The DOI matches its Crossref record; 28 of the 28 references it cites were found in a registry or an index.
Nurturing interpersonal trust in knowledge-sharing networks
Abstract
Executive Overview In many organizations, informal networks are the primary means by which employees find information, solve complex problems, and learn how to do their work. Two forms of interpersonal trust—trust in a person's competence and in a person's benevolence—enable effective knowledge creation and sharing in these networks. Yet, though conceptually appealing, trust is an elusive concept that is often difficult for managers to influence. We conducted interviews in 20 organizations to identify ways in which interpersonal trust in a knowledge-sharing context develops. Based on this work, we summarize behaviors (e.g., discretion, consistency, collaboration) and practices (e.g., building shared vision, ensuring transparency in decision-making, holding people accountable for trust) for managers interested in promoting trust (and thereby knowledge creation and sharing) within their own organizations.
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Trust acts as a facilitator and promotes interpersonal relationships prompting people to seek and give help leading to a more collaborative culture (Russ et al., 1998;Abrams et al., 2003;Middel, Boer & Fisscher, 2006).”
From Antecedents of Team Creativity: An Examination of Team Emotional Intelligence, Team Trust and Collaborative Culture (2010) · cites this paper as Abrams et al., 2003
In the citing paper
“In a trusting environment, individuals are more willing to take a risk by sharing information and co-operating with their team members (Mayer, Davis & Schoorman, 1995) thereby creating a sense of collaboration (Russ et al., 1998;Abrams et al., 2003;Hattori & Lapidus, 2004).”
From Antecedents of Team Creativity: An Examination of Team Emotional Intelligence, Team Trust and Collaborative Culture (2010) · cites this paper as Abrams et al., 2003
Citations
Cites
Granovetter, M. S. (1973) · American Journal of Sociology · doi:10.1086/225469 · Cited by 40,491
Social Capital in the Creation of Human Capital
Coleman, J. S. (2000) · Elsevier eBooks · doi:10.1016/b978-0-7506-7222-1.50005-2 · Cited by 21,751
The psychology of interpersonal relations
Heider, F. (1958) · American Sociological Review · doi:10.2307/2089062 · Cited by 17,189
Exchange and Power in Social Life.
Bierstedt, R., & Blau, P. M. (1965) · American Sociological Review · doi:10.2307/2091154 · Cited by 13,625
Working knowledge: how organizations manage what they know
(1998) · Choice Reviews Online · doi:10.5860/choice.35-5167 · Cited by 10,800
Brown, J. S., & Duguid, P. (1991) · Organization Science · doi:10.1287/orsc.2.1.40 · Cited by 8,742
SOCIAL CAPITAL AND VALUE CREATION: THE ROLE OF INTRAFIRM NETWORKS.
Tsai, W., & Ghoshal, S. (1998) · Academy of Management Journal · doi:10.2307/257085 · Cited by 6,035
Whitener, E. M., Brodt, S. E., Korsgaard, M. A., & Werner, J. M. (1998) · The Academy of Management Review · doi:10.5465/amr.1998.926624 · Cited by 4,971
Tosi, H. L. (1991) · Academy of Management Review · doi:10.5465/amr.1991.4278976 · Cited by 4,147
Communities of Practice: The Organizational Frontier
Wenger, É., & Snyder, W. M. (2006) · Knowledge management and organizational learning · doi:10.1093/oso/9780199291793.003.0017 · Cited by 3,337
Flagged first, then by citations
Cited by
Sorted by citations
Items 501–600 of 694
