The DOI matches its Crossref record.
Social Media and Crisis Management in Tourism: Applications and Implications for Research
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“From the industry perspective, the emphasis is on the potential contributions of these smart systems in terms of process automation, efficiency gains, new product development, demand forecasting, crisis management, and value co-creation (Werthner 2003;Wöber 2003;Sigala 2012a and b;Yoo et al. 2015).”
From Smart tourism: foundations and developments (2015) · cites this paper as Sigala 2012a and b
Citations
Cites
Still being checked.
Cited by
Sorted by citations
Smart tourism: foundations and developments
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015) · Electronic Markets · doi:10.1007/s12525-015-0196-8 · Cited by 2,589
“…the industry perspective, the emphasis is on the potential contributions of these smart systems in terms of process automation, efficiency gains, new product development, demand forecasting, crisis management, and value co-creation (Werthner 2003; Wöber 2003; Sigala 2012a and b; Yoo et al. 2015).”
BackgroundTourism and COVID-19: Impacts and implications for advancing and resetting industry and research
Σιγάλα, Μ. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2020.06.015 · Cited by 2,298
Social Media in Tourism and Hospitality: A Literature Review
Leung, D., Law, R., van Hoof, H., & Buhalis, D. (2013) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2013.750919 · Cited by 1,557
What do we know about social media in tourism? A review
Zeng, B., & Gerritsen, R. (2014) · Tourism Management Perspectives · doi:10.1016/j.tmp.2014.01.001 · Cited by 1,171
Wut, T. M., Xu, J. B., & Wong, S.-M. H. (2021) · Tourism Management · doi:10.1016/j.tourman.2021.104307 · Cited by 356
Sharing tourism experiences in social media
Sotiriadis, M. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-05-2016-0300 · Cited by 237
A thematic analysis of crisis management in tourism: A theoretical perspective
Berbekova, A., Uysal, M., & Assaf, A. G. (2021) · Tourism Management · doi:10.1016/j.tourman.2021.104342 · Cited by 146
How 'social' are destinations? Examining European DMO social media usage
Usakli, A., Koç, B., & Sönmez, S. (2017) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2017.02.001 · Cited by 136
Japutra, A., & Situmorang, R. (2021) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2021.102890 · Cited by 136
Destination image restoration on facebook: The case study of Nepal's Gurkha Earthquake
Ketter, E. (2016) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2016.02.003 · Cited by 106
Application of social media analytics in tourism crisis communication
Park, D., Kim, W. G., & Choi, S. (2019) · Current Issues in Tourism · doi:10.1080/13683500.2018.1504900 · Cited by 98
Kavota, J. K., Kamdjoug, J. R. K., & Wamba, S. F. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102068 · Cited by 105
Mizrachi, I., & Fuchs, G. (2016) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2016.01.009 · Cited by 92
Ali, T., Bidan, M., Bencharef, O., Kaloun, S., & Safaa, L. (2021) · Tourism Management Perspectives · doi:10.1016/j.tmp.2021.100892 · Cited by 97
Möller, C., Wang, J., & Nguyen, H. T. (2018) · Tourism Management · doi:10.1016/j.tourman.2018.05.014 · Cited by 81
Conceptualizing Post-COVID 19 Tourism Recovery: A Three-Step Framework
Mensah, E. A., & Boakye, K. A. (2021) · Tourism Planning & Development · doi:10.1080/21568316.2021.1945674 · Cited by 82
Barbe, D., & Pennington-Gray, L. A. (2018) · Journal of Hospitality and Tourism Insights · doi:10.1108/jhti-02-2018-0009 · Cited by 77
Demir, M., GÜNAYDIN, Y., & Demir, Ş. Ş. (2020) · International Journal of Social Sciences and Education Research · doi:10.24289/ijsser.734263 · Cited by 73
Online public response to a service failure incident: Implications for crisis communications
Su, L., Stepchenkova, S. O., & Kirilenko, A. (2019) · Tourism Management · doi:10.1016/j.tourman.2019.01.011 · Cited by 71
Bed bugs bite the hospitality industry? A framing analysis of bed bug news coverage
Liu-Lastres, B., & Pennington-Gray, L. A. (2014) · Tourism Management · doi:10.1016/j.tourman.2014.10.020 · Cited by 70
Responding to the bed bug crisis in social media
Liu-Lastres, B., Kim, H., & Pennington-Gray, L. A. (2015) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2015.03.005 · Cited by 70
Emotional brand communication on Facebook and Twitter: Are DMOs successful?
