The DOI matches its Crossref record; 26 of the 26 references it cites were found in a registry or an index.
Alternatives to the face-to-face consultation in general practice: focused ethnographic case study
Open accessAbstract
Background: NHS policy encourages general practices to introduce alternatives to the face-to-face consultation, such as telephone, email, e-consultation systems, or internet video. Most have been slow to adopt these, citing concerns about workload. This project builds on previous research by focusing on the experiences of patients and practitioners who have used one or more of these alternatives. Aim: To understand how, under what conditions, for which patients, and in what ways, alternatives to face-to-face consultations present benefits and challenges to patients and practitioners in general practice. Design and setting: Focused ethnographic case studies took place in eight UK general practices between June 2015 and March 2016. Method: Non-participant observation, informal conversations with staff, and semi-structured interviews with staff and patients were conducted. Practice documents and protocols were reviewed. Data were analysed through charting and the ‘one sheet of paper’ mind-map method to identify the line of argument in each thematic report. Results: Case study practices had different rationales for offering alternatives to the face-to-face consultation. Beliefs varied about which patients and health issues were suitable. Co-workers were often unaware of each other’s practice; for example, practice policies for use of e-consultations systems with patients were not known about or followed. Patients reported benefits including convenience and access. Staff and some patients regarded the face-to-face consultation as the ideal. Conclusion: Experience of implementing alternatives to the face-to-face consultation suggests that changes in patient access and staff workload may be both modest and gradual. Practices planning to implement them should consider carefully their reasons for doing so and involve the whole practice team.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“most remote consultations before and during the pandemic occurred by telephone (3, 12–15).”
From Planning and Evaluating Remote Consultation Services: A New Conceptual Framework Incorporating Complexity and Practical Ethics (2021) · cites this paper as [13]
In the citing paper
“Levels of remote consulting outside the research setting were very low pre-pandemic (12, 13, 119)”
From Planning and Evaluating Remote Consultation Services: A New Conceptual Framework Incorporating Complexity and Practical Ethics (2021) · cites this paper as [13]
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Standards for Reporting Qualitative Research: A Synthesis of Recommendations
O’Brien, B. C., Harris, I. B., Beckman, T. J., Reed, D. A., & Cook, D. A. (2014) · Academic Medicine · doi:10.1097/acm.0000000000000388 · Cited by 12,211
Ziébland, S., & McPherson, A. (2006) · Medical Education · doi:10.1111/j.1365-2929.2006.02467.x · Cited by 657
Theory‐based evaluation: Past, present, and future
Weiss, C. H. (1997) · New Directions for Evaluation · doi:10.1002/ev.1086 · Cited by 634
Guidance on Performing Focused Ethnographies with an Emphasis on Healthcare Research
Higginbottom, G. A., Pillay, J., & Boadu, N. Y. (2015) · The Qualitative Report · doi:10.46743/2160-3715/2013.1550 · Cited by 449
Campbell, J. L., Fletcher, E., Britten, N., Green, C., Holt, T. A., Lattimer, V., Richards, D. A., Richards, S. H., Salisbury, C., Calitri, R., et al. (2014) · The Lancet · doi:10.1016/s0140-6736(14)61058-8 · Cited by 236