Trust and Management Accountants
Mühl, J. K. (2014) · Contributions to management science · doi:10.1007/978-3-319-04069-1_2 · Cited by 1
Communication Barriers and Social Capital
Katsanika, E., & Gotzamani, K. D. (2020) · Advances in knowledge acquisition, transfer, and management book series/Advances in knowledge acquisition, transfer and management book series · doi:10.4018/978-1-7998-1940-0.ch004 · Cited by 1
Liu, Y. (2024) · International Journal of Global Economics and Management · doi:10.62051/ijgem.v3n3.21 · Cited by 1
Haist, J., Renshaw, P. S. J., & Robinson, J. L. (2025) · Journal of Global Mobility The Home of Expatriate Management Research · doi:10.1108/jgm-08-2024-0084 · Cited by 2
Mumtaz, A. H., Huang, Z., Zhang, L., Wang, J., & Zanabazar, G. (2025) · Journal of Psychology in Africa · doi:10.32604/jpa.2025.067169 · Cited by 2
Wang, X., Feng, Y., & Pi, N. (2025) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2025.2549071 · Cited by 2
Knowledge contribution on enterprise social media and employee well-being
Charki, M. H., Boukef, N., Benitez, J., You, S., Mehra, A., & Robert, L. (2026) · Information & Management · doi:10.1016/j.im.2026.104302 · Cited by 2
Is Social Presence in Banking Chatbots Relevant? A Multidimensional Multi-analytic Approach
Iqbal, U. P., Jose, S. M., Abbas, S., Tahir, M., & Daniel, T. M. (2026) · Global Business Review · doi:10.1177/09721509251410702 · Cited by 1
The moderating role of trust on the relation between a leader’s calling and an employee’s calling
Gerdel, S., Vercillo, M., Duffy, R. D., & Vianello, M. (2026) · Career Development International · doi:10.1108/cdi-06-2025-0318 · Cited by 1
Organizational Attributes and Knowledge Sharing Behavior: An Application of Social Exchange Theory
Mamun, A. M. A., & Hosain, M. S. (2026) · Knowledge and Process Management · doi:10.1002/kpm.70099 · Cited by 1
Amari, A., Doghri, S. B. S., & Taghipour, A. (2026) · International journal of organizational analysis · doi:10.1108/ijoa-08-2025-5902 · Cited by 1
Factors for Enabling Knowledge Sharing Among Participants in a Cooperative Education Program
Phoewhawm, R., & Janchai, W. (2015) · doi:10.14456/ajmi.2015.4 · Cited by 1
Power and Trust in the Virtual Workplace
Hanson, A. R. M., Engel, E. P., & Gobes-Ryan, S. (2010) · IGI Global eBooks · doi:10.4018/978-1-61520-979-8.ch014 · Cited by 1
Allen, G. (2013) · Digital Commons - George Fox University (George Fox University) · Cited by 1
Study of the Port's Concept System Based on Knowledge Ontology
Wang, H., Chen, Y., & Ce, F. (2007) · doi:10.1109/icmse.2007.4421836 · Cited by 1
Factors influencing on knowledge-sharing behaviour in organisations
Jahanyan, S., & Moshabbaki, A. (2011) · International Journal of Internet and Enterprise Management · doi:10.1504/ijiem.2011.044204 · Cited by 1
Wang, Y., & Zhu, Y. (2009) · International Conference on Management and Service Science (MASS) · doi:10.1109/icmss.2009.5305178 · Cited by 1
Tianjiao, C., Cheng, Z., & Huang, L. (2006) · Journal of the Association for Information Systems · Cited by 1
Quantitative Study of Affection Generated by Knowledge Exchange in Team
Dang, Y., Li, Y., & Wu, J. (2013) · Journal of Information & Knowledge Management · doi:10.1142/s0219649213500366 · Cited by 1
Trust and its Relationships with Knowledge Sharing and Virtual Team Effectiveness
Pangil, F. B., & Chan, J. M. (2012) · Universiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia) · Cited by 1
