The DOI matches its Crossref record.
The new public service: serving, not steering
Abstract
This widely-praised book is built around seven core principles that provide a framework for the many voices calling for the reaffirmation of democratic values,citizenship, and service in the public interest. This edition includes a brand new chapter that provides action recommendations for putting these values into practice, as well as current examples of how these ideas have been put to use in the real world.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cited by
Nabatchi, T. (2010) · The American Review of Public Administration · doi:10.1177/0275074009356467 · Cited by 321
ADMINISTRATIVE LEADERSHIP THEORY: A REASSESSMENT AFTER 10 YEARS
VAN WART, M. (2013) · Public Administration · doi:10.1111/padm.12017 · Cited by 279
Ambidextrous Organization: Literature Review
Mana-Ay, D., Kashyap, A., Forhad, J. B., & Darakhshan, T. (2020) · International Journal of Educational Administration, Management, and Leadership · doi:10.51629/ijeamal.v1i1.6 · Cited by 269
Servant leadership, trust, and the organizational commitment of public sector employees in China
MIAO, Q., NEWMAN, A., SCHWARZ, G., & XU, L. (2014) · Public Administration · doi:10.1111/padm.12091 · Cited by 225
Coursey, D., Yang, K., & Pandey, S. K. (2012) · Public Administration Review · doi:10.1111/j.1540-6210.2011.02581.x · Cited by 110
Metadata
- Venue
- Choice Reviews Online
- Publisher
- American Library Association
- Published
- 2003-05-01
- Volume
- 40
- Issue
- 09
- Pages
- 40-5440-40-5440
- ISSN
- 0009-4978 (ISSN-L)
- 1523-8253
- OpenAlex
- W1595422985
- Cited by
- 1,376
- References
- 0
- Type
- book review
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The new public service: serving, not steering. https://app.cochat.ai/papers/10.5860/choice.40-5440
- The paper
- The new public service: serving, not steering. (2003). Choice Reviews Online. https://doi.org/10.5860/choice.40-5440
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
