Social Media and Crisis Management in Tourism: Applications and Implications for Research

Smart tourism: foundations and developments

Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015) · Electronic Markets · doi:10.1007/s12525-015-0196-8 · Cited by 2,589 · see citing works

Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research

Σιγάλα, Μ. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2020.06.015 · Cited by 2,298 · see citing works

Social Media in Tourism and Hospitality: A Literature Review

Leung, D., Law, R., van Hoof, H., & Buhalis, D. (2013) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2013.750919 · Cited by 1,557 · see citing works

What do we know about social media in tourism? A review

Zeng, B., & Gerritsen, R. (2014) · Tourism Management Perspectives · doi:10.1016/j.tmp.2014.01.001 · Cited by 1,171 · see citing works

Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda

Wut, T. M., Xu, J. B., & Wong, S.-M. H. (2021) · Tourism Management · doi:10.1016/j.tourman.2021.104307 · Cited by 356 · see citing works

Sharing tourism experiences in social media

Sotiriadis, M. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-05-2016-0300 · Cited by 237 · see citing works

A thematic analysis of crisis management in tourism: A theoretical perspective

Berbekova, A., Uysal, M., & Assaf, A. G. (2021) · Tourism Management · doi:10.1016/j.tourman.2021.104342 · Cited by 146 · see citing works

How 'social' are destinations? Examining European DMO social media usage

Usakli, A., Koç, B., & Sönmez, S. (2017) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2017.02.001 · Cited by 136 · see citing works

The repercussions and challenges of COVID-19 in the hotel industry: Potential strategies from a case study of Indonesia

Japutra, A., & Situmorang, R. (2021) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2021.102890 · Cited by 110 · see citing works

Destination image restoration on facebook: The case study of Nepal's Gurkha Earthquake

Ketter, E. (2016) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2016.02.003 · Cited by 106 · see citing works

Application of social media analytics in tourism crisis communication

Park, D., Kim, W. G., & Choi, S. (2019) · Current Issues in Tourism · doi:10.1080/13683500.2018.1504900 · Cited by 98 · see citing works

Social media and disaster management: Case of the north and south Kivu regions in the Democratic Republic of the Congo

Kavota, J. K., Kamdjoug, J. R. K., & Wamba, S. F. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102068 · Cited by 100 · see citing works

Should we cancel? An examination of risk handling in travel social media before visiting ebola-free destinations

Mizrachi, I., & Fuchs, G. (2016) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2016.01.009 · Cited by 92 · see citing works

Exploring destination's negative e-reputation using aspect based sentiment analysis approach: Case of Marrakech destination on TripAdvisor

Ali, T., Bidan, M., Bencharef, O., Kaloun, S., & Safaa, L. (2021) · Tourism Management Perspectives · doi:10.1016/j.tmp.2021.100892 · Cited by 97 · see citing works

#Strongerthanwinston: Tourism and crisis communication through Facebook following tropical cyclones in Fiji

Möller, C., Wang, J., & Nguyen, H. T. (2018) · Tourism Management · doi:10.1016/j.tourman.2018.05.014 · Cited by 81 · see citing works

Conceptualizing Post-COVID 19 Tourism Recovery: A Three-Step Framework

Mensah, E. A., & Boakye, K. A. (2021) · Tourism Planning & Development · doi:10.1080/21568316.2021.1945674 · Cited by 82 · see citing works

Using situational crisis communication theory to understand Orlando hotels’ Twitter response to three crises in the summer of 2016

Barbe, D., & Pennington-Gray, L. A. (2018) · Journal of Hospitality and Tourism Insights · doi:10.1108/jhti-02-2018-0009 · Cited by 77 · see citing works

Koronavirüs (Covid-19) salgınının Türkiye'de turizm üzerindeki öncülleri, etkileri ve sonuçlarının değerlendirilmesi

