect is that people spent less time in meetings per day (-11.5 percent) in the post-lockdown period.We also find significant and durable increases in length of the average workday (+8.2 percent, or +48.5 minutes), along with short-term increases in email activity.These findings provide insight from a novel dataset into how the nature of work has changed for a large sample of knowledge workers.We discuss these changes in light of the ongoing challenges faced by organizations and workers struggling to adapt and perform in the face of a global pandemic.
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“Recent analyses of telemetry and survey data show that the pandemic has affected both the who and the how of collaboration in information firms-while working remotely during the pandemic, workers are spending less time in meetings 35 , communicating more by email 35 , collaborating more with their strong ties as opposed to their weak ties 36 , and exhibiting patterns of communication that are more”
From The effects of remote work on collaboration among information workers (2021) · cites this paper as [35]
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Metadata
- Authors
- DeFilippis, E., Impink, S. M., Singell, M., Polzer, J., & Sadun, R.
- Affiliations
- National Bureau of Economic Research (US)
- Corresponding author
- Polzer, Jeffrey
- Venue
- SSRN Electronic Journal
- Publisher
- National Bureau of Economic Research
- Published
- 2020-07
- ISSN
- 1556-5068 (ISSN-L)
- OpenAlex
- W3046267468
- Cited by
- 273
- References
- 45
- Citations by year
- 2026: 11 · 2025: 19 · 2024: 27 · 2023: 69 · 2022: 59 · 2021: 78 · 2020: 10
- Type
- posted content
- Language
- en
- Open access
- green
- doi.org
- Locations
- SSRN Electronic Journal (publishedVersion)
- National Bureau of Economic Research (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
- Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › COVID-19 Pandemic Impacts
- Social Sciences › Sociology and Political Science › Social impacts of COVID-19
- Keywords
- COVID-19 pandemic, lockdown, staff meetings, working hours, knowledge workers, remote work, collaboration, meeting attendance
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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