The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Patient Satisfaction Survey as a Tool Towards Quality Improvement
Open accessAbstract
Over the past 20 years, patient satisfaction surveys have gained increasing attention as meaningful and essential sources of information for identifying gaps and developing an effective action plan for quality improvement in healthcare organizations. However, there are very few published studies reporting of the improvements resulting from feedback information of patient satisfaction surveys, and in most cases, these studies are contradictory in their findings. This article investigates in-depth a number of research studies that critically discuss the relationship of dependent and independent influential attributes towards overall patient satisfaction in addition to its impact on the quality improvement process of healthcare organizations.
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Citations
Cites
The Effects of Physician Empathy on Patient Satisfaction and Compliance
Kim, S. S., Kaplowitz, S., & Johnston, M. V. (2004) · Evaluation & the Health Professions · doi:10.1177/0163278704267037 · Cited by 1,063
Cited by
Life after sepsis: An international survey of survivors to understand the post-sepsis syndrome.
Huang, C. Y., Daniels, R., Lembo, A., Hartog, C., O’Brien, J., Heymann, T., Reinhart, K., Nguyen, H. B., & Sepsis Survivors Engagement Project (SSEP) (2019) · International Journal for Quality in Health Care · doi:10.1093/intqhc/mzy137 · Cited by 103
Patient satisfaction and acute psychiatric inpatient treatment
Færden, A., Bølgen, B., Løvhaug, L., Thoresen, C., & Dieset, I. (2020) · Nordic Journal of Psychiatry · doi:10.1080/08039488.2020.1764620 · Cited by 17
Metadata
- Authors
- Al-Abri, R., & Al-Balushi, A.
- Venue
- Oman Medical Journal
- Publisher
- Oman Medical Journal
- Published
- 2014-01-15
- Volume
- 29
- Issue
- 1
- Pages
- 3-7
- ISSN
- 1999-768X (ISSN-L)
- 2070-5204
- OpenAlex
- W2135298472
- Cited by
- 699
- References
- 1
- FWCI
- 43.55
- Type
- journal article
- Language
- en
- Open access
- diamond
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