Demir, M., GÜNAYDIN, Y., & Demir, Ş. Ş. (2020) · International Journal of Social Sciences and Education Research · doi:10.24289/ijsser.734263 · Cited by 73 · see citing works

Online public response to a service failure incident: Implications for crisis communications

Su, L., Stepchenkova, S. O., & Kirilenko, A. (2019) · Tourism Management · doi:10.1016/j.tourman.2019.01.011 · Cited by 71 · see citing works

Bed bugs bite the hospitality industry? A framing analysis of bed bug news coverage

Liu-Lastres, B., & Pennington-Gray, L. A. (2014) · Tourism Management · doi:10.1016/j.tourman.2014.10.020 · Cited by 70 · see citing works

Responding to the bed bug crisis in social media

Liu-Lastres, B., Kim, H., & Pennington-Gray, L. A. (2015) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2015.03.005 · Cited by 70 · see citing works

Emotional brand communication on Facebook and Twitter: Are DMOs successful?

Lalicic, L., Huertas, A., Moreno, A., & Jabreel, M. (2019) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2019.03.004 · Cited by 68 · see citing works

Agritourism resilience against Covid-19: Impacts and management strategies

Chin, W. L., & Musa, S. F. P. D. (2021) · Cogent Social Sciences · doi:10.1080/23311886.2021.1950290 · Cited by 68 · see citing works

Crisis Informatics in the Context of Social Media Crisis Communication: Theoretical Models, Taxonomy, and Open Issues

Bukar, U. A., Jabar, M. A., Sidi, F., Nor, R. N. H., Abdullah, S., & Othman, М. (2020) · IEEE Access · doi:10.1109/access.2020.3030184 · Cited by 71 · see citing works

Using social media in hotel crisis management: the case of bed bugs

Liu-Lastres, B., Pennington-Gray, L. A., & Klemmer, L. (2015) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-08-2014-0036 · Cited by 62 · see citing works

How do destinations use twitter to recover their images after a terrorist attack?

Oliveira, A., & Huertas, A. (2019) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2019.03.002 · Cited by 56 · see citing works

Beyond simple messaging: a review of crisis communication research in hospitality and tourism

Liu-Lastres, B. (2022) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-11-2021-1404 · Cited by 59 · see citing works

Pictures of a crisis. Destination marketing organizations’ Instagram communication before and during a global health crisis

Mele, E., Filieri, R., & Carlo, M. D. (2023) · Journal of business research · doi:10.1016/j.jbusres.2023.113931 · Cited by 51 · see citing works

Tourists’ Risk Perception and the Use of Mobile Devices in Beach Tourism Destinations

Reverté, F. G., Luque, P. D., Gomis, J. M., & Pérez, S. M. (2018) · Sustainability · doi:10.3390/su10020413 · Cited by 51 · see citing works

Engaging volunteer tourism in post-disaster recovery in Nepal

Wearing, S. L., Beirman, D., & Grabowski, S. (2019) · Annals of Tourism Research · doi:10.1016/j.annals.2019.102802 · Cited by 50 · see citing works

COVID-19 in Singapore and New Zealand: Newspaper portrayal, crisis management

Thirumaran, K., Mohammadi, Z., Pourabedin, Z., Azzali, S., & Sim, K. S. (2021) · Tourism Management Perspectives · doi:10.1016/j.tmp.2021.100812 · Cited by 52 · see citing works

Factors Influencing Crisis Management: A systematic review and synthesis for future research

Hazaa, Y. M. H., Almaqtari, F. A., & Al‐Swidi, A. K. (2021) · Cogent Business & Management · doi:10.1080/23311975.2021.1878979 · Cited by 47 · see citing works

Smart Korea: Governance for smart justice during a global pandemic

Choi, J., Lee, S.-H., & Jamal, T. B. (2020) · Journal of Sustainable Tourism · doi:10.1080/09669582.2020.1777143 · Cited by 47 · see citing works

Attracting User Social Media Engagement: A Study of Three Budget Airlines Facebook Pages

