Patient satisfaction and acute psychiatric inpatient treatment
Open accessAbstract
Background: Patient satisfaction (PS) with treatment is one of different outcome- and quality measures used by health care providers worldwide to improve service. We report from a study of patients admitted to the Department of Acute Psychiatry at the Oslo University Hospital where we investigated PS and difference between genders, days of hospital stay, diagnostic groups, voluntary—and involuntary admitted patients according to hospital records and perceived voluntary—and involuntary admittance.Materials and methods: All admitted patients during a 9-month period in 2014 were asked to participate by written consent. We used The Psychiatric Inpatient Questionnaire (PIPEQ), a self-report survey validated for assessment post-discharge. Analyses were conducted for a general dimension of PS and individual questions. A user representative was a part of the study from the beginning.Results: A total of 357 patients were asked and 256 consented. Results show that 68% were over all satisfied and 14% dissatisfied. Highest PS was found for cooperation with relatives and lowest for influence on choice of treatment and medication. We found no significant difference in PS between men and women, but patients with a personality disorder and with short stay were less satisfied. PS was significantly less for those perceiving involuntary admission regardless of legal status.Conclusion: The PIPEQ gives important input of patient’s experience with the delivery of care. Answers range from very much satisfied to not at all depending on what was asked for. Exploring PS provides valuable information for quality improvements for different patient groups.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
All studies that examined patient knowledge of legal status found significant confusion among both people treated on an involuntary and voluntary basis regarding their legal rights or status.
“All studies that examined patient knowledge of legal status found significant confusion among both people treated on an involuntary and voluntary basis regarding their legal rights or status (10–15).”
From The benefits and harms of inpatient involuntary psychiatric treatment: a scoping review (2025) · cites this paper as [13]
High degrees of perceived coercion were found among those receiving voluntary care.
“As a result, perceptions of coercion were not necessarily related to objective legal status (12,33), with high degrees of perceived coercion found among those receiving voluntary care (11,13–15,27,29).”
From The benefits and harms of inpatient involuntary psychiatric treatment: a scoping review (2025) · cites this paper as [13]
Most literature indicates that people are less satisfied with involuntary care as measured by structured assessment tools.
“In general, most literature indicates that people are less satisfied with involuntary care as measured by structured assessment tools including the Client Assessment of Treatment Scale or the Client Satisfaction Questionnaire (10,13,66,104–110) and measures of humiliation and negative affective response (24,110,111).”
From The benefits and harms of inpatient involuntary psychiatric treatment: a scoping review (2025) · cites this paper as [13]
Cites
(2017) · Cited by 16,319 · see citing works
Crossing the Quality Chasm: A New Health System for the 21st Century
Baker, A. (2001) · BMJ · doi:10.1136/bmj.323.7322.1192 · Cited by 10,754 · see citing works
Evaluating the quality of medical care
DONABEDIAN, A. (2005) · The Milbank Quarterly · doi:10.1111/j.1468-0009.2005.00397.x · Cited by 6,102 · see citing works
Evaluating the Quality of Medical Care
Donabedian, A. (1966) · The Milbank Memorial Fund Quarterly · doi:10.2307/3348969 · Cited by 4,418 · see citing works