THE KEY ANTECEDENTS OF SHARED VISION: A CASE STUDY ON AN INDUSTRIAL ESTATE DEVELOPER IN THAILAND
Smutkupt, S. (2015) · Cited by 1
Creating interpersonal trust in networks: The role of management education
Gausdal, A. H. (2007) · Cited by 1
Das Zusammenspiel von Mensch, Kultur und Technologie für ein erfolgreiches Wissensmanagement
Thom, N., & Sollberger, B. A. (2008) · Gabler eBooks · doi:10.1007/978-3-8349-9855-2_17 · Cited by 1
Innovation via Human Computation
Purvis, L., & Hardas, M. S. (2013) · Springer eBooks · doi:10.1007/978-1-4614-8806-4_20 · Cited by 1
Facilitating Knowledge Sharing
Petrofsky, J. (2017) · Purdue University Indianapolis (Indiana University) · Cited by 1
Knowledge sharing and trust in the private health care sector
Radisi, A. (2015) · Cited by 1
The role of activity objects in crowdsourced digital innovation
Liu, J. J. (2018) · IADIS INTERNATIONAL JOURNAL ON COMPUTER SCIENCE AND INFORMATION SYSTEMS · doi:10.33965/ijcsis_2018130109 · Cited by 1
Trust in Distributed Operations
Cianciolo, A. T., Evans, K. M., DeCostanza, A. H., & Pierce, L. G. (2018) · CRC Press eBooks · doi:10.1201/9781315549637-6 · Cited by 1
Social capital, knowledge sharing, and performance
Fongtanakit, K. (2013) · Cited by 1
Albogami, H. M. Z., & Alsareehi, M. D. (2019) · Indian Journal of Science and Technology · doi:10.17485/ijst/2019/v12i18/144581 · Cited by 1
Alves, L., & Daniel, A. D. (2021) · Lecture notes in mechanical engineering · doi:10.1007/978-3-030-78170-5_38 · Cited by 1
Knowledge Sharing in a Digital, Remote, and Disrupted World
Tessier, D. (2021) · Advances in knowledge acquisition, transfer, and management book series/Advances in knowledge acquisition, transfer and management book series · doi:10.4018/978-1-7998-7422-5.ch002 · Cited by 1
Sachidanandan, G., & Sud, A. (2023) · Journal of Continuing Education in the Health Professions · doi:10.1097/ceh.0000000000000527 · Cited by 1
Sutirna, S., & Musa, S. (2023) · Bulletin of Counseling and Psychotherapy · doi:10.51214/00202305611000 · Cited by 1
CULTURAL CONFLICTS AND KNOWLEDGE SHARING: AN EXPLORATORY ANALYSIS OF SINO-AUSTRIAN PROJECTS
Limaj, E., & Bernroider, E. W. N. (2014) · Journal of the Association for Information Systems · Cited by 1
Kasper, H., & Muehlbacher, J. (2006) · Cited by 1
A Unique Governance Learning Experience
Baptista, T. (2016) · Canadian Journal of Higher Education · doi:10.47678/cjhe.v46i3.188016 · Cited by 1
Organizational Learning as a Social Process
You, J., Kim, J., & Miller, S. M. (2017) · Advances in human resources management and organizational development book series · doi:10.4018/978-1-5225-2568-4.ch006 · Cited by 1
Alwi, P., & Tahili, M. H. (2017) · doi:10.2991/icas-17.2017.3 · Cited by 1
A Study on the Moderating Effect that Value Congruence Influences Organizational Performance
Joon-Pyo, L. E. E. (2020) · Journal of Industrial Distribution & Business · doi:10.13106/jidb.2020.vol11.no3.51 · Cited by 1
Collaboration in Research and Innovation Networks
Hjertvikrem, N. (2020) · Cited by 1
Investigating the Challenges Faced by Pakistani EFL Teachers: A Literature Review
Younas, M. S. (2022) · PAKISTAN LANGUAGES AND HUMANITIES REVIEW · doi:10.47205/plhr.2022(6-ii)74 · Cited by 2
Steenhuisen, M. J. (2012) · Boloka Institutional Repository (North-west University) · Cited by 1
Renukappa, S., & Egbu, C. (2005) · University of Salford Institutional Repository (University of Salford) · Cited by 1
Smatt, C. T. (2009) · Cited by 1
Trust in the Evaluator-Client Relationship.