Leung, R., Schuckert, M. R., & Yeung, E. (2013) · Springer eBooks · doi:10.1007/978-3-642-36309-2_17 · Cited by 45 · see citing works

Residents Open Their Homes to Tourists When Disaster Strikes

Hajibaba, H., Karlsson, L., & Dolničar, S. (2016) · Journal of Travel Research · doi:10.1177/0047287516677167 · Cited by 44 · see citing works

When digital government matters for tourism: a stakeholder analysis

Kalbaska, N., Janowski, T., Estévez, E., & Cantoni, L. (2017) · Information Technology & Tourism · doi:10.1007/s40558-017-0087-2 · Cited by 43 · see citing works

Is Xenios Zeus Still Alive? Destination Image of Athens in the Years of Recession

Gkritzali, A., Gritzalis, D. A., & Stavrou, V. (2017) · Journal of Travel Research · doi:10.1177/0047287517705225 · Cited by 40 · see citing works

New York City Bed Bug Crisis as Framed by Tourists on Tripadvisor

Liu-Lastres, B., Pennington-Gray, L. A., Donohoe, H., & Omodior, O. (2015) · Tourism Analysis · doi:10.3727/108354215x14265319207597 · Cited by 34 · see citing works

Destinations’ response to terrorism on Twitter

Barbe, D., Pennington-Gray, L. A., & Schroeder, A. (2018) · International Journal of Tourism Cities · doi:10.1108/ijtc-04-2018-0027 · Cited by 36 · see citing works

#CoronavirusCruise: Impact and implications of the COVID-19 outbreaks on the perception of cruise tourism

Muritala, B. A., Hernández‐Lara, A. B., Rebull, M. V. S., & Perera-Lluna, A. (2022) · Tourism Management Perspectives · doi:10.1016/j.tmp.2022.100948 · Cited by 34 · see citing works

Thirty Years of Research on Tourism Safety and Security: A Comparative Automated Content Analysis Approach

Wang, J., Liu-Lastres, B., Shi, Y., & Li, T. (2019) · Journal of China Tourism Research · doi:10.1080/19388160.2019.1575779 · Cited by 32 · see citing works

Big Data for Measuring the Impact of Tourism Economic Development Programmes: A Process and Quality Criteria Framework for Using Big Data

Σιγάλα, Μ., Beer, A., Hodgson, L. O., & O'Connor, A. J. (2019) · Springer eBooks · doi:10.1007/978-981-13-6339-9_4 · Cited by 35 · see citing works

Effects of crisis on crisis management practices: a case from Turkish tourism enterprises

Ertaş, M., Sel, Z. G., Kırlar‐Can, B., & Tütüncü, Ö. (2021) · Journal of Sustainable Tourism · doi:10.1080/09669582.2021.1879818 · Cited by 33 · see citing works

Smart Tourism: Issues, Challenges and Opportunities

Akdu, U. (2020) · Emerald Group Publishing Limited eBooks · doi:10.1108/978-1-83982-688-720201018 · Cited by 31 · see citing works

Social media usage in business decision-making: the case of Malaysian small hospitality organisations

Siti‐Nabiha, A. K., Nordin, N., & Poh, B. K. (2021) · Asia-Pacific Journal of Business Administration · doi:10.1108/apjba-08-2020-0276 · Cited by 31 · see citing works

Professional and Business Applications of Social Media Platforms

Kasemsap, K. (2019) · Social Entrepreneurship · doi:10.4018/978-1-5225-0559-4.ch021 · Cited by 26 · see citing works

Destination Image Co-creation in Times of Sustained Crisis

Glyptou, K. (2020) · Tourism Planning & Development · doi:10.1080/21568316.2020.1789726 · Cited by 29 · see citing works

Dire Straits: How tourists on the Diamond Princess cruise endured the COVID-19 crisis

Chen, Y., Zhang, Z., & Wang, T. (2022) · Tourism Management · doi:10.1016/j.tourman.2022.104503 · Cited by 27 · see citing works

