The DOI matches its Crossref record; 35 of the 35 references it cites were found in a registry or an index.
Analysis of User Satisfaction with Online Education Platforms in China during the COVID-19 Pandemic
Open accessAbstract
The outbreak of Corona Virus Disease 2019 (COVID-19) in various countries at the end of last year has transferred traditional face-to-face teaching to online education platforms, which directly affects the quality of education. Taking user satisfaction on online education platforms in China as the research object, this paper uses a questionnaire survey and web crawler to collect experience data of online and offline users, constructs a customer satisfaction index system by analyzing emotion and the existing literature for quantitative analysis, and builds aback propagation (BP) neural network model to forecast user satisfaction. The conclusion shows that users’ personal factors have no direct influence on user satisfaction, while platform availability has the greatest influence on user satisfaction. Finally, suggestions on improving the online education platform are given to escalate the level of online education during the COVID-19 pandemic, so as to promote the reform of information-based education.
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Cites
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Cited by
Hong, J.-C., Lee, Y.-F., & Ye, J.-H. (2021) · Personality and Individual Differences · doi:10.1016/j.paid.2021.110673 · Cited by 283
Applications of artificial intelligence in battling against covid-19: A literature review
Tayarani N., M.-H. (2021) · Chaos, Solitons & Fractals · doi:10.1016/j.chaos.2020.110338 · Cited by 210
Cornide-Reyes, H., Riquelme, F., Monsalves, D., Noel, R., Cechinel, C., Villarroel, R., Ponce, F., & Munoz, R. (2020) · Sensors · doi:10.3390/s20216337 · Cited by 40
Rahman, A., Islam, M. S., Ahmed, N. A. M. F., & Islam, M. M. (2023) · Social Sciences & Humanities Open · doi:10.1016/j.ssaho.2023.100646 · Cited by 19
(2021) · doi:10.2196/24027 · Cited by 7
Metadata
- Authors
- Chen, T., Peng, L., Yin, X., Rong, J., Yang, J., & Cong, G.
- Venue
- Healthcare
- Publisher
- MDPI AG
- Published
- 2020-07-07
- Volume
- 8
- Issue
- 3
- Pages
- 200
- ISSN
- 2227-9032 (ISSN-L)
- OpenAlex
- W3039163099
- Cited by
- 517
- References
- 35
- FWCI
- 161.39
- Type
- journal article
- Language
- en
- Open access
- gold
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
