Cited by 172Health Services Management and PolicyHealthcare Quality and ManagementHealthcare Systems and Technology

Reframing the challenges to integrated care: a complex-adaptive systems perspective

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Tsasis, Peter, Evans, Jenna M., Owen, Susan·2012·International Journal of Integrated Care

Abstract

INTRODUCTION: Despite over two decades of international experience and research on health systems integration, integrated care has not developed widely. We hypothesized that part of the problem may lie in how we conceptualize the integration process and the complex systems within which integrated care is enacted. This study aims to contribute to discourse regarding the relevance and utility of a complex-adaptive systems (CAS) perspective on integrated care. METHODS: In the Canadian province of Ontario, government mandated the development of fourteen Local Health Integration Networks in 2006. Against the backdrop of these efforts to integrate care, we collected focus group data from a diverse sample of healthcare professionals in the Greater Toronto Area using convenience and snowball sampling. A semi-structured interview guide was used to elicit participant views and experiences of health systems integration. We use a CAS framework to describe and analyze the data, and to assess the theoretical fit of a CAS perspective with the dominant themes in participant responses. RESULTS: Our findings indicate that integration is challenged by system complexity, weak ties and poor alignment among professionals and organizations, a lack of funding incentives to support collaborative work, and a bureaucratic environment based on a command and control approach to management. Using a CAS framework, we identified several characteristics of CAS in our data, including diverse, interdependent and semi-autonomous actors; embedded co-evolutionary systems; emergent behaviours and non-linearity; and self-organizing capacity. DISCUSSION AND CONCLUSION: One possible explanation for the lack of systems change towards integration is that we have failed to treat the healthcare system as complex-adaptive. The data suggest that future integration initiatives must be anchored in a CAS perspective, and focus on building the system's capacity to self-organize. We conclude that integrating care requires policies and management practices that promote system awareness, relationship-building and information-sharing, and that recognize change as an evolving learning process rather than a series of programmatic steps.

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Crossref · 10.5334/ijic.843

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  • Common barriers such as absence of healthcare policies and supporting strategies, inadequate interdisciplinary training and workload increase seem to depend on both contextual and individual factors rather than discipline itself.

    “Common barriers such as the absence of healthcare policies and supporting strategies, inadequate interdisciplinary training and workload increase seem to depend on both contextual and individual factors rather than the discipline itself.”

    From Barriers and facilitators in the integration of oral health into primary care: a scoping review (2017) · cites this paper as [79]

    The Results (Diverse, interdependent and semi-autonomous actors) link barriers to limited understanding, lack of time and resources, and environmental factors; the Results (Self-organizing capacity and simple rules) also describe policy and funding barriers. The paper does not identify inadequate interdisciplinary training or increased workload as the stated barriers, nor does it conclude that barriers depend on context and individuals rather than professional discipline. (LLM, conf=0.86)

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  • The results of the present scoping review are in line with publications on the challenges faced in implementation of integrated care.

    “The results of the present scoping review are in line with publications on the challenges faced in the implementation of integrated care.”

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Research works printed but not linked: 1

  1. [42]Tan J Wen H Awad N Health care and service delivery systems as complex adaptive systems Communications of the ACM 2005 48 5 36 44

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Authors
Tsasis, P., Evans, J. M., & Owen, S.
Affiliations
  • York University (CA)
  • University of Toronto (CA)
Venue
International Journal of Integrated Care
Published
2012-09-18
Volume
12
Issue
5
Pages
e190-e190
ISSN
1568-4156 (ISSN-L)
OpenAlex
W1619559784
Cited by
172
References
59
Citations by year
2026: 7 · 2025: 15 · 2024: 13 · 2023: 16 · 2022: 21 · 2021: 17 · 2020: 15 · 2019: 8 · 2018: 14 · 2017: 15 · 2016: 13 · 2015: 7 · 2014: 8 · 2013: 3
FWCI
10.24
Type
journal article
Language
en
Open access
Locations
  • International Journal of Integrated Care (publishedVersion, cc-by)
  • Europe PMC (PubMed Central) (publishedVersion, cc-by)
  • PubMed Central (publishedVersion, cc-by)
  • PubMed (publishedVersion)
  • International Journal of Integrated Care (IJIC) (acceptedVersion, cc-by)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
  • Utrecht University Repository (Utrecht University) (submittedVersion, cc-by)
Topics
  • Health Sciences › Health Professions › General Health Professions › Health Services Management and Policy
  • Health Sciences › Health Professions › Health Information Management › Healthcare Quality and Management
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Healthcare Systems and Technology
Keywords
integrated care, health systems integration, complex adaptive systems, Local Health Integration Networks, Ontario, healthcare professionals' perspectives, self-organization, bureaucratic management, weak ties, system complexity, emergent behavior, health policy

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