Chan, Yolande E.

Exploring the role of customer relationship management (CRM) systems in customer knowledge creation

Khodakarami, F., & Chan, Y. E. (2014) · Information & Management

Corporate Governance and ManagementInnovation and Knowledge Management

Cited by 321

Dynamic information technology capability: Concept definition and framework development

Li, T. (., & Chan, Y. E. (2019) · The Journal of Strategic Information Systems

Innovation and Knowledge ManagementInformation Technology Governance and Strategy

Cited by 151

Following the MAP (Methods, Approaches, Perspectives) in Information Systems Research

Levallet, N., Denford, J. S., & Chan, Y. E. (2021) · Information Systems Research

Information Systems Theories and ImplementationBusiness Strategies and Management Research

Cited by 23