Cited by 697Knowledge Management and SharingTeam Dynamics and PerformanceInnovation and Knowledge Management

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Nurturing interpersonal trust in knowledge-sharing networks

Abrams, Lisa C., Cross, Rob, Lesser, Eric, Levin, Daniel Z.·2003·Academy of Management Perspectives

DOI 10.5465/ame.2003.11851845

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Abstract

Executive Overview In many organizations, informal networks are the primary means by which employees find information, solve complex problems, and learn how to do their work. Two forms of interpersonal trust—trust in a person's competence and in a person's benevolence—enable effective knowledge creation and sharing in these networks. Yet, though conceptually appealing, trust is an elusive concept that is often difficult for managers to influence. We conducted interviews in 20 organizations to identify ways in which interpersonal trust in a knowledge-sharing context develops. Based on this work, we summarize behaviors (e.g., discretion, consistency, collaboration) and practices (e.g., building shared vision, ensuring transparency in decision-making, holding people accountable for trust) for managers interested in promoting trust (and thereby knowledge creation and sharing) within their own organizations.

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Authors: Abrams, L. C., Cross, R., Lesser, E., & Levin, D. Z.
ORCID: Levin, Daniel Z.
Venue: Academy of Management Perspectives
Publisher: Academy of Management
Published: 2003-11
Volume: 17
Issue: 4
Pages: 64-77
ISSN: 1558-9080 (ISSN-L)
1943-4529
DOI: 10.5465/ame.2003.11851845
OpenAlex: W2140409087
Cited by: 697
References: 28
Citations by year: 2026: 20 · 2025: 20 · 2024: 25 · 2023: 21 · 2022: 19 · 2021: 31 · 2020: 45 · 2019: 33 · 2018: 33 · 2017: 41 · 2016: 31 · 2015: 62 · 2014: 49 · 2013: 40 · 2012: 40
FWCI: 64.57
Type: journal article
Language: en
Open access: closed
Locations: Academy of Management Perspectives (publishedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
Keywords: interpersonal trust, knowledge sharing networks, informal networks, competence trust, knowledge production, trust building, organizational management practices, transparency in decision-making, shared vision, accountability, collaboration, discretion, consistency

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Nurturing interpersonal trust in knowledge-sharing networks

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