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Cited by 697Knowledge Management and SharingTeam Dynamics and PerformanceInnovation and Knowledge Management

The DOI matches its Crossref record; 28 of the 28 references it cites were found in a registry or an index.

Nurturing interpersonal trust in knowledge-sharing networks

Abrams, Lisa C., Cross, Rob, Lesser, Eric, Levin, Daniel Z.·2003·Academy of Management Perspectives
DOI 10.5465/ame.2003.11851845
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Abstract

Executive Overview In many organizations, informal networks are the primary means by which employees find information, solve complex problems, and learn how to do their work. Two forms of interpersonal trust—trust in a person's competence and in a person's benevolence—enable effective knowledge creation and sharing in these networks. Yet, though conceptually appealing, trust is an elusive concept that is often difficult for managers to influence. We conducted interviews in 20 organizations to identify ways in which interpersonal trust in a knowledge-sharing context develops. Based on this work, we summarize behaviors (e.g., discretion, consistency, collaboration) and practices (e.g., building shared vision, ensuring transparency in decision-making, holding people accountable for trust) for managers interested in promoting trust (and thereby knowledge creation and sharing) within their own organizations.

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Metadata

Authors
Abrams, L. C., Cross, R., Lesser, E., & Levin, D. Z.
ORCID
Levin, Daniel Z.
Venue
Academy of Management Perspectives
Publisher
Academy of Management
Published
2003-11
Volume
17
Issue
4
Pages
64-77
ISSN
  • 1558-9080 (ISSN-L)
  • 1943-4529
DOI
10.5465/ame.2003.11851845
OpenAlex
W2140409087
Cited by
697
References
28
Citations by year
2026: 20 · 2025: 20 · 2024: 25 · 2023: 21 · 2022: 19 · 2021: 31 · 2020: 45 · 2019: 33 · 2018: 33 · 2017: 41 · 2016: 31 · 2015: 62 · 2014: 49 · 2013: 40 · 2012: 40
FWCI
64.57
Type
journal article
Language
en
Open access
closed
Locations
Academy of Management Perspectives (publishedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
  • Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
Keywords
interpersonal trust, knowledge sharing networks, informal networks, competence trust, knowledge production, trust building, organizational management practices, transparency in decision-making, shared vision, accountability, collaboration, discretion, consistency

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