Jellyfish risk communications: The effect on risk perception, travel intentions and behaviour, and beach tourism destinations

Crowley-Cyr, L., Gershwin, L., Bremser, K., Abraham, V., Martin, M. J. M., Carreño, M., & Wüst, K. (2022) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2022.03.002 · Cited by 24 · see citing works

Social media information and peer-to-peer accommodation during an infectious disease outbreak

Yang, E., Kim, J., & Pennington-Gray, L. A. (2021) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2020.100538 · Cited by 23 · see citing works

Learning from past crises: Evaluating hotels’ online crisis responses to health crises

Liu-Lastres, B., Kim, H., & Ying, T. (2019) · Tourism and Hospitality Research · doi:10.1177/1467358419857779 · Cited by 22 · see citing works

How Advanced Technological Approaches Are Reshaping Sustainable Social Media Crisis Management and Communication: A Systematic Review

Bukar, U. A., Sidi, F., Jabar, M. A., Nor, R. N. H., Abdullah, S., Ishak, I., Alabadla, M., & Alkhalifah, A. (2022) · Sustainability · doi:10.3390/su14105854 · Cited by 21 · see citing works

Social Media Utilisation and Business Performance of Hotels in Lebanon

Halawani, F. M., Soh, P. C.-H., & Halawani, Y. M. (2020) · Journal of Global Information Management · doi:10.4018/jgim.2020070104 · Cited by 21 · see citing works

Using and measuring the impacts of geovisualisation on tourism education: The case of teaching a service management course

Σιγάλα, Μ. (2013) · Journal of Hospitality Leisure Sport & Tourism Education · doi:10.1016/j.jhlste.2012.11.005 · Cited by 21 · see citing works

The effect of COVID-19 perceptions on tourists’ attitudes, safety perceptions and destination images: moderating role of information sharing

Liu, C.-H. S., Lee, W.-L., Fang, Y.-P., & Zhang, Y. E. (2022) · Tourism Review · doi:10.1108/tr-09-2021-0422 · Cited by 19 · see citing works

Timing and congruence effects of corporate social responsibility practices on social media crises in the tourism industry

Wut, T. M., Xu, J. B., & Wong, S.-M. H. (2022) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-02-2022-0043 · Cited by 17 · see citing works

eVisa’s impacts on travel and tourism: the case of Turkey

Çakar, K., Kalbaska, N., İNANIR, A., & Ören, T. Ş. (2018) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-02-2017-0019 · Cited by 16 · see citing works

Social Media Usage Among Top European DMOs

Uşaklı, A., Koç, B., & Sönmez, S. (2019) · Tourism, hospitality & event management · doi:10.1007/978-3-030-16981-7_1 · Cited by 16 · see citing works

E-Government Relationships Framework in the Tourism Domain. A First Map

Kalbaska, N., Janowski, T., Estévez, E., & Cantoni, L. (2016) · Springer eBooks · doi:10.1007/978-3-319-28231-2_6 · Cited by 14 · see citing works

The Effect of Social Media on Hotels' Business Performance in the Lebanese Hotel Sector

Halawani, F. M., Soh, P. C.-H., & Muthaiyah, S. (2019) · Journal of Electronic Commerce in Organizations · doi:10.4018/jeco.2019070104 · Cited by 14 · see citing works

Chaos theory perspective on tourism crisis management: A case study of the COVID ‐19 pandemic in South Korea

Choi, J. O., & Hyun, S. S. (2024) · International Journal of Tourism Research · doi:10.1002/jtr.2713 · Cited by 13 · see citing works

Digital transformation in the national tourism policies

Hasenzahl, L., Kalbaska, N., & Cantoni, L. (2019) · Annual International Conference on Digital Government Research · doi:10.1145/3325112.3325225 · Cited by 12 · see citing works