Self-citationAssociation of Online Patient Access to Clinicians and Medical Records With Use of Clinical Services
Palen, T. E., Ross, C. A., Powers, J. D., & Xu, S. (2012) · JAMA · doi:10.1001/jama.2012.14126 · Cited by 193
The quality, safety and content of telephone and face-to-face consultations: a comparative study
McKinstry, B., Hammersley, V., Burton, C. D., Pinnock, H., Elton, R. A., Dowell, J. S., Sawdon, N., Heaney, D., Elwyn, G. J., & Sheikh, A. (2010) · BMJ Quality & Safety · doi:10.1136/qshc.2008.027763 · Cited by 147
Self-citationKatz, S. J., Moyer, C. A., Cox, D. T., & Stern, D. T. (2003) · Journal of General Internal Medicine · doi:10.1046/j.1525-1497.2003.20756.x · Cited by 137
Email for clinical communication between patients/caregivers and healthcare professionals
Atherton, H., Sawmynaden, P., Sheikh, A., Majeed, A., & Car, J. (2012) · Cochrane Database of Systematic Reviews · doi:10.1002/14651858.cd007978.pub2 · Cited by 125
Self-citationPearl, R. M. (2014) · Health Affairs · doi:10.1377/hlthaff.2013.1005 · Cited by 120
Cited by
Sorted by citations
Acceptability, benefits, and challenges of video consulting: a qualitative study in primary care
Donaghy, E., Atherton, H., Hammersley, V., McNeilly, H., Bikker, A., Robbins, L., Campbell, J., & McKinstry, B. (2019) · British Journal of General Practice · doi:10.3399/bjgp19x704141 · Cited by 537
Self-citationMurphy, M., Scott, L. J., Salisbury, C., Turner, A., Scott, A., Denholm, R., Lewis, R., Iyer, G., Macleod, J., & Horwood, J. (2021) · British Journal of General Practice · doi:10.3399/bjgp.2020.0948 · Cited by 486
Self-citationHammersley, V., Donaghy, E., Parker, R., McNeilly, H., Atherton, H., Bikker, A., Campbell, J., & McKinstry, B. (2019) · British Journal of General Practice · doi:10.3399/bjgp19x704573 · Cited by 366
Self-citationGreenhalgh, T., Rosen, R., Shaw, S. E., Byng, R., Faulkner, S., Finlay, T., Grundy, E., Husain, L., Hughes, G., Leone, C., et al. (2021) · Frontiers in Digital Health · doi:10.3389/fdgth.2021.726095 · Cited by 173
“Levels of remote consulting outside the research setting were very low pre-pandemic (12, 13, 119).”
BackgroundAl-Ghaili, A. M., Kasim, H., Al‐Hada, N. M., Hassan, Z., Othman, M., Hussain, T. J., Kasmani, R. M., & Shayea, I. A. M. (2022) · IEEE Access · doi:10.1109/access.2022.3225638 · Cited by 191
Thiyagarajan, A., Grant, C., Griffiths, F., & Atherton, H. (2020) · BJGP Open · doi:10.3399/bjgpopen20x101020 · Cited by 169
Self-citationPatient Satisfaction with Telemedicine during the COVID-19 Pandemic—A Systematic Review
Pogorzelska, K., & Chlabicz, S. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph19106113 · Cited by 160
Johnsen, T. M., Norberg, B. L., Kristiansen, E., Zanaboni, P., Austad, B., Krogh, F. H., & Getz, L. (2021) · Journal of Medical Internet Research · doi:10.2196/26433 · Cited by 129
Seuren, L. M., Wherton, J., Greenhalgh, T., Cameron, D., A'Court, C., & Shaw, S. E. (2020) · Journal of Medical Internet Research · doi:10.2196/16694 · Cited by 120
Mathew, S., Fitts, M. S., Liddle, Z., Bourke, L., Campbell, N., Murakami‐Gold, L., Russell, D., Humphreys, J. S., Mullholand, E., Zhao, Y., et al. (2023) · BMC Health Services Research · doi:10.1186/s12913-023-09265-2 · Cited by 111
Unintended consequences of online consultations: a qualitative study in UK primary care
Turner, A., Morris, R., Rakhra, D., Stevenson, F., McDonagh, L., Hamilton, F., Atherton, H., Farr, M., Blake, S., Banks, J., et al. (2022) · British Journal of General Practice · doi:10.3399/bjgp.2021.0426 · Cited by 92
