Benlian, Alexander

Options for Formulating a Digital Transformation Strategy

Hess, T., Matt, C., Benlian, A., & Wiesböck, F. (2020) · Strategic Information Management

Digital Innovation in IndustriesInformation Technology Governance and Strategy

Cited by 1,266

AI-based chatbots in customer service and their effects on user compliance

Adam, M., Wessel, M., & Benlian, A. (2021) · Electronic Markets

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 1,195

AI-Based Digital Assistants: Opportunities, Threats, and Research Perspectives

Maedche, A., Legner, C., Benlian, A., Berger, B., Gimpel, H., Hess, T., Hinz, O., Morana, S., & Söllner, M. (2019) · Business & Information Systems Engineering

AI in Service InteractionsArtificial Intelligence Applications

Cited by 432

Algorithmic control and gig workers: a legitimacy perspective of Uber drivers

Wiener, M., Cram, W. A., & Benlian, A. (2023) · European Journal of Information Systems

Digital Economy and Work TransformationLegal and Labor Studies

Cited by 251

Examining the Impact of Algorithmic Control on Uber Drivers’ Technostress

Cram, W. A., Wiener, M., Tarafdar, M., & Benlian, A. (2022) · Journal of Management Information Systems

Technostress in Professional SettingsDigital Economy and Work Transformation

Cited by 246

AI literacy for users – A comprehensive review and future research directions of learning methods, components, and effects

Pinski, M., & Benlian, A. (2024) · Computers in Human Behavior: Artificial Humans

Digital literacy in educationArtificial Intelligence in Education

Cited by 243

How open is this Platform? The Meaning and Measurement of Platform Openness from the Complementers’ Perspective

Benlian, A., Hilkert, D., & Hess, T. (2015) · Journal of Information Technology

Digital Platforms and EconomicsOpen Source Software Innovations

Cited by 212

Algorithmic Management: Bright and Dark Sides, Practical Implications, and Research Opportunities

Benlian, A., Wiener, M., Cram, W. A., Krasnova, H., Maedche, A., Möhlmann, M., Recker, J., & Remus, U. (2022) · Business & Information Systems Engineering

Digital Economy and Work TransformationEthics and Social Impacts of AI

Cited by 180

Special Section: The Transformative Value of Cloud Computing: A Decoupling, Platformization, and Recombination Theoretical Framework

Benlian, A., Kettinger, W. J., Sunyaev, A., Winkler, T. J., & EDITORS, G. (2018) · Journal of Management Information Systems

Cloud Computing and Resource ManagementDigital Platforms and Economics

Cited by 161

Converting freemium customers from free to premium—the role of the perceived premium fit in the case of music as a service

Wagner, T. M., Benlian, A., & Hess, T. (2014) · Electronic Markets

Copyright and Intellectual PropertyDigital Platforms and Economics

Cited by 131

The effect of free sampling strategies on freemium conversion rates

Koch, O. F., & Benlian, A. (2017) · Electronic Markets

Digital Platforms and EconomicsConsumer Market Behavior and Pricing

Cited by 67

AI Knowledge: Improving AI Delegation through Human Enablement

Pinski, M., Adam, M., & Benlian, A. (2023) · Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

Human-Automation Interaction and SafetyUsability and User Interface Design

Cited by 62

Navigating autonomy and control in human-AI delegation: User responses to technology- versus user-invoked task allocation

Adam, M., Diebel, C., Goutier, M., & Benlian, A. (2024) · Decision Support Systems

Human-Automation Interaction and SafetyTechnology Adoption and User Behaviour

Cited by 62

Containing COVID-19 through physical distancing: the impact of real-time crowding information

Adam, M., Werner, D., Wendt, C., & Benlian, A. (2020) · European Journal of Information Systems

Communication and COVID-19 ImpactDecision-Making and Behavioral Economics

Cited by 28

High-risk artificial intelligence

Sunyaev, A., Benlian, A., Pfeiffer, J., Jussupow, E., Thiebes, S., Maedche, A., & Gawlitza, J. (2025) · Business & Information Systems Engineering

Ethics and Social Impacts of AIArtificial Intelligence Applications

Cited by 16