The DOI matches its Crossref record; 37 of the 37 references it cites were found in a registry or an index.
A Review of Social Media Use in E-Government
Open accessAbstract
In the past few years, e-government has been a topic of much interest among those excited about the advent of Web 2.0 technologies. This paper reviews the recent literature concerning Web 2.0, social media, social networking, and how it has been used in the public sector. Key observations include literature themes such as the evolution of social media case studies in the literature, the progress of social media policies and strategies over time, and social media use in disaster management as an important role for government. Other observations include the lack of a tangible goal for e-government, and the idea that significant change is still needed in government culture, philosophy of control, and resource management before broad sustainable success can be achieved in the use of social media.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010) · Government Information Quarterly · doi:10.1016/j.giq.2010.03.001 · Cited by 2,451
The Political Power of Social Media
Shirky, C. (2010) · Foreign Affairs · Cited by 1,528
Trust and risk in e-government adoption
Bélanger, F., & Carter, L. (2008) · The Journal of Strategic Information Systems · doi:10.1016/j.jsis.2007.12.002 · Cited by 1,235
Local e-government 2.0: Social media and corporate transparency in municipalities
Bonsón, E., Torres, L., Royo, S., & Flores, F. (2012) · Government Information Quarterly · doi:10.1016/j.giq.2011.10.001 · Cited by 902
Yates, D., & Paquette, S. (2011) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2010.10.001 · Cited by 874
Government 2.0: Making connections between citizens, data and government
Chun, S. A., Shulman, S., Sandoval, R., & Hovy, E. (2010) · Information Polity · doi:10.3233/ip-2010-0205 · Cited by 574
E-government adoption: A cultural comparison
Carter, L., & Weerakkody, V. (2008) · Information Systems Frontiers · doi:10.1007/s10796-008-9103-6 · Cited by 490
Factors influencing intention to use e-government services among citizens in Malaysia
Lean, O. K., Zailani, S., Ramayah, T., & Fernando, Y. (2009) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2009.03.012 · Cited by 450
User-centered E-Government in practice: A comprehensive model for measuring user satisfaction
Verdegem, P., & Verleye, G. (2009) · Government Information Quarterly · doi:10.1016/j.giq.2009.03.005 · Cited by 427
Jaeger, P. T., & Bertot, J. C. (2010) · Government Information Quarterly · doi:10.1016/j.giq.2010.05.003 · Cited by 420
Cited by
Bonsón, E., Royo, S., & Ratkai, M. (2015) · Government Information Quarterly · doi:10.1016/j.giq.2014.11.001 · Cited by 503
Emotional Dynamics in the Age of Misinformation
Zollo, F., Novak, P. K., Del Vicario, M., Bessi, A., Mozetič, I., Scala, A., Caldarelli, G., & Quattrociocchi, W. (2015) · PLOS ONE · doi:10.1371/journal.pone.0138740 · Cited by 273
Of algorithms, apps and advice: Digital social policy and service delivery
Henman, P. (2019) · Journal of Asian Public Policy · doi:10.1080/17516234.2018.1495885 · Cited by 53
Metadata
- Authors
- Magro, M. J.
- Venue
- Administrative Sciences
- Publisher
- MDPI AG
- Published
- 2012-04-10
- Volume
- 2
- Issue
- 2
- Pages
- 148-161
- ISSN
- 2076-3387 (ISSN-L)
- OpenAlex
- W2025875285
- Cited by
- 277
- References
- 37
- FWCI
- 146.54
- Type
- journal article
- Language
- en
- Open access
- gold
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: A Review of Social Media Use in E-Government. https://app.cochat.ai/papers/10.3390/admsci2020148
- The paper
- Magro, M. J. (2012). A Review of Social Media Use in E-Government. Administrative Sciences. https://doi.org/10.3390/admsci2020148
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