Self-citationWherton, J. P., Greenhalgh, T., & Shaw, S. E. (2021) · Journal of Medical Internet Research · doi:10.2196/31374 · Cited by 83
Informing NHS policy in ‘digital-first primary care’: a rapid evidence synthesis
Rodgers, M., Raine, G., Thomas, S., Harden, M., & Eastwood, A. J. (2019) · Health Services and Delivery Research · doi:10.3310/hsdr07410 · Cited by 69
Darley, S., Coulson, T., Peek, N., Moschogianis, S., van der Veer, S. N., Wong, D. C., & Brown, B. C. (2022) · Journal of Medical Internet Research · doi:10.2196/37436 · Cited by 53
Eccles, A., Hopper, M., Turk, A., & Atherton, H. (2019) · British Journal of General Practice · doi:10.3399/bjgp19x702197 · Cited by 54
Self-citationMold, F., Cooke, D. D., Ip, A., Roy, P., Denton, S., & Armes, J. (2021) · BMJ Health & Care Informatics · doi:10.1136/bmjhci-2020-100256 · Cited by 54
Totty, J. P., Harwood, A. E., Wallace, T., Smith, G., & Chetter, I. C. (2018) · Journal of Wound Care · doi:10.12968/jowc.2018.27.3.128 · Cited by 56
Chudner, I., Drach‐Zahavy, A., & Karkabi, K. (2019) · Value in Health · doi:10.1016/j.jval.2019.05.001 · Cited by 45
Dixon, S., Frost, L., Feder, G. S., Ziebland, S., & Pope, C. (2022) · British Journal of General Practice · doi:10.3399/bjgp.2021.0396 · Cited by 43
Self-citationCôté-Boileau, É., Gaboury, I., Breton, M., & Denis, J. (2020) · International Journal of Qualitative Methods · doi:10.1177/1609406920926904 · Cited by 45
Protocol: Remote care as the ‘new normal’? Multi-site case study in UK general practice
Greenhalgh, T., Shaw, S. E., Nishio, A. A., Booth, A., Byng, R., Clarke, A., Dakin, F., Davies, R., Faulkner, S. D., Hemmings, N., et al. (2022) · NIHR Open Research · doi:10.3310/nihropenres.13289.1 · Cited by 40
Teleconsulta: uma Revisão Integrativa da Interação Médico-Paciente Mediada pela Tecnologia
Catapan, S. D. C., & Calvo, M. C. M. (2020) · Revista Brasileira de Educação Médica · doi:10.1590/1981-5271v44.1-20190224.ing · Cited by 77
Hvidt, E. A., Christensen, N. P., Grønning, A., Jepsen, C., & Lüchau, E. C. (2022) · BMJ Open · doi:10.1136/bmjopen-2021-054415 · Cited by 38
Furaijat, G., Kleinert, E., Simmenroth, A., & Müller, F. (2019) · BMC Health Services Research · doi:10.1186/s12913-019-3928-1 · Cited by 34
Online and telephone access to general practice: a cross-sectional patient survey
Bryce, C., O’Connell, M. D. L., Dale, J. R., Underwood, M. R., & Atherton, H. (2021) · BJGP Open · doi:10.3399/bjgpo.2020.0179 · Cited by 29
Self-citationLeach, B., Parkinson, S., Gkousis, E., Abel, G., Atherton, H., Campbell, J., Clark, C. E., Cockcroft, E., Marriott, C., Pitchforth, E., et al. (2022) · Journal of Medical Internet Research · doi:10.2196/33911 · Cited by 27
Self-citationHow to conduct written online consultations with patients in primary care
Bakhai, M., & Atherton, H. (2021) · BMJ · doi:10.1136/bmj.n264 · Cited by 28
Self-citationReceptionists’ role in new approaches to consultations in primary care: a focused ethnographic study
Brant, H., Atherton, H., Bikker, A., Porqueddu, T., Salisbury, C., McKinstry, B., Campbell, J., Gibson, A., & Ziébland, S. (2018) · British Journal of General Practice · doi:10.3399/bjgp18x697505 · Cited by 26
Self-citationBurr (2021) · doi:10.1016/j.socscimed.2021.114155 · Cited by 29
Satisfaction of a new telephone consultation service for prenatal and postnatal health care
Kobayashi, H., & Sado, T. (2019) · Journal of obstetrics and gynaecology research · doi:10.1111/jog.13987 · Cited by 31
Remote Supervision in Primary Care during the Covid-19 pandemic - the “new normal”?
