Cited by 1,063Empathy and Medical EducationPatient-Provider Communication in HealthcarePatient Satisfaction in Healthcare

The Effects of Physician Empathy on Patient Satisfaction and Compliance

Kim, Sung Soo, Kaplowitz, Stan, Johnston, Mark V.·2004·Evaluation & the Health Professions

Abstract

The present study attempted to develop new scales of patient-perceived, empathy-related constructs and to test a model of the relationships of physician empathy and related constructs to patient satisfaction and compliance. Five hundred fifty outpatients at a large university hospital in Korea were interviewed with the questionnaire. The data were analyzed using structural equation modeling. Patient-perceived physician empathy significantly influenced patient satisfaction and compliance via the mediating factors of information exchange, perceived expertise, inter-personal trust, and partnership. Improving physician empathic communication skills should increase patient satisfaction and compliance. Health providers who wish to improve patient satisfaction and compliance should first identify components of their empathic communication needing improvement and then try to refine their skills to better serve patients.

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Registry

Crossref · 10.1177/0163278704267037

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36 of 36 references verified0 citation errors · 0 not checkable

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  • Many studies have documented the positive effect of provider empathy on patients, which include increased patient satisfaction, adherence, self-efficacy, perceptions of control, less emotional distress, and better outcomes.

    “Many studies have documented the positive effect of provider empathy on patients, which include increased patient satisfaction, adherence, self-efficacy, perceptions of control, less emotional distress, and better outcomes.87–90”

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Authors
Kim, S. S., Kaplowitz, S., & Johnston, M. V.
Affiliations
  • Michigan State University (US)
  • Kessler Institute for Rehabilitation (US)
Venue
Evaluation & the Health Professions
Published
2004-09
Volume
27
Issue
3
Pages
237-251
ISSN
  • 0163-2787 (ISSN-L)
  • 1552-3918
OpenAlex
W1963641458
Cited by
1,063
References
37
Citations by year
2026: 30 · 2025: 95 · 2024: 85 · 2023: 61 · 2022: 118 · 2021: 76 · 2020: 90 · 2019: 74 · 2018: 51 · 2017: 54 · 2016: 54 · 2015: 40 · 2014: 51 · 2013: 38 · 2012: 34
FWCI
5.63
Type
journal article
Language
en
Open access
closed
Locations
  • Evaluation & the Health Professions (publishedVersion)
  • PubMed (publishedVersion)
Topics
  • Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
  • Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
  • Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Keywords
physician empathy, patient satisfaction, medication adherence, empathic communication, information sharing, perceived expertise, interpersonal trust, patient-provider partnership, scale development, outpatients
MeSH terms
Communication, Empathy, Humans, Korea, Patient Compliance, Physician-Patient Relations, Surveys and Questionnaires, Patient Satisfaction

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