High-quality health systems in the Sustainable Development Goals era: time for a revolution
Kruk, M. E., Gage, A. D., Arsenault, C., Jordan, K., Leslie, H. H., Roder-DeWan, S., Adeyi, O., Barker, P., Daelmans, B., Doubova, S. V., et al. (2018) · The Lancet Global Health · doi:10.1016/s2214-109x(18)30386-3 · Cited by 4,057 · see citing works
The world health report 2000 - Health systems: improving performance
Reinhardt, U., & Cheng, T.-M. (2000) · Europe PMC (PubMed Central) · doi:10.1590/s0042-96862000000800020 · Cited by 3,218 · see citing works
Aiken, L. H., Sermeus, W., den Heede, K. V., Sloane, D. M., Busse, R., McKee, M., Bruyneel, L., Rafferty, A. M., Griffiths, P., Moreno‐Casbas, T., et al. (2012) · BMJ · doi:10.1136/bmj.e1717 · Cited by 2,060 · see citing works
Health Measurement Scales: A Practical Guide To Their Development And Use
Streiner, D. L., & Norman, G. R. (2003) · doi:10.1093/oso/9780198528470.001.0001 · Cited by 1,460 · see citing works
Crow, R., Gage, H., Hampson, S., Hart, J., Kimber, A., Storey, L., & Thomas, H. (2002) · Health Technology Assessment · doi:10.3310/hta6320 · Cited by 1,298 · see citing works
Determinants of patient satisfaction: a systematic review
Batbaatar, E., Dorjdagva, J., Luvsannyam, A., Savino, M. M., & Amenta, P. (2016) · Perspectives in Public Health · doi:10.1177/1757913916634136 · Cited by 872 · see citing works
Patient Satisfaction Survey as a Tool Towards Quality Improvement
Al-Abri, R. K., & Al-Balushi, A. (2014) · Oman Medical Journal · doi:10.5001/omj.2014.02 · Cited by 703 · see citing works
(2018) · doi:10.1596/978-92-4-151390-6 · Cited by 597 · see citing works
Generalizability studies of the Global Assessment of Functioning–Split version
Pedersen, G., Hagtvet, K. A., & Karterud, S. (2006) · Comprehensive Psychiatry · doi:10.1016/j.comppsych.2006.03.008 · Cited by 446 · see citing works
Reducing the treatment gap for mental disorders: a WPA survey
PATEL, V., MAJ, M., FLISHER, A. J., DE SILVA, M. J., KOSCHORKE, M., PRINCE, M., WPA Zonal and Member Society Representatives, Tempier, R., Riba, M., Sanchez, M., et al. (2010) · World Psychiatry · doi:10.1002/j.2051-5545.2010.tb00305.x · Cited by 420 · see citing works
Predictors of patient satisfaction with hospital health care
Quintana, J. M., González, N., Bilbao, A., Aizpuru, F., Escobar, A., Esteban, C., San-Sebastián, J. A., de la Sierra, E., & Thompson, A. B. (2006) · BMC Health Services Research · doi:10.1186/1472-6963-6-102 · Cited by 385 · see citing works
Shefer, G., Henderson, C., Howard, L. M., Murray, J., & Thornicroft, G. (2014) · PLoS ONE · doi:10.1371/journal.pone.0111682 · Cited by 299 · see citing works
Semrau, M., Lempp, H. K., Keynejad, R. C., Evans-Lacko, S. E., Mugisha, J., Raja, S., Lamichhane, J., Alem, A., Thornicroft, G., & Hanlon, C. (2016) · BMC Health Services Research · doi:10.1186/s12913-016-1323-8 · Cited by 239 · see citing works
Ruggeri, M. (1994) · Social Psychiatry and Psychiatric Epidemiology · doi:10.1007/bf00796380 · Cited by 215 · see citing works
Conceptualisation of patient satisfaction: a systematic narrative literature review
Batbaatar, E., Dorjdagva, J., Luvsannyam, A., & Amenta, P. (2015) · Perspectives in Public Health · doi:10.1177/1757913915594196 · Cited by 198 · see citing works
Patient Satisfaction Surveys and Quality of Care: An Information Paper
Farley, H. L., Enguidanos, E. R., Coletti, C., Honigman, L. S., Mazzeo, A., Pinson, T. B., Reed, K. D., & Wiler, J. L. (2014) · Annals of Emergency Medicine · doi:10.1016/j.annemergmed.2014.02.021 · Cited by 169 · see citing works
Patient satisfaction in developing countries
Bernhart, M. H., Wiadnyana, I. G. P., Wihardjo, H., et al. (1999) · Social Science & Medicine · doi:10.1016/s0277-9536(98)00376-1 · Cited by 161 · see citing works
