Puntoni, Stefano

Consumers and artificial intelligence: An experiential perspective

Puntoni, S., Reczek, R. W., Giesler, M., & Botti, S. (2021) · Journal of Marketing

AI in Service InteractionsEthics and Social Impacts of AI

Cited by 1,547

Man Versus Machine: Resisting Automation in Identity-Based Consumer Behavior

Leung, E., Paolacci, G., & Puntoni, S. (2018) · Journal of Marketing Research

Consumer Behavior in Brand Consumption and IdentificationAI in Service Interactions

Cited by 285

Preference for Human (vs. Robotic) Labor is Stronger in Symbolic Consumption Contexts

Granulo, A., Fuchs, C., & Puntoni, S. (2021) · Journal of Consumer Psychology

Consumer Behavior in Brand Consumption and IdentificationAI in Service Interactions

Cited by 255

Chatbots and mental health: Insights into the safety of generative AI

De Freitas, J., Uğuralp, A. K., Oğuz‐Uğuralp, Z., & Puntoni, S. (2024) · Journal of Consumer Psychology

AI in Service InteractionsDigital Mental Health Interventions

Cited by 211

AI Companions Reduce Loneliness

De Freitas, J., Oğuz-Uğuralp, Z., Uğuralp, A. K., & Puntoni, S. (2026) · Journal of Consumer Research

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 165

How Artificial Intelligence Constrains the Human Experience

Valenzuela, A., Puntoni, S., Hoffman, D., Castelo, N., De Freitas, J., Dietvorst, B., Hildebrand, C., Huh, Y. E., Meyer, R., Sweeney, M. E., et al. (2024) · Journal of the Association for Consumer Research

Ethics and Social Impacts of AIAI in Service Interactions

Cited by 81

AI Companions Reduce Loneliness

De Freitas, J., Uğuralp, A. K., Uğuralp, Z., & Puntoni, S. (2024) · SSRN Electronic Journal

AI in Service InteractionsSocial Robot Interaction and HRI

Cited by 80

Reducing prejudice with counter‐stereotypical AI

Hermann, E., De Freitas, J., & Puntoni, S. (2025) · Consumer Psychology Review

Social and Intergroup PsychologyEthics and Social Impacts of AI

Cited by 21

Being Human in the Age of AI

Puntoni, S., & Wertenbroch, K. (2024) · Journal of the Association for Consumer Research

AI in Service InteractionsDigital Marketing and Social Media

Cited by 17