Cited by 160Customer Service Quality and LoyaltyCustomer churn and segmentationService and Product Innovation

Relationship marketing in the financial services industry: The importance of customer education, participation and problem management for customer loyalty

Eisingerich, Andreas B., Bell, Simon J.·2006·Journal of Financial Services Marketing

Integrity signals

Registry

Crossref · 10.1057/palgrave.fsm.4760022

Cites

48 of 48 references verified0 citation errors · 0 not checkable

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Cites

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Authors
Eisingerich, A. B., & Bell, S. J.
Affiliations
University of Cambridge (GB)
Corresponding author
Eisingerich, Andreas B.
Venue
Journal of Financial Services Marketing
Published
2006-05
Volume
10
Issue
4
Pages
86-97
ISSN
  • 1363-0539 (ISSN-L)
  • 1479-1846
OpenAlex
W2044773675
Cited by
160
References
48
Citations by year
2026: 4 · 2025: 3 · 2024: 3 · 2023: 21 · 2022: 9 · 2021: 11 · 2020: 10 · 2019: 8 · 2018: 11 · 2017: 10 · 2016: 10 · 2015: 7 · 2014: 9 · 2013: 9 · 2012: 8
FWCI
7.63
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of Financial Services Marketing (publishedVersion)
  • Minerva Access (University of Melbourne) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Customer churn and segmentation
  • Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
Keywords
relationship marketing, customer loyalty, client education, customer participation, problem management, financial services

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

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