Vogus, T. J., & McClelland, L. E. (2015) · Human Resource Management Review · doi:10.1016/j.hrmr.2015.09.005 · Cited by 159 · see citing works
The OECD Health Care Quality Indicators Project: history and background
Mattke, S., Epstein, A. M., & Leatherman, S. T. (2006) · International Journal for Quality in Health Care · doi:10.1093/intqhc/mzl019 · Cited by 122 · see citing works
Scales for assessing patient satisfaction with mental health care: A systematic review
Miglietta, E., Belessiotis-Richards, C., Ruggeri, M., & Priebe, S. (2018) · Journal of Psychiatric Research · doi:10.1016/j.jpsychires.2018.02.014 · Cited by 117 · see citing works
Mordal, J., Gundersen, Ø. H., & Bramness, J. G. (2009) · European Psychiatry · doi:10.1016/j.eurpsy.2009.02.004 · Cited by 111 · see citing works
Satisfaction with services following voluntary and involuntary admission
Smith, D., Roche, E., O’Loughlin, K., Brennan, D., Madigan, K., Lyne, J., Feeney, L., & O’Donoghue, B. (2014) · Journal of Mental Health · doi:10.3109/09638237.2013.841864 · Cited by 111 · see citing works
Perceived coercion among patients admitted to acute wards in Norway
Iversen, K. I., Høyer, G., Sexton, H., & Grønli, O. K. (2002) · Nordic Journal of Psychiatry · doi:10.1080/08039480260389352 · Cited by 101 · see citing works
Woodward, S., Berry, K., & Bucci, S. (2017) · Journal of Psychiatric Research · doi:10.1016/j.jpsychires.2017.03.020 · Cited by 93 · see citing works
Perceived coercion in voluntary hospital admission
O'Donoghue, B., Roche, E., Shannon, S., Lyne, J., Madigan, K., & Feeney, L. (2014) · Psychiatry Research · doi:10.1016/j.psychres.2013.10.016 · Cited by 89 · see citing works
Defining and Measuring Patient Satisfaction
Graham, B. (2016) · The Journal Of Hand Surgery · doi:10.1016/j.jhsa.2016.07.109 · Cited by 86 · see citing works
Why do some voluntary patients feel coerced into hospitalisation? A mixed-methods study
Katsakou, C., Marougka, S., Garabette, J., Rost, F., Yeeles, K., & Priebe, S. (2011) · Psychiatry Research · doi:10.1016/j.psychres.2011.01.001 · Cited by 84 · see citing works
Patient characteristics and symptoms associated with perceived coercion during hospital treatment
Fiorillo, A., Giacco, D., De Rosa, C., Kallert, T., Katsakou, C., Onchev, G., Raboch, J., Mastrogianni, A., Del Vecchio, V., Luciano, M., et al. (2012) · Acta Psychiatrica Scandinavica · doi:10.1111/j.1600-0447.2011.01809.x · Cited by 76 · see citing works
Wilson, M. P., Nordstrom, K., Anderson, E., Ng, A., Zun, L. S., Peltzer-Jones, J. M., & Allen, M. H. (2017) · Western Journal of Emergency Medicine · doi:10.5811/westjem.2017.3.32259 · Cited by 71 · see citing works
Coercion and patient satisfaction on psychiatric acute wards
Iversen, K. I., Høyer, G., & Sexton, H. C. (2007) · International Journal of Law and Psychiatry · doi:10.1016/j.ijlp.2007.09.001 · Cited by 65 · see citing works
Improving patient experiences of mental health inpatient care: a randomised controlled trial
Wykes, T., Csipke, E., Williams, P. R., Koeser, L., Nash, S., Rose, D. S., Craig, T., & McCrone, P. (2017) · Psychological Medicine · doi:10.1017/s003329171700188x · Cited by 58 · see citing works
Changole, J., Bandawe, C., Makanani, B., Nkanaunena, K., Taulo, F., Malunga, E., & Kafulafula, G. (2010) · Malawi Medical Journal · doi:10.4314/mmj.v22i1.55899 · Cited by 56 · see citing works
Oltedal, S., Garratt, A., Bjertnæs, Ø. A., et al. (2007) · Scandinavian Journal of Public Health · doi:10.1080/14034940701291724 · Cited by 54 · see citing works
Changing Priorities for Improvement: The Impact of Low Response Rates in Patient Satisfaction
Barkley, W. M., & Furse, D. H. (1996) · The Joint Commission Journal on Quality Improvement · doi:10.1016/s1070-3241(16)30245-0 · Cited by 46 · see citing works
Bjertnæs, Ø. A., Iversen, H. H., & Kjøllesdal, J. G. (2015) · BMC Psychiatry · doi:10.1186/s12888-015-0621-8 · Cited by 45 · see citing works
