Cited by 864Disaster Management and ResilienceSafety and Risk ManagementLeadership, Behavior, and Decision-Making Studies

The DOI matches its Crossref record.

Managing the Unexpected

Karl E. Weick, Kathleen M. Sutcliffe·2015·Wiley eBooks

DOI 10.1002/9781119175834

Open this paper in CoChat — free account

Abstract

Preface vii Acknowledgments xi Chapter 1 Mismanaging the Unexpected 1 Chapter 2 The Infrastructure of Mindful Organizing 21 Chapter 3 Principle 1: Preoccupation with Failure 45 Chapter 4 Principle 2: Reluctance to Simplify 62 Chapter 5 Principle 3: Sensitivity to Operations 77 Chapter 6 Principle 4: Commitment to Resilience 94 Chapter 7 Principle 5: Deference to Expertise 112 Chapter 8 Organizational Culture and Reliability 129 Chapter 9 Sustaining Sustained Performance 148 Notes 163 About the Authors 195 Index 197

Integrity signals

Registry

Crossref · 10.1002/9781119175834

Cites

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams
Williams, T. A., Gruber, D. A., Sutcliffe, K. M., Shepherd, D. A., & Zhao, E. Y. (2017) · Academy of Management Annals · doi:10.5465/annals.2015.0134 · Cited by 1,945
Self-citation
Socio-Technical Perspectives on Smart Working: Creating Meaningful and Sustainable Systems
Bednar, P. M., & Welch, C. (2020) · Information Systems Frontiers · doi:10.1007/s10796-019-09921-1 · Cited by 389
The role of diversity in organizational resilience: a theoretical framework
Duchek, S., Raetze, S., & Scheuch, I. (2020) · Business Research · doi:10.1007/s40685-019-0084-8 · Cited by 300
What is the Metaverse and who seeks to define it? Mapping the site of social construction
Dolata, M., & Schwabe, G. (2023) · Journal of Information Technology · doi:10.1177/02683962231159927 · Cited by 222
OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research
Dai, T., & Tayur, S. (2020) · Manufacturing & Service Operations Management · doi:10.1287/msom.2019.0778 · Cited by 147
Principles of Pediatric Patient Safety: Reducing Harm Due to Medical Care
Mueller, B. U., Neuspiel, D. R., Fisher, E. R., Franklin, W. H., Adirim, T. A., Bundy, D. G., Ferguson, L. E., Gleeson, S. P., Leu, M. G., Quinonez, R. A., et al. (2019) · PEDIATRICS · doi:10.1542/peds.2018-3649 · Cited by 173
Leading Schools and Districts in Times of Crisis
Grissom, J. A., & Condon, L. (2021) · Educational Researcher · doi:10.3102/0013189x211023112 · Cited by 181
“As Weick and Sutcliffe (2015) argue, an uncertain environment requires an ongoing effort to define and monitor potentially weak signals of more serious threats so adaptive action can be taken.”
The cyber-resilience of financial institutions: significance and applicability
Dupont, B. (2019) · Journal of Cybersecurity · doi:10.1093/cybsec/tyz013 · Cited by 172
Building Organizational Resilience Through Organizational Learning: A Systematic Review
Evenseth, L. L., Sydnes, M., & Gausdal, A. H. (2022) · Frontiers in Communication · doi:10.3389/fcomm.2022.837386 · Cited by 183
How does family capital influence the resilience of family firms?
Mzid, I., Khachlouf, N., & Soparnot, R. (2018) · Journal of International Entrepreneurship · doi:10.1007/s10843-018-0226-7 · Cited by 137
More and Less Effective Updating: The Role of Trajectory Management in Making Sense Again
Christianson, M. K. (2017) · Administrative Science Quarterly · doi:10.1177/0001839217750856 · Cited by 126
Balancing adaptation and innovation for resilience in healthcare – a metasynthesis of narratives
Lyng, H. B., Macrae, C., Guise, V., Haraldseid-Driftland, C., Fagerdal, B., Schibevaag, L., Alsvik, J. G., & Wiig, S. (2021) · BMC Health Services Research · doi:10.1186/s12913-021-06592-0 · Cited by 148
Robust Governance in Turbulent Times
Ansell, C., Sørensen, E., Torfing, J., & Trondal, J. (2024) · Cambridge University Press eBooks · doi:10.1017/9781009433006 · Cited by 111
Sensible AI: Re-imagining Interpretability and Explainability using Sensemaking Theory
Kaur, H., Adar, E., Gilbert, E., & Lampe, C. (2022) · 2022 ACM Conference on Fairness Accountability and Transparency · doi:10.1145/3531146.3533135 · Cited by 92
Managing complexity in the operating room: a group interview study
Göras, C., Nilsson, U. G., Ekstedt, M., Unbeck, M., & Ehrenberg, A. (2020) · BMC Health Services Research · doi:10.1186/s12913-020-05192-8 · Cited by 146
Resilience in a time of contagion: Lessons from small businesses during the COVID-19 pandemic
Sarkar, S., & Clegg, S. R. (2021) · Journal of Change Management · doi:10.1080/14697017.2021.1917495 · Cited by 96
Mindfulness at work: A critical re-view
Badham, R. J., & King, E. (2019) · Organization · doi:10.1177/1350508419888897 · Cited by 102
Dispatch Priming and the Police Decision to Use Deadly Force
Taylor, P. L. (2019) · Police Quarterly · doi:10.1177/1098611119896653 · Cited by 85
Patient Safety Incidents Involving Sick Children in Primary Care in England and Wales: A Mixed Methods Analysis
Rees, P., Edwards, A., Powell, C., Hibbert, P. D., Williams, H., Makeham, M., Carter, B., Luff, D. F., Parry, G. J., Avery, A. J., et al. (2017) · PLoS Medicine · doi:10.1371/journal.pmed.1002217 · Cited by 78
“This is a form of poor situational awareness, with situational awareness referring to sensitivity to operations or “knowing what is going on” [91,92].”
Sensemaking, Organizing, and Surpassing: A Handoff *
Weick, K. E. (2020) · Journal of Management Studies · doi:10.1111/joms.12617 · Cited by 95
Organisations’ Resources and External Shocks: Exploring Digital Innovation in Family Firms
Soluk, J. (2022) · Industry and Innovation · doi:10.1080/13662716.2022.2065971 · Cited by 90
From Bouncing Back to Bouncing Forward: A Temporal Trajectory Model of Organizational Resilience
Hernès, T., Blagoev, B. V., Kunisch, S., & Schultz, M. (2024) · Academy of Management Review · doi:10.5465/amr.2022.0406 · Cited by 92
A Model of Communicative and Hierarchical Foundations of High Reliability Organizing in Wildland Firefighting Teams
Jahn, J. L. S., & