Examining the Factors that Impact Public Transport Commuting Satisfaction
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The first objective of this research was to examine the level of stress caused by commuting into Dublin city centre. The second objective was to determine the value placed on the comfort and reliability of public transport services. An on-line survey of workers who commute daily into Dublin city centre was conducted, which collected data on the respondents’ typical commute, commute-related stress, and socio-economic background. Commute satisfaction levels among public transport users were found to decrease for those who travel on crowded or unreliable services and those who have long wait-times. Stated preference scenarios relating to crowding and reliability were analysed using a multinomial logit model. The model showed that utility derived increases as crowding decreases and as reliability increases.
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Crowding seriously affects the quality of service and travel satisfaction or quality of experience perceived by public transport users.
“Recently, some researchers have argued that the quality of service (QoS) perceived by PT users, as well as their travel satisfaction/quality of experience (QoE), is seriously affected by crowding [15], [16], [17].”
From Sensing Technologies for Crowd Management, Adaptation, and Information Dissemination in Public Transportation Systems: A Review (2023) · cites this paper as [15]
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- Authors
- Cantwell, M., Caulfield, B., & O’Mahony, M.
- Affiliations
- Trinity College Dublin (IE)
- Corresponding author
- O’Mahony, Margaret
- Venue
- Journal of Public Transportation
- Published
- 2009-06
- Volume
- 12
- Issue
- 2
- Pages
- 1-21
- ISSN
- 1077-291X (ISSN-L)
- 2375-0901
- OpenAlex
- W1972498214
- Cited by
- 242
- References
- 82
- Citations by year
- 2026: 11 · 2025: 16 · 2024: 7 · 2023: 12 · 2022: 14 · 2021: 27 · 2020: 26 · 2019: 21 · 2018: 23 · 2017: 16 · 2016: 16 · 2015: 12 · 2014: 15 · 2013: 14 · 2012: 5
- FWCI
- 9.72
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Journal of Public Transportation (publishedVersion)
- Digital Commons - University of South Florida (University of South Florida) (submittedVersion)
- Topics
- Social Sciences › Transportation › Transportation Planning and Optimization
- Social Sciences › Transportation › Urban Transport and Accessibility
- Physical Sciences › Engineering › Automotive Engineering › Transportation and Mobility Innovations
- Keywords
- commuter satisfaction, crowding, service reliability, waiting time, stated preference, utility valuation, Dublin city centre, socioeconomic factors
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