Miller, L. (2020) · Education for Primary Care · doi:10.1080/14739879.2020.1802353 · Cited by 23
Kraus, M., Stegner, C., Reiss, M., Riedel, M., Børsch, A. S., Vrangbæk, K., Michel, M., Turmaine, K., Cseh, B., Dózsa, C., et al. (2023) · BMC Health Services Research · doi:10.1186/s12913-023-09998-0 · Cited by 20
Cancer care in a time of COVID: lung cancer patient’s experience of telehealth and connectedness
Fraser, A., McNeill, R., & Robinson, J. (2021) · Supportive Care in Cancer · doi:10.1007/s00520-021-06528-8 · Cited by 20
Jones, R. B., Tredinnick-Rowe, J., Baines, R., Maramba, I. D. C., & Chatterjee, A. (2022) · BMJ Open · doi:10.1136/bmjopen-2021-058247 · Cited by 19
Paskins, Z., Bullock, L., Manning, F., Bishop, S., Campbell, P., Cottrell, E., Partner, G. P., Jinks, C., Narayanasamy, M. J., Scott, I. C., et al. (2022) · BMC Musculoskeletal Disorders · doi:10.1186/s12891-022-05273-1 · Cited by 19
Remote Consultations in General Practice—A Systematic Review
Vodička, S., & Zelko, E. (2022) · Slovenian Journal of Public Health · doi:10.2478/sjph-2022-0030 · Cited by 19
Kristiansen, E., Atherton, H., Austad, B., Bergmo, T. S., Norberg, B. L., & Zanaboni, P. (2023) · Scandinavian Journal of Primary Health Care · doi:10.1080/02813432.2022.2161307 · Cited by 18
Self-citationMoschogianis, S. F., Darley, S., Coulson, T., Peek, N. B., Cheraghi‐Sohi, S., & Brown, B. C. (2023) · British Journal of General Practice · doi:10.3399/bjgp.2023.0076 · Cited by 21
Martin‐Misener, R., Wong, S. T., Johnston, S., Blackman, S., Scott, C. M., Hogg, W. E., Burge, F., Grool, A. M., Campbell, J. L., & Wuite, S. (2019) · BMJ Open · doi:10.1136/bmjopen-2019-029622 · Cited by 18
Self-citationEmail Consultations Between Patients and Doctors in Primary Care: Content Analysis
Atherton, H., Boylan, A. R., Eccles, A., Fleming, J., Goyder, C., & Morris, R. (2020) · Journal of Medical Internet Research · doi:10.2196/18218 · Cited by 18
Self-citationVideo consultation in general practice during COVID-19: a register-based study in Denmark
Kirk, U. B., Vestergaard, C. H., Bech, B. H., Christensen, M. B., Kallestrup, P., & Huibers, L. (2024) · BJGP Open · doi:10.3399/bjgpo.2023.0208 · Cited by 18
Impact of a telephone-first consultation system in general practice
Miller, D., Loftus, A. M., O'Boyle, P. J., McCloskey, M., O'Kelly, J., Mace, D., McKeon, N., Ewan, S.-L., Moore, L., Abbott, A., et al. (2019) · Postgraduate Medical Journal · doi:10.1136/postgradmedj-2019-136557 · Cited by 13
Jepsen, C., Lüchau, E. C., Hvidt, E. A., & Grønning, A. (2022) · Digital Health · doi:10.1177/20552076221104669 · Cited by 15
The impact of eHealth use on general practice workload in the pre-COVID-19 era: a systematic review
Keuper, J., van Tuyl, L. H. D., de Geit, E., Rijpkema, C., Vis, E., Batenburg, R. S., & Verheij, R. A. (2024) · BMC Health Services Research · doi:10.1186/s12913-024-11524-9 · Cited by 11
GPs’ perspectives on eHealth use in the Czech Republic: a cross-sectional mixed-design survey study
Klocek, A., Šmahelová, M., Knapová, L., & Elavsky, S. (2019) · BJGP Open · doi:10.3399/bjgpopen19x101655 · Cited by 12
Blease, C., Kharko, A., Bernstein, M., Bradley, C., Houston, M., Walsh, I., & D Mandl, K. (2023) · JMIR Medical Education · doi:10.2196/42639 · Cited by 10
Paust, A., Christensen, L. D., Larsen, L. L., Christensen, N. P., Kofod, F. G., Guassora, A. D., Merrild, C. H., & Hvidt, E. A. (2021) · JMIR Formative Research · doi:10.2196/27323 · Cited by 11
Death certification in England must evolve (Considering current technology)
Martin, P. M. (2019) · Journal of Forensic and Legal Medicine · doi:10.1016/j.jflm.2019.101882 · Cited by 10
What patients want from access to UK general practice: systematic review
Atherton, H., Leach, H., Mortell, R., & Parsons, J. (2025) · British Journal of General Practice · doi:10.3399/bjgp.2024.0582 · Cited by 9
Self-citationMorillon, G. F., Guillon, M., Laberge, M., Sowanou, A., & Poder, T. G. (2025) · BMC Family Practice · doi:10.1186/s12875-025-02931-w · Cited by 13
Calling an Oncological Emergency Telephone to Seek Advice
Jørgensen, L., Jacobsen, H. R., Pedersen, B., & Uhrenfeldt, L. (2019) · Cancer Nursing · doi:10.1097/ncc.0000000000000778 · Cited by 9
Stommel, W., Licoppe, C., & Stommel, M. W. J. (2020) · Social Interaction Video-Based Studies of Human Sociality · doi:10.7146/si.v3i3.122581 · Cited by 9
Use of a pharmacy-based GP video consultation service: a mixed methods study
Parsons, J., Rahman, S., Bryce, C., & Atherton, H. (2022) · Family Practice · doi:10.1093/fampra/cmac101 · Cited by 10
Self-citationLeung, K., & Qureshi, S. (2021) · BMJ Open Quality · doi:10.1136/bmjoq-2020-001310 · Cited by 8
Remote consultations for diabetes care in a post COVID ‐19 world
Forde, H. E., Choudhary, P., Hammond, P. J., & Hussain, S. (2022) · Diabetic Medicine · doi:10.1111/dme.14977 · Cited by 7
Vučak, J., Popović, B., Ljubotina, A., Vojvodić, Ž., Sabljak, D., & Zavidić, T. (2023) · BMJ Open · doi:10.1136/bmjopen-2022-066325 · Cited by 7
Diabetes virtual clinics: technology‐enabled care services ( TECS ) – the new norm?
