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Cited by 3Usability and User Interface DesignICT in Developing CommunitiesInnovative Human-Technology Interaction

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Human-Computer User Interface Design for Semiliterate and Illiterate Users

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Sarah Chaudhry, AbdulHafeez Muhammad, Asghar Ali Shah, Fakhra Batoo·2021·Lahore Garrison University Research Journal of Computer Science and Information Technology
DOI 10.54692/lgurjcsit.2021.0504254
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Abstract

Information and Communication Technology (ICT) has revolutionized the lives of the people. The technology is embedded in daily life of literate or semiliterate/illiterate users. However, the user interface (UI) requirements for semiliterate/illiterate users are different from that of an educated person. The researchers of Human Computer Interaction for Development (HCI4D) face challenges to improve the usability of a UI for the semiliterate users. Therefore, a Systematic Literature Review (SLR) is conducted to provide a set of design factors and guidelines for UI development of semiliterate users. The study is based on extensive research gathered from literature to understand the user-centered design (UCD) approach, enhancing user experience (UX) for semiliterate users. This study analyses fifty two research articles that are published during 2010-2020. The findings shed light on the systematization of UI design guidelines for semiliterate/illiterate users. These guidelines can help in taking advantage of ICT during the COVID-19 pandemic. The analysis shows that seventeen main design factors are indispensable for designing UI of semiliterate users. The most suggested design factors include localization and graphics, which should be incorporated in UI for the target population. Moreover, the lag in the design factors as personalization and consistency open a road for future research.

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Cited by

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Metadata

Authors
Chaudhry, S., Muhammad, A., Shah, A. A., & Batoo, F.
Affiliations
Bahria University (PK)
ORCID
Venue
Lahore Garrison University Research Journal of Computer Science and Information Technology
Publisher
Lahore Garrison University
Published
2021-12-27
Volume
5
Issue
4
Pages
62-77
ISSN
  • 2519-7991 (ISSN-L)
  • 2521-0122
DOI
10.54692/lgurjcsit.2021.0504254
OpenAlex
W4225782919
Cited by
3
References
2
Citations by year
2026: 1 · 2025: 1 · 2022: 1
FWCI
0.14
Type
journal article
Language
en
Open access
Locations
Lahore Garrison University Research Journal of Computer Science and Information Technology (publishedVersion)
Topics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Physical Sciences › Computer Science › Information Systems › ICT in Developing Communities
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Keywords
user interface design, illiterate users, design guidelines, user-centered design, user experience, localization, graphics, personalization, consistency, COVID-19 pandemic, ICT for development

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