Exploring the accessibility of banking and finance systems for blind users
Open accessAbstract
With the widespread use of and increasing reliance on Web-based banking and financial systems by many consumers and businesses today, it is important to ensure that banking and financial systems provide equitable and full access for individuals who are blind. There is currently little publicly available research on the topic of blind users and accessible Web-based banking and financial systems, apart from anecdotal commentary and experiences. Recognizing this lack of concrete data and the critical need to ensure equitable access to these systems, we began an exploratory study to investigate the accessibility issues within banking and financial systems. The results of our survey comprise the first formal, peer-reviewed research that documents the state of accessibility problems on banking and finance systems and provides insights and future research suggestions that could improve the user experience of these systems for individuals who are blind.
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BVI users often encounter challenges related to locating and accessing features/elements due to labeling issues (e.g., missing, improper, or inadequate labels) in mobile websites and applications.
“Specifically, BVI users often encounter challenges related to locating and accessing features/elements due to labeling issues (e.g., missing, improper, or inadequate labels) in mobile websites and applications [7,16,17,18,19,20,21,22].”
From Help-Seeking Situations Related to Visual Interactions on Mobile Platforms and Recommended Designs for Blind and Visually Impaired Users (2024) · cites this paper as [21]
Cited by
Sorted by citations
Documenting the accessibility of 100 US bank and finance websites
Wentz, B., Pham, D., Feaser, E., Smith, D., Smith, J., & Wilson, A. (2019) · Universal Access in the Information Society · doi:10.1007/s10209-018-0616-6 · Cited by 39 · see citing works
Self-citationThe making of accessible Android applications: an empirical study on the state of the practice
Di Gregorio, M., Di Nucci, D., Palomba, F., & Vitiello, G. (2022) · Empirical Software Engineering · doi:10.1007/s10664-022-10182-x · Cited by 25 · see citing works
“For a business, the fewer users can use their mobile application, the lower the translated revenue stream will be (Wentz et al. 2017).”
BackgroundAdvocacy as Access Work: How People with Visual Impairments Gain Access to Digital Banking in India
Kameswaran, V., Y, V., & Marathe, M. (2023) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3579596 · Cited by 18 · see citing works
Xie, I., Choi, W., Wang, S., Lee, H. S., Hong, B. H., Wang, N.-C., & Cudjoe, E. K. (2024) · Journal of Imaging · doi:10.3390/jimaging10080205 · Cited by 8 · see citing works
Alayed, A. (2025) · Universal Access in the Information Society · doi:10.1007/s10209-023-01082-y · Cited by 7 · see citing works
- Authors
- Wentz, B., Pham, D. (., & Tressler, K.
- Affiliations
- Shippensburg University (US)
- Venue
- First Monday
- Publisher
- University of Illinois Libraries
- Published
- 2017-02-12
- Volume
- 22
- Issue
- 3
- ISSN
- 1396-0458 (ISSN-L)
- 1396-0466
- OpenAlex
- W2592362910
- Cited by
- 26
- References
- 0
- Citations by year
- 2026: 1 · 2025: 3 · 2024: 4 · 2023: 8 · 2022: 4 · 2021: 1 · 2019: 3 · 2018: 2
- FWCI
- 6.38
- Type
- journal article
- Language
- en
- Open access
- diamond
- doi.org
- Locations
- First Monday (publishedVersion)
- Topics
- Social Sciences › Human Factors and Ergonomics › Digital Accessibility for Disabilities
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Health Sciences › Health Professions › Occupational Therapy › Assistive Technology in Communication and Mobility
- Keywords
- web accessibility, blind users, visually impaired users, internet banking, financial system, access barriers, user experience, assistive technology
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