Begg, A. G. (2020) · Practical Diabetes · doi:10.1002/pdi.2299 · Cited by 7
Parkin, S., Locock, L., Montgomery, C. M., & Chisholm, A. (2021) · Ethnography · doi:10.1177/14661381211038383 · Cited by 7
Remote consultations, prescribing and virtual teaching during the COVID-19 pandemic
Churchouse, W., Griffiths, B., Sewell, P., Harries, R., Thomas, J., Bryant, C., & Greenwood, S. (2021) · Journal of Prescribing Practice · doi:10.12968/jprp.2021.3.7.264 · Cited by 6
Supporting patients to use online services in general practice: focused ethnographic case study
Newbould, J., Bryce, C., Stockwell, S., Treadgold, B. M., Campbell, J., Marriott, C., Pitchforth, E., Sheard, L., Winder, R. E., & Atherton, H. (2024) · British Journal of General Practice · doi:10.3399/bjgp.2024.0137 · Cited by 5
Self-citationThe effect of mHealth and conventional awareness campaigns on caregivers’ developmental literacy
Brown, C., Eccles, R., Graham, M. A., & van der Linde, J. (2020) · Early Child Development and Care · doi:10.1080/03004430.2020.1728530 · Cited by 5
Shalom, T., Bashkin, O., Gamus, A., Blachar, Y., Yaron, S., Netzer, D., Nevet, A., & Lavie, G. (2024) · Healthcare · doi:10.3390/healthcare12020212 · Cited by 5
Diabetes care in the time of COVID ‐19: video consultation as a means of diabetes management
Hall, R., Harvey, M. R., & Patel, V. (2022) · Practical Diabetes · doi:10.1002/pdi.2387 · Cited by 5
Newbould, J., Hocking, L., Sidhu, M. S., & Daniel, K. (2023) · Health and Social Care Delivery Research · doi:10.3310/awbt4827 · Cited by 4
Leach, H., Eccles, A., Chew-Graham, C. A., & Atherton, H. (2024) · BJGP Open · doi:10.3399/bjgpo.2024.0079 · Cited by 7
Self-citationVannelli, S., Visintin, F., & Gitto, S. (2025) · Journal of Medical Internet Research · doi:10.2196/60694 · Cited by 4
Smart, C., Newman, C. G. J., Hartill, L., Bunce, S., & McCormick, J. (2022) · BJGP Open · doi:10.3399/bjgpo.2022.0024 · Cited by 5
Kristiansen, E., Atherton, H., Austad, B., Bergmo, T. S., Norberg, B. L., Salisbury, C., & Zanaboni, P. (2025) · Journal of Medical Internet Research · doi:10.2196/55158 · Cited by 4
Self-citationReview of foreign experience in the implementation of eHealth
Minaev, P. V., Fedyaev, D. V., Seryapina, Y. V., & Skomorokhova, T. V. (2021) · FARMAKOEKONOMIKA Modern Pharmacoeconomics and Pharmacoepidemiology · doi:10.17749/2070-4909/farmakoekonomika.2021.085 · Cited by 4
Ferguson, A., Newham, R., Dunlop, E., Preston, K., & Bennie, M. (2025) · BMJ Open Quality · doi:10.1136/bmjoq-2024-003023 · Cited by 3
Humphrey, A., May, C. R., Cummins, S., & Stevenson, F. A. (2025) · SSM - Qualitative Research in Health · doi:10.1016/j.ssmqr.2025.100604 · Cited by 4
Arwin, H., Halldórsson, Á., & Hellström, A. (2024) · European Management Journal · doi:10.1016/j.emj.2024.11.009 · Cited by 6
Teleconsulta de enfermagem aplicações para pessoas idosas na pandemia da covid-19
Lana, L. D. (2020) · Editora ABEn eBooks · doi:10.51234/aben.20.e02.c09 · Cited by 6
Ledger, J., & Bakhai, M. (2021) · Organizational behaviour in health care · doi:10.1007/978-3-030-82696-3_12 · Cited by 2