Mayer, A. M. (2008) · University of Minnesota Digital Conservancy (University of Minnesota) · Cited by 1
DELAD TILLIT: STUDIER AV PERSONALINHYRNING
Svensson, S. (2015) · KTH Publication Database DiVA (KTH Royal Institute of Technology) · Cited by 1
Powell, J. H., & Swart, J. (2010) · European J of International Management · doi:10.1504/ejim.2010.035592 · Cited by 1
On Principles of Complex Systems Engineering‐Complex Systems Made Simple
White, B. E. (2013) · INCOSE International Symposium · doi:10.1002/j.2334-5837.2013.tb03124.x · Cited by 1
Novak, D., & Bocârnea, M. C. (2009) · IGI Global eBooks · doi:10.4018/978-1-60566-014-1.ch114 · Cited by 1
The influence of task and time on information behaviour in organisations
Aydın, A. M. (2015) · White Rose eTheses Online (University of Leeds, The University of Sheffield, University of York) · Cited by 1
Instructional Coaches and the Development of Relational Trust
Schulze, K. A. (2016) · TigerPrints (Clemson University) · Cited by 1
A formal approach to modelling knowledge transfer processes
Tong, J., Shaikh, S. A., & James, A. E. (2010) · Coventry University Open Collections (Coventry university) · Cited by 1
McMahon, C. (2014) · TRAP@NCI (National College of Ireland) · Cited by 1
Etemadi, R. (2019) · Queensland University of Technology · doi:10.5204/thesis.eprints.127290 · Cited by 1
The Effect of Relative Performance Information on Knowledge Sharing among EmployeesPreprint
Schnieder, C., Sommer, F., & Wöhrmann, A. (2018) · SSRN Electronic Journal · doi:10.2139/ssrn.3275320 · Cited by 1
The Motivational Foundations of Knowledge Sharing
Reinholt, M. (2009) · Econstor (Econstor) · Cited by 1
Sandrock, J. N. (2007) · UpSpace Institutional Repository (University of Pretoria) · Cited by 1
Reissner, T. A. (2024) · doi:10.26481/dis.20240415tr · Cited by 1
Epistemic trust in online higher education : a mixed method phenomenological research study
Rapple, L. (2019) · Scholars Archive - University at Albany (University at Albany, State University of New York) · doi:10.54014/r2pr-wwpf · Cited by 1
Khan, R. H. (2014) · E-LIS Repository (University of Naples Federico II) · Cited by 1
Hamid, Z. B. A. (2012) · Repository@Hull (Worktribe) (University of Hull) · Cited by 1
PAIR PROGRAMMING: EFFECTS OF TRUST ON SOFTWARE QUALITY
Mangalaraj, G., & Bhadauria, V. S. (2007) · Journal of the Association for Information Systems
Active Participation In Business-To-Business Online Communities: A Conceptual Framework
Gharib, R. K., Philpott, E., & Duan, Y. (2014) · Journal of the Association for Information Systems
Collaborative Tenure, Audit Committee Chair Changes, and Earnings Management
Abarca, C., & Milan, N. (2013)
Moderating effects of customer co-creation and new product performance in the travel industry
Tseng, F.-M., & Li, Y.-T. (2014) · Portland International Conference on Management of Engineering and Technology (PICMET)
Perceived competence and credit access of SMEs: can trust change the rules of the game?
Moro, A., & Fink, M. (2010) · Open Research Online - ORO (The Open University)
The Role of the Uncertainty of the Performance of Knowledge in Knowledge ManagementPreprint
Kim, J.-C., Lee, B., & Menon, N. M. (2008) · SSRN Electronic Journal · doi:10.2139/ssrn.1318138
Bushfield, S. (2012) · Enlighten: Theses (The University of Glasgow)
Knowledge Management and the Positive Impact of a Collectivist Culture
Moss, G. A., Kubacki, K., Hersh, M. A., & Gunn, R. (2010) · Palgrave Macmillan UK eBooks · doi:10.1057/9780230273887_4
Hidden motives: Knowledge-sharing problems in supply chain collaboration
Hsiao, R., Ou, S.-H., & Wu, J.-Y. (2010) · IEEE International Conference on Management of Innovation and Technology (ICMIT) · doi:10.1109/icmit.2010.5492868
The Affects of Behaviour Control Mechanisms On Trust in Virtual Teams
Owen, L. (2007) · ARAN (University of Galway Research Repository) (Ollscoil na Gaillimhe – University of Galway) · doi:10.13025/23213
Donaire, S. R., García-Almiñana, D., & Barodzich, I. (2011)
Kopecka, J. A., Santema, S. C., & Hultink, H. J. (2011) · Research Repository (Delft University of Technology)
Does Timing of R&D Collaborations Explain the Heterogeneity of Their Outcomes?