Köhler, S., Unger, T., Hoffmann, S., et al. (2014) · International Journal of Psychiatry in Clinical Practice · doi:10.3109/13651501.2014.988272 · Cited by 45 · see citing works
Involuntary admission in Norwegian adult psychiatric hospitals: a systematic review
Wynn, R. (2018) · International Journal of Mental Health Systems · doi:10.1186/s13033-018-0189-z · Cited by 45 · see citing works
Patient perspectives and the risk of compulsory admission: The Amsterdam Study of Acute Psychiatry V
van der Post, L. F., Peen, J., Visch, I., Mulder, C. L., Beekman, A. T., & Dekker, J. J. (2014) · International Journal of Social Psychiatry · doi:10.1177/0020764012470234 · Cited by 44 · see citing works
Exploring the initial experience of hospitalisation to an acute psychiatric ward
Chevalier, A., Ntala, E., Fung, C., Priebe, S., & Bird, V. J. (2018) · PLoS ONE · doi:10.1371/journal.pone.0203457 · Cited by 41 · see citing works
Røssberg, J. I., Melle, I. S., Opjordsmoen, S., & Friis, S. (2006) · Nordic Journal of Psychiatry · doi:10.1080/08039480600583894 · Cited by 37 · see citing works
Fjell, A., Thorsen, G. R. B., Friis, S., Johannessen, J. O., Larsen, T. K., Lie, K., Lyse, H., Melle, I. S., Simonsen, E. H., Smeby, N. A., et al. (2007) · Psychiatric Services · doi:10.1176/ps.2007.58.2.171 · Cited by 35 · see citing works
Electronic questionnaires for measuring parent satisfaction and as a basis for quality improvement
Ammentorp, J., Rasmussen, A. M., Nørgaard, B., Kirketerp, E., & Kofoed, P. (2007) · International Journal for Quality in Health Care · doi:10.1093/intqhc/mzm001 · Cited by 32 · see citing works
From science to action: the Lancet Series on Global Mental Health
Patel, V., & Sartorius, N. (2008) · Current Opinion in Psychiatry · doi:10.1097/yco.0b013e3282f43c7f · Cited by 29 · see citing works
Sørgaard, K. W., Nivison, M. E., Hansen, V., & Øiesvold, T. (2008) · BMC Health Services Research · doi:10.1186/1472-6963-8-103 · Cited by 29 · see citing works
Patient satisfaction after acute admission for psychosis
Bø, B., Ottesen, Ø. H., Gjestad, R., Jørgensen, H. A., Kroken, R. A., Løberg, E.-M., & Johnsen, E. (2016) · Nordic Journal of Psychiatry · doi:10.3109/08039488.2015.1112831 · Cited by 29 · see citing works
Virgolesi, M., Pucciarelli, G., Colantoni, A. M., D'Andrea, F., Donato, B. D., Giorgi, F., Landi, L., Salustri, E., Turci, C., & Proietti, M. G. (2017) · Journal of Clinical Nursing · doi:10.1111/jocn.13776 · Cited by 29 · see citing works
Krupchanka, D., Khalifeh, H., Abdulmalik, J. O., Ardila-Gómez, S. E., Armiya’u, A. Y., Banjac, V., Baranov, A., Bezborodovs, N., Brečić, P., Čavajda, Z., et al. (2017) · Social Psychiatry and Psychiatric Epidemiology · doi:10.1007/s00127-017-1366-0 · Cited by 26 · see citing works
Johnsen, L., Øysæd, H., Børnes, K., Moe, T. J., & Haavik, J. (2007) · Nordic Journal of Psychiatry · doi:10.1080/08039480701352579 · Cited by 21 · see citing works
Difficult Patients in the Emergency Department
Moukaddam, N. J., Flores, A., MATORIN, A. A., Hayden, N., & Tucci, V. T. (2017) · Psychiatric Clinics of North America · doi:10.1016/j.psc.2017.05.005 · Cited by 21 · see citing works
In-patient treatment in functional and sectorised care: patient satisfaction and length of stay
Bird, V. J., Giacco, D., Nicaise, P., et al. (2018) · The British Journal of Psychiatry · doi:10.1192/bjp.2017.20 · Cited by 17 · see citing works
Longer term outcomes of voluntarily admitted service users with high levels of perceived coercion
O’Donoghue, B., Roche, E., Shannon, S., Creed, L., Lyne, J., Madigan, K., & Feeney, L. (2015) · Psychiatry Research · doi:10.1016/j.psychres.2015.07.013 · Cited by 15 · see citing works
[PIPEQ--a method for measurement of user satisfaction in mental health services].
