The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
WHAT IS A PROFESSIONAL SERVICE FIRM? TOWARD A THEORY AND TAXONOMY OF KNOWLEDGE-INTENSIVE FIRMS.
Abstract
I develop a theory of the distinctive characteristics of professional service firms and their organizational implications. I identify three distinctive characteristics—knowledge intensity, low capital intensity, and a professionalized workforce—with which I propose a taxonomy of four types of knowledge-intensive firms whose varying degrees of professional service intensity generate different organizational outcomes. The analysis highlights the danger of conflating the implications of professionalization with those of knowledge intensity and calls for comparative research across a wider range of professional services.
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Cites
The System of Professions: An Essay on the Division of Expert Labor
Abbott, A. (1988) · doi:10.7208/chicago/9780226189666.001.0001 · Cited by 7,733
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Service innovation in the digital age: Key contributions and future directions
Barrett, M., Davidson, E., Prabhu, J., & Vargo, S. L. (2015) · MIS Quarterly · doi:10.25300/misq/2015/39:1.03 · Cited by 956
Leadership, creativity and innovation: a meta-analytic review
Lee, A., Legood, A., Hughes, D., Tian, A. W., Newman, A., & Knight, C. (2020) · European Journal of Work and Organizational Psychology · doi:10.1080/1359432x.2019.1661837 · Cited by 425
The Interplay between Intuition and Rationality in Strategic Decision Making: A Paradox Perspective
Calabretta, G., Gemser, G., & Wijnberg, N. M. (2017) · Organization Studies · doi:10.1177/0170840616655483 · Cited by 324
How Professionals Adapt to Artificial Intelligence: The Role of Intertwined Boundary Work
Faulconbridge, J., Sarwar, A., & Spring, M. (2025) · Journal of Management Studies · doi:10.1111/joms.12936 · Cited by 118
Metadata
- Authors
- VON NORDENFLYCHT, A.
- Venue
- Academy of Management Review
- Publisher
- Academy of Management
- Published
- 2010-01-01
- Volume
- 35
- Issue
- 1
- Pages
- 155-174
- ISSN
- 0363-7425 (ISSN-L)
- OpenAlex
- W2097302984
- Cited by
- 1,077
- References
- 1
- FWCI
- 125.96
- Type
- journal article
- Language
- en
- Open access
- closed
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