‘Stop spamming me!’: exploring information overload on Facebook
Open accessAbstract
The problem of information overload on Facebook is exacerbating as users expand their networks. Growing quantity and increasingly poor quality of information on the Newsfeed may interfere with the hedonic experience of users resulting in frustration and dissatisfaction. In the long run, such developments threaten to undermine sustainability of the platform. To address these issues, our study adopts a grounded theory approach to explore the phenomenon of information overload on Facebook. We investigate main sources of information overload, identify strategies users adopt to deal with it as well as possible consequences. In-depth analysis of the phenomenon allows us to uncover individual peculiarities for identification of relevant information. Based on them we provide valuable recommendations for network providers.
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Information overload can lead to user dissatisfaction.
“Koroleva et al. (2010) found that information overload can lead to user dissatisfaction.”
From Understanding user switch of information seeking: From search engines to generative AI (2026) · cites this paper as Koroleva et al., 2010
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Investigating the use of "Grounded Theory" in information systems research
Matavire, R., & Brown, I. (2008) · Proceedings of the 2008 annual research conference of the South African Institute of Computer Scientists and Information Technologists on IT research in developing countries: riding the wave of technology · doi:10.1145/1456659.1456676 · Cited by 81 · see citing works
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Do social network sites enhance or undermine subjective well-being? A critical review
Verduyn, P., Ybarra, O., Résibois, M., Jonides, J., & Kross, E. (2017) · Social Issues and Policy Review · doi:10.1111/sipr.12033 · Cited by 1,209 · see citing works
Social comparison on social networking sites
Verduyn, P., Gugushvili, N., Massar, K., Täht, K., & Kross, E. (2020) · Current Opinion in Psychology · doi:10.1016/j.copsyc.2020.04.002 · Cited by 500 · see citing works
Envy on Facebook: a hidden threat to users' life satisfaction?
Krasnova, H., Wenninger, H., Widjaja, T., & Buxmann, P. (2013) · University of Bern · doi:10.7892/boris.47080 · Cited by 290 · see citing works
Self-citationMatook, S., Cummings, J., & Bala, H. (2015) · Journal of Management Information Systems · doi:10.1080/07421222.2014.1001282 · Cited by 117 · see citing works
Gravitating towards Facebook (GoToFB): What it is? and How can it be measured?
Aladwani, A. M. (2014) · Computers in Human Behavior · doi:10.1016/j.chb.2014.01.005 · Cited by 65 · see citing works
Understanding user switch of information seeking: From search engines to generative AI
Zhou, T., & Li, S. (2026) · Journal of Librarianship and Information Science · doi:10.1177/09610006241244800 · Cited by 70 · see citing works
- Authors
- Koroleva, K., Krasnova, H., & Guenther, O.
- Affiliations
- Humboldt-Universität zu Berlin (DE)
- ORCID
- Krasnova, Hanna
- Venue
- University of Bern
- Publisher
- University of Bern
- Published
- 2010
- Pages
- 447
- OpenAlex
- W1552443482
- Cited by
- 85
- References
- 1
- Citations by year
- 2026: 1 · 2025: 2 · 2024: 2 · 2023: 1 · 2022: 2 · 2021: 6 · 2020: 11 · 2019: 3 · 2018: 6 · 2017: 6 · 2016: 9 · 2015: 5 · 2014: 9 · 2013: 7 · 2012: 8
- FWCI
- 13.69
- Type
- conference paper
- Language
- en
- Open access
- green
- boris.unibe.ch
- Licence
- Locations
- Bern Open Repository and Information System (University of Bern) (acceptedVersion, other-oa)
- Journal of the Association for Information Systems (submittedVersion)
- Open Access CRIS of the University of Bern
- Americas Conference on Information Systems
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Personal Information Management and User Behavior
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Physical Sciences › Computer Science › Information Systems › Information Retrieval and Search Behavior
- Keywords
- information overload, Facebook, newsfeed, social media, user frustration, hedonic experience, information quality, platform sustainability, network expansion
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