Social Media and Crisis Communication in Tourism and Hospitality

Barbe, D., & Pennington-Gray, L. A. (2020) · Springer eBooks · doi:10.1007/978-3-030-05324-6_130-1 · Cited by 12 · see citing works

Natural disaster on Instagram: Examining representations of the 2018–2019 Tasmanian fires

Blackwood, G., Hardy, A., Dodd, B., Ooi, C., & Williams, K. (2022) · Annals of Tourism Research Empirical Insights · doi:10.1016/j.annale.2022.100082 · Cited by 11 · see citing works

Communication Strategies on Twitter: A Critical Discourse Analysis of the US Withdrawal from Afghanistan

Zappettini, F., & Rezazadah, M. (2023) · International Journal of Strategic Communication · doi:10.1080/1553118x.2023.2280555 · Cited by 11 · see citing works

Global Conference on Services Management: Volume 2

Çobanoğlu, C., & Corte, V. D. (2021) · Proceedings of the Global Conference on Services Management · doi:10.5038/2641-5062-v2 · Cited by 11 · see citing works

Media społecznościowe w procesie planowania rozwoju turystyki w skali regionalnej

Zajadacz, A. (2017) · Ekonomiczne Problemy Turystyki · doi:10.18276/ept.2017.1.37-10 · Cited by 7 · see citing works

Tracing the Impact Pathways of COVID-19 on Tourism and Developing Strategies for Resilience and Adaptation in Iran

Sobhani, P., Veisi, H., Esmaeilzadeh, H., Sadeghi, S. M. M., Marcu, M. V., & Wolf, I. D. (2022) · Sustainability · doi:10.3390/su14095508 · Cited by 10 · see citing works

The Impact of Terrorism on Tourism: Pilot Study 2007–2017: (Case Study of Jordan, Egypt, Spain and France)

Salameh, M. T. B., & Hourani, I. (2022) · Dirasat Human and Social Sciences · doi:10.35516/hum.v49i1.1691 · Cited by 10 · see citing works

Crisis Management and Resilience – The Case of Small Businesses in Tourism

Lachhab, S., Šegota, T., Morrison, A. M., & Coca‐Stefaniak, J. A. (2022) · Emerald Group Publishing Limited eBooks · doi:10.1108/978-1-80382-311-920221013 · Cited by 9 · see citing works

An Exploration of Collective Memory in the Tourism Context

Zhou, H., Ap, J., & Yang, H. (2023) · Journal of China Tourism Research · doi:10.1080/19388160.2023.2273275 · Cited by 9 · see citing works

Social media power catalyzing urban tourism innovation: applying spatial-institutional-affective framework in placemaking

Shen, C., & Cheng, J. (2025) · Tourism Geographies · doi:10.1080/14616688.2025.2564275 · Cited by 8 · see citing works

Natural disasters and global tourism flows: Intensity, vulnerability and moderating factors

Biardeau, L., Rosselló, J., Sahli, M., & Santana-Gallego, M. (2026) · Tourism Management · doi:10.1016/j.tourman.2025.105390 · Cited by 7 · see citing works

Professional and Business Applications of Social Media Platforms

Kasemsap, K. (2019) · IGI Global eBooks · doi:10.4018/978-1-5225-8182-6.ch042 · Cited by 7 · see citing works

Tourism Crisis Management in Jordan: an Overview

Tayeh, S. N. A., & Mustafa, M. H. (2018) · Advances in Social Sciences Research Journal · doi:10.14738/assrj.52.4210 · Cited by 7 · see citing works

Destination Image Co-creation in Times of Sustained Crisis

Glyptou, K. (2021) · Routledge eBooks · doi:10.4324/9781003245537-7 · Cited by 7 · see citing works

Deciphering social media’s role in tourism during crises: a scientific examination

Corrêa, C. C., Alves, H., & Estevão, C. M. S. (2024) · Current Issues in Tourism · doi:10.1080/13683500.2024.2360677 · Cited by 6 · see citing works

