Eisingerich, Andreas B.

Perceived Service Quality and Customer Trust: Does Enhancing Customers' Service Knowledge Matter?

Eisingerich, A. B., & Bell, S. J. (2008) · Journal of Service Research

Customer Service Quality and LoyaltyService and Product Innovation

Cited by 267

Relationship marketing in the financial services industry: The importance of customer education, participation and problem management for customer loyalty

Eisingerich, A. B., & Bell, S. J. (2006) · Journal of Financial Services Marketing

Customer Service Quality and LoyaltyCustomer churn and segmentation

Cited by 160

Connecting With Your Dentist on Facebook: Patients’ and Dentists’ Attitudes Towards Social Media Usage in Dentistry

Parmar, N., Dong, L., & Eisingerich, A. B. (2018) · Journal of Medical Internet Research

Social Media in Health EducationDigital Marketing and Social Media

Cited by 116

Evaluation of Two Mobile Health Apps in the Context of Smoking Cessation: Qualitative Study of Cognitive Behavioral Therapy (CBT) Versus Non-CBT-Based Digital Solutions

Tudor-Sfetea, C., Rabee, R., Najim, M., Amin, N., Chadha, M., Jain, M., Karia, K., Kothari, V., Patel, T., Suseeharan, M., et al. (2018) · JMIR mHealth and uHealth

Smoking Behavior and CessationMobile Health and mHealth Applications

Cited by 56

Digital transformation and possession attachment: Examining the endowment effect for consumers’ relationships with hedonic and utilitarian digital service technologies

Fritze, M. P., Eisingerich, A. B., & Benkenstein, M. (2019) · Electronic Commerce Research

Consumer Behavior in Brand Consumption and IdentificationDecision-Making and Behavioral Economics

Cited by 50