Du, J., Leten, B., & Vanhaverbeke, W. P. M. (2013) · Academy of Management Proceedings · doi:10.5465/ambpp.2013.17317abstract
Facilitating Knowledge Sharing in Chalco: The Role of Communities of Practice
Chen, P. (2010) · Northumbria Research Link (Northumbria University)
Cultural Background of Intergenerational and Knowledge Management
Andrea, B., Machová, R., & Zsuzsanna, T. (2012) · International Journal of Scientific Research · doi:10.15373/22778179/sep2013/77
Martínez-Corts, I., Boz, M., Medina, F. J., Benítez, M. C., & Munduate, L. (2011)
Tamaddon, S., Ahmad, A., & Bosua, R. (2015) · International Journal of Cyber Warfare and Terrorism · doi:10.4018/ijcwt.2015040101
Lambraki, I. A. (2013) · UWSpace (University of Waterloo)
Videndeling og den personlige dimension
Christensen, P. H. (2007) · Ledelse & erhvervsøkonomi
Readiness for Change in Knowledge Sharing Initiatives: Grounded in Micro-FoundationsPreprint
Samara, K. (2015) · SSRN Electronic Journal · doi:10.2139/ssrn.2676677
IMPLEMENTING MARKETING STRATEGIES THROUGH BUSINESS
Bauer, C. (2012)
Spaces for togetherness: Jason Mraz and RKOPers in concert and online
Morris, H. B. (2012) · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)
Langenberg, T. (2015) · Lancaster EPrints (Lancaster University)
Zboralski, K., & Gemünden, H. G. (2004) · International Conference on Knowledge Management (ICKM) · doi:10.1142/9789812702081_0012
Felicidade e Redes nas Empresas: Aplicação no Norte de Portugal e Galiza (Espanha)
Alves, L., Rodrigues, H. M. D. S. S., Gómez, I. N., & Matos, F. (2016) · International Journal of Knowledge Engineering and Management · doi:10.47916/ijkem-vol5n11-2016-2
Peng, S. (2015) · doi:10.7282/t361125r
The Roles of Personality in the Context of Knowledge Sharing: A
Manaf, H. B. A., & Marzuki, N. A. (2014)
Rad, P. A., Edzen, S., & Samuelsson, S. (2012) · International Conference on Web Information Systems and Technologies · doi:10.5220/0003903005310539
Hänninen, S. J., Stenholm, P., Vapola, T. J., & Kauranen, I. (2009) · IGI Global eBooks · doi:10.4018/978-1-59904-976-2.ch007
Metadata
- Authors
- Abrams, L. C., Cross, R., Lesser, E., & Levin, D. Z.
- ORCID
- Levin, Daniel Z.
- Venue
- Academy of Management Perspectives
- Publisher
- Academy of Management
- Published
- 2003-11
- Volume
- 17
- Issue
- 4
- Pages
- 64-77
- ISSN
- 1558-9080 (ISSN-L)
- 1943-4529
- OpenAlex
- W2140409087
- Cited by
- 697
- References
- 28
- Citations by year
- 2026: 20 · 2025: 20 · 2024: 25 · 2023: 21 · 2022: 19 · 2021: 31 · 2020: 45 · 2019: 33 · 2018: 33 · 2017: 41 · 2016: 31 · 2015: 62 · 2014: 49 · 2013: 40 · 2012: 40
- FWCI
- 64.57
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Academy of Management Perspectives (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
- Keywords
- interpersonal trust, knowledge sharing networks, informal networks, competence trust, knowledge production, trust building, organizational management practices, transparency in decision-making, shared vision, accountability, collaboration, discretion, consistency
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review