Lalicic, L., Huertas, A., Moreno, A., & Jabreel, M. (2019) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2019.03.004 · Cited by 68
Agritourism resilience against Covid-19: Impacts and management strategies
Chin, W. L., & Musa, S. F. P. D. (2021) · Cogent Social Sciences · doi:10.1080/23311886.2021.1950290 · Cited by 68
Bukar, U. A., Jabar, M. A., Sidi, F., Nor, R. N. H., Abdullah, S., & Othman, М. (2020) · IEEE Access · doi:10.1109/access.2020.3030184 · Cited by 71
Using social media in hotel crisis management: the case of bed bugs
Liu-Lastres, B., Pennington-Gray, L. A., & Klemmer, L. (2015) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-08-2014-0036 · Cited by 62
How do destinations use twitter to recover their images after a terrorist attack?
Oliveira, A., & Huertas, A. (2019) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2019.03.002 · Cited by 56
Beyond simple messaging: a review of crisis communication research in hospitality and tourism
Liu-Lastres, B. (2022) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-11-2021-1404 · Cited by 59
Mele, E., Filieri, R., & Carlo, M. D. (2023) · Journal of Business Research · doi:10.1016/j.jbusres.2023.113931 · Cited by 74
Tourists’ Risk Perception and the Use of Mobile Devices in Beach Tourism Destinations
Reverté, F. G., Luque, P. D., Gomis, J. M., & Pérez, S. M. (2018) · Sustainability · doi:10.3390/su10020413 · Cited by 59
Engaging volunteer tourism in post-disaster recovery in Nepal
Wearing, S. L., Beirman, D., & Grabowski, S. (2019) · Annals of Tourism Research · doi:10.1016/j.annals.2019.102802 · Cited by 50
COVID-19 in Singapore and New Zealand: Newspaper portrayal, crisis management
Thirumaran, K., Mohammadi, Z., Pourabedin, Z., Azzali, S., & Sim, K. S. (2021) · Tourism Management Perspectives · doi:10.1016/j.tmp.2021.100812 · Cited by 52
Factors Influencing Crisis Management: A systematic review and synthesis for future research
Hazaa, Y. M. H., Almaqtari, F. A., & Al‐Swidi, A. K. (2021) · Cogent Business & Management · doi:10.1080/23311975.2021.1878979 · Cited by 47
Smart Korea: Governance for smart justice during a global pandemic
Choi, J., Lee, S.-H., & Jamal, T. B. (2020) · Journal of Sustainable Tourism · doi:10.1080/09669582.2020.1777143 · Cited by 53
Attracting User Social Media Engagement: A Study of Three Budget Airlines Facebook Pages
Leung, R., Schuckert, M. R., & Yeung, E. (2013) · Springer eBooks · doi:10.1007/978-3-642-36309-2_17 · Cited by 45
Residents Open Their Homes to Tourists When Disaster Strikes
Hajibaba, H., Karlsson, L., & Dolničar, S. (2016) · Journal of Travel Research · doi:10.1177/0047287516677167 · Cited by 44
When digital government matters for tourism: a stakeholder analysis
Kalbaska, N., Janowski, T., Estévez, E., & Cantoni, L. (2017) · Information Technology & Tourism · doi:10.1007/s40558-017-0087-2 · Cited by 43
Is Xenios Zeus Still Alive? Destination Image of Athens in the Years of Recession
Gkritzali, A., Gritzalis, D. A., & Stavrou, V. (2017) · Journal of Travel Research · doi:10.1177/0047287517705225 · Cited by 41
New York City Bed Bug Crisis as Framed by Tourists on Tripadvisor
Liu-Lastres, B., Pennington-Gray, L. A., Donohoe, H., & Omodior, O. (2015) · Tourism Analysis · doi:10.3727/108354215x14265319207597 · Cited by 34
Destinations’ response to terrorism on Twitter
Barbe, D., Pennington-Gray, L. A., & Schroeder, A. (2018) · International Journal of Tourism Cities · doi:10.1108/ijtc-04-2018-0027 · Cited by 36
Muritala, B. A., Hernández‐Lara, A. B., Rebull, M. V. S., & Perera-Lluna, A. (2022) · Tourism Management Perspectives · doi:10.1016/j.tmp.2022.100948 · Cited by 36
Wang, J., Liu-Lastres, B., Shi, Y., & Li, T. (2019) · Journal of China Tourism Research · doi:10.1080/19388160.2019.1575779 · Cited by 32
Σιγάλα, Μ., Beer, A., Hodgson, L. O., & O'Connor, A. J. (2019) · Springer eBooks · doi:10.1007/978-981-13-6339-9_4 · Cited by 35
Effects of crisis on crisis management practices: a case from Turkish tourism enterprises