Sexton, V., Dale, J. R., Bryce, C., & Atherton, H. (2025) · BJGP Open · doi:10.3399/bjgpo.2024.0270 · Cited by 2
Self-citationZammit, D., Tomaselli, G., Garg, L., Buttiġieġ, S. C., & Macassa, G. (2025) · Journal of Public Health Research · doi:10.1177/22799036251361425 · Cited by 2
Pope, C. J., Driessen, A., Eccles, A., Wheeler, B., Bryce, C., Heath, J., Phillips, C., Gronlund, T. A., & Atherton, H. (2025) · Sociology of Health & Illness · doi:10.1111/1467-9566.70104 · Cited by 2
Self-citationDigital-first primary care: An ambivalent legacy of Covid-19?
Choong, K. A. (2024) · Medico-Legal Journal · doi:10.1177/00258172241252223 · Cited by 2
Kristiansen, E., Atherton, H., Bergmo, T. S., & Zanaboni, P. (2024) · Frontiers in Digital Health · doi:10.3389/fdgth.2024.1459684 · Cited by 2
Self-citationEvolution of the general practice receptionist role and online services: a qualitative study
Stockwell, S., Atherton, H., Bryce, C., Campbell, J., Marriott, C., Pitchforth, E., Treadgold, B. M., Winder, R. E., & Newbould, J. (2025) · British Journal of General Practice · doi:10.3399/bjgp.2024.0677 · Cited by 2
Self-citationBaart, N., Hoving, J. L., & Donker‐Cools, B. H. P. M. (2022) · BMC Health Services Research · doi:10.1186/s12913-022-08068-1 · Cited by 2
Parsons, J., Abel, G., Bryce, C., Campbell, J., Newbould, J., Pitchforth, E., Stockwell, S., Treadgold, B. M., Winder, R. E., & Atherton, H. (2024) · Digital Health · doi:10.1177/20552076241255637 · Cited by 2
Self-citationHussain, A., Shah, S., Dave, S., Ramkisson, R., & Quadri, M. F. A. (2020) · Sushruta Journal of Health Policy & Opinions · doi:10.38192/13.2.11 · Cited by 2
Machleid, F., Crespo, R. F., Flott, K., Ghafur, S., Darzi, A. W., Mayer, E. K., & Neves, A. L. (2024) · SAGE Open · doi:10.1177/21582440241263147 · Cited by 1
The obscured face in video consultations. A Levinasian analysis
Hvidt, E. A., Kofod, F. G., van den Heuvel, J., & Scheffmann‐Petersen, M. (2025) · Medicine Health Care and Philosophy · doi:10.1007/s11019-025-10271-w · Cited by 1
Sowanou, A., Morillon, G. F., Guillon, M., Poder, T. G., & Laberge, M. (2025) · BMC Family Practice · doi:10.1186/s12875-025-02975-y · Cited by 1
Adherence to Remote Prescribing Principles by Medical and Non‐Medical Prescribers; a Scoping Review
Lewington, M., Paterson, R., Rayamajhi, S., & MacVicar, S. (2025) · Journal of Advanced Nursing · doi:10.1111/jan.70198 · Cited by 1
Ahirwar, N. K., & Singh, R. N. (2022) · IP International Journal of Medical Microbiology and Tropical Diseases · doi:10.18231/j.ijmmtd.2022.021 · Cited by 1
Thematic Learning Model for Islamic Religious Education in Madrasah Ibtidaiyah
Ardinal, E., Destari, D., Irawan, I., Zuhdi, A., & Pranajaya, S. A. (2023) · Al-Hijr Journal of Adulearn World · doi:10.55849/alhijr.v2i4.554 · Cited by 2
Zanaboni, P., Bergmo, T. S., & Kristiansen, E. (2024) · BMJ Open · doi:10.1136/bmjopen-2023-075352 · Cited by 1
Making technology-enabled health care work in general practice
Atherton, H., & McKinstry, B. (2018) · British Journal of General Practice · doi:10.3399/bjgp18x695909 · Cited by 1
Self-citationShalom, T., Bashkin, O., Gamus, A., Blachar, Y., Yaron, S., Netzer, D., Nevet, A., & Lavie, G. (2023) · Research Square · doi:10.21203/rs.3.rs-3145404/v1 · Cited by 1
