The DOI matches its Crossref record; 19 of the 19 references it cites were found in a registry or an index.
Service Quality Attributes Affecting Customer Satisfaction for Bus Transit
Open accessAbstract
In this article a tool for measuring customer satisfaction in public transport is proposed. Specifically, a structural equation model is formulated to explore the impact of the relationship between global customer satisfaction and service quality attributes. The public transport service analyzed is the bus service habitually used by University of Calabria students to reach the campus from the urban area of Cosenza (southern Italy). To calibrate the model, some data collected in a survey addressed to a sample of students were used. The proposed model can be useful both to transport agencies and planners to analyze the correlation between service quality attributes and identify the more convenient attributes for improving the supplied service.
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Cites
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Washington, S., Karlaftis, M., Mannering, F., & Anastasopoulos, P. (2020) · Chapman & Hall/CRC eBooks · doi:10.1201/9780429244018 · Cited by 960
On structural equation modeling with data that are not missing completely at random
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“The proposed model can be useful both to transport agencies and planners to analyze the correlation between service quality attributes and identify the more convenient attributes for improving the supplied service.”
Background
Cited by
Perceived service quality in bus transit service: A structural equation approach
de Oña, J., de Oña, R., Eboli, L., & Mazzulla, G. (2013) · Transport Policy · doi:10.1016/j.tranpol.2013.07.001 · Cited by 477
Self-citationBenefits of real-time transit information and impacts of data accuracy on rider experience
Gooze, A., Watkins, K. E., & Borning, A. (2013) · Transportation Research Record: Journal of the Transportation Research Board · doi:10.3141/2351-11 · Cited by 78
An empirical study of commuters′ satisfactions with taxi service quality in Abeokuta, Nigeria
Olawole, M. O. (2021) · Transportation Research Interdisciplinary Perspectives · doi:10.1016/j.trip.2021.100434 · Cited by 11
Metadata
- Authors
- Eboli, L., & Mazzulla, G.
- Venue
- Journal of Public Transportation
- Published
- 2007-09
- Volume
- 10
- Issue
- 3
- Pages
- 21-34
- ISSN
- 1077-291X (ISSN-L)
- 2375-0901
- OpenAlex
- W2030062576
- Cited by
- 607
- References
- 19
- FWCI
- 15.65
- Type
- journal article
- Language
- en
- Open access
- bronze
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