Ertaş, M., Sel, Z. G., Kırlar‐Can, B., & Tütüncü, Ö. (2021) · Journal of Sustainable Tourism · doi:10.1080/09669582.2021.1879818 · Cited by 33
Smart Tourism: Issues, Challenges and Opportunities
Akdu, U. (2020) · Emerald Group Publishing Limited eBooks · doi:10.1108/978-1-83982-688-720201018 · Cited by 39
Siti‐Nabiha, A. K., Nordin, N., & Poh, B. K. (2021) · Asia-Pacific Journal of Business Administration · doi:10.1108/apjba-08-2020-0276 · Cited by 31
Professional and Business Applications of Social Media Platforms
Kasemsap, K. (2019) · Social Entrepreneurship · doi:10.4018/978-1-5225-0559-4.ch021 · Cited by 26
Destination Image Co-creation in Times of Sustained Crisis
Glyptou, K. (2020) · Tourism Planning & Development · doi:10.1080/21568316.2020.1789726 · Cited by 30
Dire Straits: How tourists on the Diamond Princess cruise endured the COVID-19 crisis
Chen, Y., Zhang, Z., & Wang, T. (2022) · Tourism Management · doi:10.1016/j.tourman.2022.104503 · Cited by 27
Crowley-Cyr, L., Gershwin, L., Bremser, K., Abraham, V., Martin, M. J. M., Carreño, M., & Wüst, K. (2022) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2022.03.002 · Cited by 30
Social media information and peer-to-peer accommodation during an infectious disease outbreak
Yang, E., Kim, J., & Pennington-Gray, L. A. (2021) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2020.100538 · Cited by 23
Learning from past crises: Evaluating hotels’ online crisis responses to health crises
Liu-Lastres, B., Kim, H., & Ying, T. (2019) · Tourism and Hospitality Research · doi:10.1177/1467358419857779 · Cited by 22
Bukar, U. A., Sidi, F., Jabar, M. A., Nor, R. N. H., Abdullah, S., Ishak, I., Alabadla, M., & Alkhalifah, A. (2022) · Sustainability · doi:10.3390/su14105854 · Cited by 21
Social Media Utilisation and Business Performance of Hotels in Lebanon
Halawani, F. M., Soh, P. C.-H., & Halawani, Y. M. (2020) · Journal of Global Information Management · doi:10.4018/jgim.2020070104 · Cited by 21
Σιγάλα, Μ. (2013) · Journal of Hospitality Leisure Sport & Tourism Education · doi:10.1016/j.jhlste.2012.11.005 · Cited by 21
Liu, C.-H. S., Lee, W.-L., Fang, Y.-P., & Zhang, Y. E. (2022) · Tourism Review · doi:10.1108/tr-09-2021-0422 · Cited by 19
Wut, T. M., Xu, J. B., & Wong, S.-M. H. (2022) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-02-2022-0043 · Cited by 17
eVisa’s impacts on travel and tourism: the case of Turkey
Çakar, K., Kalbaska, N., İNANIR, A., & Ören, T. Ş. (2018) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-02-2017-0019 · Cited by 16
Social Media Usage Among Top European DMOs
Uşaklı, A., Koç, B., & Sönmez, S. (2019) · Tourism, hospitality & event management · doi:10.1007/978-3-030-16981-7_1 · Cited by 16
E-Government Relationships Framework in the Tourism Domain. A First Map
Kalbaska, N., Janowski, T., Estévez, E., & Cantoni, L. (2016) · Springer eBooks · doi:10.1007/978-3-319-28231-2_6 · Cited by 14
The Effect of Social Media on Hotels' Business Performance in the Lebanese Hotel Sector
Halawani, F. M., Soh, P. C.-H., & Muthaiyah, S. (2019) · Journal of Electronic Commerce in Organizations · doi:10.4018/jeco.2019070104 · Cited by 14
Choi, J. O., & Hyun, S. S. (2024) · International Journal of Tourism Research · doi:10.1002/jtr.2713 · Cited by 13
Digital transformation in the national tourism policies
Hasenzahl, L., Kalbaska, N., & Cantoni, L. (2019) · Annual International Conference on Digital Government Research · doi:10.1145/3325112.3325225 · Cited by 12
Social Media and Crisis Communication in Tourism and Hospitality
Barbe, D., & Pennington-Gray, L. A. (2020) · Springer eBooks · doi:10.1007/978-3-030-05324-6_130-1 · Cited by 12
Natural disaster on Instagram: Examining representations of the 2018–2019 Tasmanian fires
Blackwood, G., Hardy, A., Dodd, B., Ooi, C., & Williams, K. (2022) · Annals of Tourism Research Empirical Insights · doi:10.1016/j.annale.2022.100082 · Cited by 11
Zappettini, F., & Rezazadah, M. (2023) · International Journal of Strategic Communication · doi:10.1080/1553118x.2023.2280555 · Cited by 11