Risk Communication During the COVID-19 Pandemic in the Era of Social Media

Feng, C., & Umaier, K. (2023) · Journal of Disaster Research · doi:10.20965/jdr.2023.p0034 · Cited by 6 · see citing works

Influence of social media in travel decision making

(2022) · REST Journal on Data Analytics and Artificial Intelligence · doi:10.46632/jdaai/1/3/6 · Cited by 6 · see citing works

The charm of emojis: the heterogeneous effects of emoji use on users’ intention to share in online tourism rumor correction

Yang, Z.-T., Ruan, W.-Q., Zhang, S.-N., & Deng, F. (2023) · Asia Pacific Journal of Tourism Research · doi:10.1080/10941665.2023.2217956 · Cited by 5 · see citing works

The Effect of Entrepreneur Orientation, Technology Capability and Marketing Capability on Family Business Performance in Padang City Using Social Media as Moderating Variables

Rizki, R., & Susanto, P. (2021) · Advances in economics, business and management research/Advances in Economics, Business and Management Research · doi:10.2991/aebmr.k.210616.066 · Cited by 5 · see citing works

Communicating Resilience

Rivera, F. I., & Kapucu, N. (2015) · Springer eBooks · doi:10.1007/978-3-319-16453-3_8 · Cited by 5 · see citing works

COVID-19 and the accommodation sector: first measures, and online communications strategies. A multiple case study in a Spanish province

Correa, F. A., Martín, I. R., & Garrido, N. P. (2022) · Investigaciones Turísticas · doi:10.14198/inturi2022.24.9 · Cited by 5 · see citing works

The Effects of Social Commerce Utilization on Business Performance

Halawani, F. M., Soh, P. C.-H., & Halawani, Y. M. (2020) · Information Resources Management Journal · doi:10.4018/irmj.2020070101 · Cited by 7 · see citing works

Lagged Stance Interactions and Counter-Spiral of Silence: A Data-Driven Analysis and Agent-Based Modeling of Technical Public Opinion Events

Zhang, K., Dong, C., Guo, Y., Zhou, W., Yu, G., & Mi, J. (2025) · Systems · doi:10.3390/systems13060417 · Cited by 4 · see citing works

Smart Tourism: Foundations, Developments and Management in Asia

Jawad, M., & Naz, M. (2022) · Springer eBooks · doi:10.1007/978-981-16-5461-9_25 · Cited by 4 · see citing works

DMOs and Social Media Crisis Communication in Low-Responsibility Crisis: #VisitPortugal Response Strategies During COVID-19

Casal-Ribeiro, M., Peres, R., & Boavida-Portugal, I. (2025) · Tourism and Hospitality · doi:10.3390/tourhosp6010049 · Cited by 4 · see citing works

The Impact of Millennium Floods on Vacation Decisions in a Coastal Tourism Destination: The Case of South Carolina, Usa

Wang, C., Sirakaya-Turk, E., & Aydın, S. (2019) · Tourism Analysis · doi:10.3727/108354219x15525055915536 · Cited by 4 · see citing works

Regional Head Communication Patterns on Social Media in Handling the Covid-19 Pandemic

Syarifuddin, T. I., Budiman, B., & Purwaningsih, T. (2021) · IOP Conference Series Earth and Environmental Science · doi:10.1088/1755-1315/717/1/012020 · Cited by 4 · see citing works

Social Media and Tourism: A Digital Investment for Thessaly?

