Are you feeling lonely? The impact of relationship characteristics and online social network features on loneliness
Abstract
In contemporary society, many people move away from their personal networks for extended periods to reach professional and/or educational goals. This separation can often lead to feelings of loneliness, which can be stressful and sometimes debilitating for the individual. We seek to understand how a person’s use of online social networks (OSNs)—technology-enabled tools that assist users with creating and maintaining their relationships—might affect their perceptions of loneliness. Prior research has offered mixed results about how OSNs affect loneliness—reporting both positive and negative effects. We argue in this study that a clearer perspective can be gained by taking a closer look at how individuals approach their relationship management in OSNs. Building on theoretical works on loneliness, we develop a model to explain the effects of relationship characteristics (i.e., relationship orientation, self-disclosure, and networking ability) and OSN features (i.e., active or passive) on perceived loneliness. Our findings show that OSN can be linked to both more and less perceived loneliness, that is, individuals’ relationship orientation significantly affects their feelings of loneliness, which are further moderated by their degree of self-disclosure within the OSN. Furthermore, how users engage in the OSN (either actively or passively) influences their perceptions of loneliness. Practical implications regarding perceived loneliness include recommendations for firms to encourag…
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Findings on the relationship between SMU and adverse mental health outcomes have been inconsistent.
“However, findings have been inconsistent, with some even suggesting the opposite association (Bekalu et al., 2019; Matook et al., 2015) and others finding no association between SMU and adverse mental health outcomes (Jelenchick et al., 2013; Plackett et al., 2022).”
From Investigating the links between objective social media use, attentional control, and psychological distress (2024) · cites this paper as Matook et al., 2015
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Social Networking Site Use and Loneliness: A Meta-Analysis
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Connecting personality traits to social networking site addiction: the mediating role of motives
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Social media use, loneliness and psychological distress in emerging adults
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Help! Lonely at work: Managerial interventions to combat employee loneliness
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User Comments in Social Media Firestorms: A Mixed-Method Study of Purpose, Tone, and Motivation
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Self-citationImpact of Network Structure on Malware Propagation: A Growth Curve Perspective
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Distant but Fair: Intra-Team Justice Climate and Performance in Dispersed Teams
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The Dark Side of Using Online Social Networks
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The Use of Instagram and TikTok in Relation to Problematic Use and Well-Being
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Influencer Marketing: Current Knowledge and Research Agenda
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Socially (dis)connected in a connected world: The role of young people's digital maturity
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Navigating the social media overload via control abilities: coping strategies and practices
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Workplace loneliness and job performance: moderating role of person-environment fit
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Big Four LinkedIn Dimensions: Signals of Soft Skills?
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The technology-behavioral compensation effect: Unintended consequences of health technology adoption
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Emotions and Spillover Effects of Social Networks Affective Well Being
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Having Fun on Facebook?: Mothers’ Enjoyment as a Moderator of Mental Health and Facebook Use
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Understanding the Relationship between Adoption and Value Creation on Online Social Networks
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Peer Relationship Processes in the Context of Digital Media
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Approaching Fake News at the Expense of Truth: A Psychophysiological Study of News on Social Media
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Streaming together: Unraveling social experiences in social live streaming services
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The Role of Tweet-Related Emotion on the Exhaustion – Recovery from Work Relationship
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How and when future orientation shapes weekly career adaptability
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CMC Users' Positive and Negative Emotions
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- Authors
- Matook, S., Cummings, J., & Bala, H.
- Affiliations
- The University of Queensland (AU)
- University of North Carolina Wilmington (US)
- Indiana University Bloomington (US)
- Venue
- Journal of Management Information Systems
- Publisher
- Informa UK Limited
- Published
- 2015-01
- Volume
- 31
- Issue
- 4
- Pages
- 278-310
- ISSN
- 0742-1222 (ISSN-L)
- 1557-928X
- OpenAlex
- W1991422148
- Cited by
- 117
- References
- 92
- Citations by year
- 2026: 11 · 2025: 8 · 2024: 14 · 2023: 17 · 2022: 12 · 2021: 11 · 2020: 6 · 2019: 7 · 2018: 13 · 2017: 11 · 2016: 5 · 2015: 2
- FWCI
- 34.27
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Management Information Systems (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Impact of Technology on Adolescents
- Physical Sciences › Computer Science › Computer Networks and Communications › Media and Digital Communication
- Social Sciences › Psychology › Social Psychology › Attachment and Relationship Dynamics
- Keywords
- loneliness, social networking sites, relationship orientation, self-disclosure, networking ability, active vs passive social media use, relationship management, mobile workers, social isolation
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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