Relational benefits research: a synthesis
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Relational benefits might induce switching costs that can drive customer loyalty too.
“Furthermore, relational benefits might induce switching costs that can drive customer loyalty too (Chang and Chen 2007; Gremler and Gwinner 2015).”
From Understanding and managing customer relational benefits in services: a meta-analysis (2020) · cites this paper as Gremler and Gwinner 2015
Cited by
Sorted by citations
Understanding and managing customer relational benefits in services: a meta-analysis
Gremler, D. D., Van Vaerenbergh, Y., Brüggen, E. C., & Gwinner, K. P. (2020) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-019-00701-6 · Cited by 148 · see citing works
Self-citation
- Authors
- Gremler, D. D., & Gwinner, K. P.
- ORCID
- Gremler, Dwayne D.
- Venue
- Handbook on Research in Relationship Marketing
- Publisher
- Edward Elgar Publishing
- Published
- 2015-01-30
- OpenAlex
- W2797957219
- Cited by
- 20
- References
- 0
- Citations by year
- 2025: 1 · 2024: 1 · 2023: 4 · 2022: 1 · 2021: 5 · 2020: 2 · 2019: 3 · 2018: 1 · 2017: 1 · 2016: 1
- FWCI
- 4.18
- Type
- book chapter
- Language
- en
- Open access
- closed
- Locations
- Edward Elgar Publishing eBooks (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
- Social Sciences › Decision Sciences › Information Systems and Management › Business and Management Studies
- Keywords
- relationship benefits, relationship marketing, customer relationships, customer loyalty
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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