Global Conference on Services Management: Volume 2
Çobanoğlu, C., & Corte, V. D. (2021) · Proceedings of the Global Conference on Services Management · doi:10.5038/2641-5062-v2 · Cited by 11
Media społecznościowe w procesie planowania rozwoju turystyki w skali regionalnej
Zajadacz, A. (2017) · Ekonomiczne Problemy Turystyki · doi:10.18276/ept.2017.1.37-10 · Cited by 7
Sobhani, P., Veisi, H., Esmaeilzadeh, H., Sadeghi, S. M. M., Marcu, M. V., & Wolf, I. D. (2022) · Sustainability · doi:10.3390/su14095508 · Cited by 10
Salameh, M. T. B., & Hourani, I. (2022) · Dirasat Human and Social Sciences · doi:10.35516/hum.v49i1.1691 · Cited by 10
Crisis Management and Resilience – The Case of Small Businesses in Tourism
Lachhab, S., Šegota, T., Morrison, A. M., & Coca‐Stefaniak, J. A. (2022) · Emerald Group Publishing Limited eBooks · doi:10.1108/978-1-80382-311-920221013 · Cited by 9
An Exploration of Collective Memory in the Tourism Context
Zhou, H., Ap, J., & Yang, H. (2023) · Journal of China Tourism Research · doi:10.1080/19388160.2023.2273275 · Cited by 12
Shen, C., & Cheng, J. (2025) · Tourism Geographies · doi:10.1080/14616688.2025.2564275 · Cited by 8
Natural disasters and global tourism flows: Intensity, vulnerability and moderating factors
Biardeau, L., Rosselló, J., Sahli, M., & Santana-Gallego, M. (2026) · Tourism Management · doi:10.1016/j.tourman.2025.105390 · Cited by 7
Professional and Business Applications of Social Media Platforms
Kasemsap, K. (2019) · IGI Global eBooks · doi:10.4018/978-1-5225-8182-6.ch042 · Cited by 7
Tourism Crisis Management in Jordan: an Overview
Tayeh, S. N. A., & Mustafa, M. H. (2018) · Advances in Social Sciences Research Journal · doi:10.14738/assrj.52.4210 · Cited by 7
Destination Image Co-creation in Times of Sustained Crisis
Glyptou, K. (2021) · Routledge eBooks · doi:10.4324/9781003245537-7 · Cited by 7
Deciphering social media’s role in tourism during crises: a scientific examination
Corrêa, C. C., Alves, H., & Estevão, C. M. S. (2024) · Current Issues in Tourism · doi:10.1080/13683500.2024.2360677 · Cited by 6
Risk Communication During the COVID-19 Pandemic in the Era of Social Media
Feng, C., & Umaier, K. (2023) · Journal of Disaster Research · doi:10.20965/jdr.2023.p0034 · Cited by 6
Influence of social media in travel decision making
(2022) · REST Journal on Data Analytics and Artificial Intelligence · doi:10.46632/jdaai/1/3/6 · Cited by 6
Yang, Z.-T., Ruan, W.-Q., Zhang, S.-N., & Deng, F. (2023) · Asia Pacific Journal of Tourism Research · doi:10.1080/10941665.2023.2217956 · Cited by 5
Rizki, R., & Susanto, P. (2021) · Advances in economics, business and management research/Advances in Economics, Business and Management Research · doi:10.2991/aebmr.k.210616.066 · Cited by 5
Rivera, F. I., & Kapucu, N. (2015) · Springer eBooks · doi:10.1007/978-3-319-16453-3_8 · Cited by 5
Correa, F. A., Martín, I. R., & Garrido, N. P. (2022) · Investigaciones Turísticas · doi:10.14198/inturi2022.24.9 · Cited by 5
The Effects of Social Commerce Utilization on Business Performance
Halawani, F. M., Soh, P. C.-H., & Halawani, Y. M. (2020) · Information Resources Management Journal · doi:10.4018/irmj.2020070101 · Cited by 7
Zhang, K., Dong, C., Guo, Y., Zhou, W., Yu, G., & Mi, J. (2025) · Systems · doi:10.3390/systems13060417 · Cited by 5
Smart Tourism: Foundations, Developments and Management in Asia
Jawad, M., & Naz, M. (2022) · Springer eBooks · doi:10.1007/978-981-16-5461-9_25 · Cited by 4
Casal-Ribeiro, M., Peres, R., & Boavida-Portugal, I. (2025) · Tourism and Hospitality · doi:10.3390/tourhosp6010049 · Cited by 4
Wang, C., Sirakaya-Turk, E., & Aydın, S. (2019) · Tourism Analysis · doi:10.3727/108354219x15525055915536 · Cited by 4
Regional Head Communication Patterns on Social Media in Handling the Covid-19 Pandemic
Syarifuddin, T. I., Budiman, B., & Purwaningsih, T. (2021) · IOP Conference Series Earth and Environmental Science · doi:10.1088/1755-1315/717/1/012020 · Cited by 4
Social Media and Tourism: A Digital Investment for Thessaly?
