Healthcare Professionals’ Experience of Performing Digital Care Visits—A Scoping Review
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Abstract
The use of digital care visits has been increasing during the COVID-19 pandemic. Learning more about healthcare professionals’ technology experiences provides valuable insight and a basis for improving digital visits. This study aimed to explore the existing literature on healthcare professionals’ experience performing digital care visits. A scoping review was performed following Arksey & O’Malley’s proposed framework using the Preferred Reporting Items for Systematic reviews and Meta-Analyses. The collected data were analyzed using thematic content analysis. Five main themes were identified in the literature: positive experiences/benefits, facilitators, negative experiences/challenges, barriers, and suggestions for improvement. Healthcare professionals mostly reported having an overall positive experience with digital visits and discovered benefits for themselves and the patients. However, opinions were mixed or negative regarding the complexity of decision making, workload and workflow, suitability of this type of care, and other challenges. The suggestions for improvement included training and education, improvements within the system and tools, along with support for professionals. Despite overall positive experiences and benefits for both professionals and patients, clinicians reported challenges such as physical barriers, technical issues, suitability concerns, and others. Digital care visits could not fully replace face-to-face visits.
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Lampickienė et al concluded that HCPs mostly report positive experiences with digital consultations, which have advantages for HCPs and patients.
“Lampickienė et al [100] concluded that HCPs mostly report positive experiences with digital consultations, which have advantages for HCPs and patients.”
From Digital Health Interventions to Prevent Type 2 Diabetes Mellitus: Systematic Review (2025) · cites this paper as [100]
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- Authors
- Lampickienė, I., & Davoody, N.
- Affiliations
- Karolinska Institutet (SE)
- Corresponding author
- Davoody, Nadia
- ORCID
- Davoody, Nadia
- Venue
- Life
- Publisher
- MDPI AG
- Published
- 2022-06-17
- Volume
- 12
- Issue
- 6
- Pages
- 913
- ISSN
- 2075-1729 (ISSN-L)
- PMC
- PMC9225275
- OpenAlex
- W4283019671
- Cited by
- 16
- References
- 74
- Citations by year
- 2026: 1 · 2025: 5 · 2024: 4 · 2023: 6
- FWCI
- 0.75
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- Life (publishedVersion, cc-by)
- Research Square (acceptedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Funders
- Health Informatics Center at Karolinska Institute
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Social Sciences › Demography › Technology Use by Older Adults
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Healthcare Systems and Technology
- Keywords
- telemedicine, health professionals' experiences, COVID-19 pandemic, clinician workload, workflow, technical challenges, face-to-face visits
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