Cited by 722Organizational Change and LeadershipJob Satisfaction and Organizational BehaviorOrganizational Management and Change

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Understanding and managing cynicism about organizational change

Reichers, Arnon E., Wanous, John P., Austin, James T.·1997·Academy of Management Perspectives

DOI 10.5465/ame.1997.9707100659

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Abstract

Executive Overview Change is all about us, but many of its targets remain cynical about its impact and importance. Cynicism about organizational change often combines pessimism about the likelihood of successful change with blame of those responsible for change as incompetent, lazy, or both. Data from a new empirical study, and from previously published research, suggest numerous factors that contribute to the development of such cynicism. These include a history of change programs that are not consistently successful, a lack of adequate information about change, and a predisposition to cynicism. Results also suggest that cynicism about changes has negative consequences for the commitment, satisfaction and motivation of employees.

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“Cynicism may also build as consequence of repeated negative experiences of change over turbulent periods, serving to lower satisfaction and commitment (Reichers et al., 1997).”
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“This perception is broad in its application—it can be specific to one element, or applied to all aspects, of the organisation—and is “learned belief” as a result of experience (Andersson, 1996; Andersson & DOI: 10.4236/psych.2022.1310096 1520 Psychology Bateman, 1997; Reichers et al., 1997).”
BackgroundInfluential
Readiness to Change and Change Recipients’ Reactions. An Investigation of the Beneficial Effects of Change Cynicism
Ferrari, F. (2023) · Journal of Change Management · doi:10.1080/14697017.2023.2281921 · Cited by 6
“In addition to RTC, Change Cynicism (CC) – i.e. a ‘ pessimistic viewpoint about change e ﬀ orts being successful because those responsible for making change are blamed for lacking motivation, being incompetent, or both ’ (Wanous et al., 2000, p. 133) is also being studied by a growing number of researchers (Andersson…”
Background

Authors: Reichers, A. E., Wanous, J. P., & Austin, J. T.
Venue: Academy of Management Perspectives
Publisher: Academy of Management
Published: 1997-02
Volume: 11
Issue: 1
Pages: 48-59
ISSN: 1558-9080 (ISSN-L)
1943-4529
DOI: 10.5465/ame.1997.9707100659
OpenAlex: W2118683451
Cited by: 722
References: 0
Citations by year: 2026: 19 · 2025: 16 · 2024: 23 · 2023: 31 · 2022: 38 · 2021: 39 · 2020: 29 · 2019: 36 · 2018: 40 · 2017: 35 · 2016: 41 · 2015: 33 · 2014: 43 · 2013: 36 · 2012: 30
FWCI: 15.68
Type: journal article
Language: en
Open access: closed
Locations: Academy of Management Perspectives (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Change and Leadership
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Management and Change
Keywords: cynicism, organizational change, change management, employee commitment, job satisfaction, employee motivation, change failure

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Understanding and managing cynicism about organizational change

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