The DOI matches its Crossref record; 73 of the 74 references it cites were found in a registry or an index.
Beyond Maslow’s Pyramid: Introducing a Typology of Thirteen Fundamental Needs for Human-Centered Design
Open accessAbstract
This paper introduces a design-focused typology of psychological human needs that includes 13 fundamental needs and 52 sub-needs (four for each fundamental need). The typology was developed to provide a practical understanding of psychological needs as a resource for user-centered design practice and research with a focus on user experience and well-being. The first part of the manuscript briefly reviews Abraham Maslow’s pioneering work on human needs, and the underlying propositions, main contributions and limitations of his motivational theory. The review results in a set of requirements for a design-focused typology of psychological needs. The second part reports on the development of the new typology. The thirteen needs were selected from six existing typologies with the use of five criteria that distinguish fundamental from non-fundamental needs. The resulting typology builds on the strengths of Maslow’s need hierarchy but rejects the hierarchical structure and adds granularity to the need categories. The third part of the paper describes three examples of how the need typology can inform design practice, illustrated with student design cases. It also presents three means for communicating the need typology. The general discussion section reflects on implications and limitations and proposes ideas for future research.
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“the extant literature has found a direct link between individuals' satisfaction with a product and their personalities and the emotions they experience when interacting with a product [40]”
From Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior (2022) · cites this paper as [40]
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“Such a “product-specific needs profile” (Desmet and Fokkinga, 2020, p. 11) could potentially serve as a useful guideline for designing a positive user experience (which in turn impacts intention to use).”
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Alanazi, S., Shabbir, M., Alshammari, N. O., Alruwaili, M., Hussain, I., & Ahmad, F. (2023) · Applied Sciences · doi:10.3390/app13021163 · Cited by 31
Metadata
- Authors
- Desmet, P., & Fokkinga, S.
- Affiliations
- Delft University of Technology (NL)
- Corresponding author
- Desmet, Pieter
- Venue
- Multimodal Technologies and Interaction
- Publisher
- MDPI AG
- Published
- 2020-07-07
- Volume
- 4
- Issue
- 3
- Pages
- 38
- ISSN
- 2414-4088 (ISSN-L)
- OpenAlex
- W3040037821
- Cited by
- 181
- References
- 74
- Citations by year
- 2026: 18 · 2025: 29 · 2024: 37 · 2023: 49 · 2022: 34 · 2021: 11 · 2020: 3
- FWCI
- 17.69
- Type
- journal article
- Language
- en
- Open access
- gold
- dx.doi.org
- Licence
- Locations
- Multimodal Technologies and Interaction (publishedVersion, cc-by)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Research Repository (Delft University of Technology) (submittedVersion, cc-by)
- Data Archiving and Networked Services (DANS) (submittedVersion, other-oa)
- Funders
- Nederlandse Organisatie voor Wetenschappelijk Onderzoek (453-16-009)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Social Sciences › Psychology › Applied Psychology › Human Behavior and Motivation
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Keywords
- psychological needs, Maslow's hierarchy of needs, human-centered design, user-centered design, user experience, well-being, fundamental human needs, motivation theories, design practice
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