Digital consultations—overcoming cultural resistance to change
Harrison, C. (2018) · BMJ · doi:10.1136/bmj.k2824
Enfermagem gerontologica no cuidado do idoso em tempos da COVID 19
Santana, R. F. (2020) · Editora ABEn eBooks · doi:10.51234/aben.20.e02
Machleid, F., Crespo, R. F., Flott, K., Ghafur, S., Darzi, A. W., Mayer, E. K., & Neves, A. L. (2022) · SSRN Electronic Journal · doi:10.2139/ssrn.4178054
Greenhalgh, T., Shaw, S. E., Nishio, A. A., et al. (2022) · NIHR Open Research · doi:10.3310/nihropenres.14413.r28751
Yayuk, R. (2022) · Prosiding Konferensi Linguistik Tahunan Atma Jaya (KOLITA) · doi:10.25170/kolita.20.3810
Greenhalgh, T., Shaw, S. E., Nishio, A. A., et al. (2023) · NIHR Open Research · doi:10.3310/nihropenres.14413.r29094
Greenhalgh, T., Shaw, S. E., Nishio, A. A., et al. (2023) · NIHR Open Research · doi:10.3310/nihropenres.14413.r29093
Herron, D. D. (2023) · InnovAiT Education and inspiration for general practice · doi:10.1177/17557380231179987
Metadata
- Authors
- Atherton, H., Brant, H., Ziebland, S., Bikker, A., Campbell, J., Gibson, A., McKinstry, B., Porqueddu, T., & Salisbury, C.
- Affiliations
- University of Warwick (GB)
- University of Bristol (GB)
- University of Edinburgh (GB)
- University of Exeter (GB)
- University of the West of England (GB)
- University of Oxford (GB)
- ORCID
- Venue
- British Journal of General Practice
- Published
- 2018-01-29
- Volume
- 68
- Issue
- 669
- Pages
- e293-e300
- ISSN
- 0960-1643 (ISSN-L)
- 1478-5242
- PMC
- PMC5863684
- OpenAlex
- W2778645981
- Cited by
- 107
- References
- 26
- Citations by year
- 2026: 3 · 2025: 14 · 2024: 11 · 2023: 13 · 2022: 21 · 2021: 16 · 2020: 12 · 2019: 13 · 2018: 4
- FWCI
- 10.73
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- cc-by
- Locations
- British Journal of General Practice (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Edinburgh Research Explorer (University of Edinburgh) (publishedVersion, other-oa)
- Warwick Research Archive Portal (University of Warwick) (acceptedVersion)
- Open Research Exeter (University of Exeter) (acceptedVersion)
- ePrints Soton (University of Southampton) (submittedVersion)
- UWE Research Repository (UWE Bristol) (submittedVersion, cc-by)
- Warwick Research Archive Portal (University of Warwick) (submittedVersion)
- Figshare (submittedVersion)
- Explore Bristol Research (submittedVersion, cc-by)
- Funders
- National Institute for Health and Care Research (13/59/08, HS&DR/13/59/08, NF-SI-0515-10043, NF-SI-0512-10128)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Healthcare Systems and Technology
- Health Sciences › Medicine › Family Practice › Primary Care and Health Outcomes
- Keywords
- telephone consultation, e-consultation, general practice, patient access, staff workload, NHS policy
- MeSH terms
- Adult, Anthropology, Cultural, Attitude of Health Personnel, Female, United Kingdom, Humans, Male, Physician-Patient Relations, Workload, Patient Satisfaction, Remote Consultation, Health Care Surveys, Practice Management, General Practice
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