Garratt, A., Danielsen, K., Bjertnæs, Ø. A., et al. (2006) · PubMed · Cited by 15 · see citing works
Riddle, M. C., Meeks, T., Alvarez, C. A., & Dubovsky, A. N. (2016) · Journal of Hospital Medicine · doi:10.1002/jhm.2643 · Cited by 14 · see citing works
Paludetto, M., Camuccio, C. A., Cutrone, F., Cocchio, S., & Baldo, V. (2015) · Archives of Psychiatric Nursing · doi:10.1016/j.apnu.2015.07.006 · Cited by 10 · see citing works
Stabell, L. A., Gjestad, R., Kroken, R. A., Løberg, E., Jørgensen, H. A., & Johnsen, E. (2019) · Nordic Journal of Psychiatry · doi:10.1080/08039488.2019.1636134 · Cited by 6 · see citing works
Coercion in mental healthcare: different perspectives, similar concerns and a united call for action
Molodynski, A. (2017) · BJPsych International · doi:10.1192/s2056474000001896 · Cited by 2 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
The benefits and harms of inpatient involuntary psychiatric treatment: a scoping review
Corderoy, A., Kisely, S., Zirnsak, T., & Ryan, C. J. (2025) · Psychiatry, Psychology and Law · doi:10.1080/13218719.2024.2346734 · Cited by 19 · see citing works
“As a result, perceptions of coercion were not necessarily related to objective legal status (12,33), with high degrees of perceived coercion found among those receiving voluntary care (11,13 – 15,”
- Authors
- Færden, A., Bølgen, B., Løvhaug, L., Thoresen, C., & Dieset, I.
- Affiliations
- Oslo University Hospital (NO)
- Diakonhjemmet Hospital (NO)
- South-Eastern, Norway Regional Health Authority, Norway
- Corresponding author
- Færden, Ann
- Venue
- Nordic Journal of Psychiatry
- Publisher
- Informa UK Limited
- Published
- 2020-05-19
- Volume
- 74
- Issue
- 8
- Pages
- 577-584
- ISSN
- 0029-1455 (ISSN-L)
- 0803-9488
- 1502-4725
- OpenAlex
- W3026724490
- Cited by
- 17
- References
- 60
- Citations by year
- 2026: 1 · 2025: 4 · 2024: 4 · 2023: 3 · 2022: 3 · 2021: 2
- FWCI
- 2.09
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- Nordic Journal of Psychiatry (publishedVersion, cc-by-nc-nd)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Social Sciences › Psychology › Clinical Psychology › Psychiatric care and mental health services
- Social Sciences › Psychology › Clinical Psychology › Healthcare Decision-Making and Restraints
- Keywords
- patient satisfaction, involuntary admission, voluntary admission, gender differences, length of hospital stay, personality disorders, quality of psychiatric care, user representatives
- MeSH terms
- Aftercare, Female, Hospitalization, Humans, Inpatients, Male, Patient Admission, Patient Discharge, Patient Satisfaction
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