Kyriakou, D., Belias, D., Vassiliadis, L., Koustelios, A. D., Bregkou, M., & Varsanis, K. (2016) · Springer proceedings in business and economics · doi:10.1007/978-3-319-27528-4_32 · Cited by 4
Bolstering or enhancing? The impact of crisis response strategies in eWOM and booking intentions
Casal-Ribeiro, M., & Pennington-Gray, L. A. (2025) · Journal of Hospitality and Tourism Insights · doi:10.1108/jhti-02-2025-0296 · Cited by 3
Ramya, U., Boaler, M., Murthy, M. K., & Pushpa, A. (2023) · Emerald Group Publishing Limited eBooks · doi:10.1108/978-1-80455-566-820231005 · Cited by 3
Influences of social media in travel decision making
(2023) · REST Journal on Banking Accounting and Business · doi:10.46632/jbab/2/4/4 · Cited by 3
Budapesti szállodák Facebook-válságkommunikációjának dinamikája a Covid-19 járvány kezdetén
Ásványi, K., Markos-Kujbus, É., & Csordás, T. (2020) · JEL-KÉP · doi:10.20520/jel-kep.2020.4.95 · Cited by 3
Greek Wineries on Facebook Wall
Vlachvei, A., Grigoriou, E., & Νόττα, Ο. (2017) · Springer proceedings in business and economics · doi:10.1007/978-3-319-48454-9_57 · Cited by 3
Manola, M. (2024) · International Journal of Science and Research Archive · doi:10.30574/ijsra.2024.11.2.0492 · Cited by 2
Shen, H., Peng, L., & Usai, A. (2018) · International Business Research · doi:10.5539/ibr.v11n3p30 · Cited by 2
Social Media During the COVID-19 Era in 5* Hotels in Attica, Greece
Kontis, A.-P., Kourkoulou, I., & Vlassi, E. (2021) · Springer proceedings in business and economics · doi:10.1007/978-3-030-66154-0_24 · Cited by 2
Modelling the factors impacting customer engagement for branded content in healthcare
Chauhan, T., Sindhu, S., & Mor, R. S. (2023) · International Journal of Pharmaceutical and Healthcare Marketing · doi:10.1108/ijphm-03-2022-0030 · Cited by 2
Bader, M., Mustafa, M. H., Rousan, R. A., & Ibrahim, H. (2024) · GeoJournal of Tourism and Geosites · doi:10.30892/gtg.53238-1250 · Cited by 2
Metadata
- Authors
- Sigala, M.
- Venue
- Information Technology & Tourism
- Publisher
- Cognizant, LLC
- Published
- 2011-12-01
- Volume
- 13
- Issue
- 4
- Pages
- 269-283
- ISSN
- 1098-3058 (ISSN-L)
- OpenAlex
- W2070465148
- Cited by
- 139
- References
- 0
- Citations by year
- 2026: 3 · 2025: 6 · 2024: 8 · 2023: 16 · 2022: 23 · 2021: 21 · 2020: 11 · 2019: 13 · 2018: 12 · 2017: 7 · 2016: 7 · 2015: 6 · 2014: 2 · 2013: 4
- FWCI
- 6.37
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Information Technology & Tourism (publishedVersion)
- Topics
- Social Sciences › Communication › Public Relations and Crisis Communication
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Keywords
- social media, crisis management, tourism, crisis communication, research implications
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review