Kyriakou, D., Belias, D., Vassiliadis, L., Koustelios, A. D., Bregkou, M., & Varsanis, K. (2016) · Springer proceedings in business and economics · doi:10.1007/978-3-319-27528-4_32 · Cited by 4 · see citing works

Bolstering or enhancing? The impact of crisis response strategies in eWOM and booking intentions

Casal-Ribeiro, M., & Pennington-Gray, L. A. (2025) · Journal of Hospitality and Tourism Insights · doi:10.1108/jhti-02-2025-0296 · Cited by 3 · see citing works

SDG Goal 9: Industry, Innovation and Infrastructure Accomplishment Through the Relationship Between Interactive Marketing and Destination Branding in the Tourism Sector

Ramya, U., Boaler, M., Murthy, M. K., & Pushpa, A. (2023) · Emerald Group Publishing Limited eBooks · doi:10.1108/978-1-80455-566-820231005 · Cited by 3 · see citing works

Influences of social media in travel decision making

(2023) · REST Journal on Banking Accounting and Business · doi:10.46632/jbab/2/4/4 · Cited by 3 · see citing works

Budapesti szállodák Facebook-válságkommunikációjának dinamikája a Covid-19 járvány kezdetén

Ásványi, K., Markos-Kujbus, É., & Csordás, T. (2020) · JEL-KÉP · doi:10.20520/jel-kep.2020.4.95 · Cited by 3 · see citing works

Greek Wineries on Facebook Wall

Vlachvei, A., Grigoriou, E., & Νόττα, Ο. (2017) · Springer proceedings in business and economics · doi:10.1007/978-3-319-48454-9_57 · Cited by 3 · see citing works

Italian cultural heritage in Leros: Current situation and the role of digital technologies for its promotion (e-culture)

Manola, M. (2024) · International Journal of Science and Research Archive · doi:10.30574/ijsra.2024.11.2.0492 · Cited by 2 · see citing works

Perceiving the Tourism Image of Italy: A Study of the Destination Image Framework of Italy in the Chinese Market

Shen, H., Peng, L., & Usai, A. (2018) · International Business Research · doi:10.5539/ibr.v11n3p30 · Cited by 2 · see citing works

Social Media During the COVID-19 Era in 5* Hotels in Attica, Greece

Kontis, A.-P., Kourkoulou, I., & Vlassi, E. (2021) · Springer proceedings in business and economics · doi:10.1007/978-3-030-66154-0_24 · Cited by 2 · see citing works

Modelling the factors impacting customer engagement for branded content in healthcare

Chauhan, T., Sindhu, S., & Mor, R. S. (2023) · International Journal of Pharmaceutical and Healthcare Marketing · doi:10.1108/ijphm-03-2022-0030 · Cited by 2 · see citing works

CRISIS MANAGEMENT AS A DRIVER OF SUSTAINABLE TOURISM IN JORDAN: EVALUATING PERFORMANCE OF JORDANIAN TOURISM PUBLIC POLICIES DURING CRISIS - BEFORE AND AFTER COVID-19

Bader, M., Mustafa, M. H., Rousan, R. A., & Ibrahim, H. (2024) · GeoJournal of Tourism and Geosites · doi:10.30892/gtg.53238-1250 · Cited by 2 · see citing works

Analyzing Digital Public Behavior in Response to Tourism Management Organizations' Social Media Communications During a CrisisPreprint

Corrêa, C. C., Alves, H., & Estevão, C. M. S. (2024) · SSRN Electronic Journal · doi:10.2139/ssrn.4960659

Crisis Management in Tourism : Managing a destination Crisis

Yeo, Y.-S. (2015) · International Journal of Tourism and Hospitality Research

Crisis Management in the Tourism Industry-The Role of Social Media Platforms

Antony, J. K., & Jacob, J. M. (2019) · Atna Journal of Tourism Studies · doi:10.12727/ajts.21.5 · Cited by 14 · see citing works

Crisis Communication at Destinations:A Study for Tourism Managers

Altıntaş, V., & Öksüz, B. (2016) · World Academy of Science, Engineering and Technology, International Journal of Hospitality and Tourism Sciences

Tourism and Social Media

Claster, W. B., Pardo, P., Cooper, M. J. M., & Tajeddini, K. (2014) · Advances in information quality and management · doi:10.4018/978-1-4666-5888-2.ch358 · Cited by 2 · see citing works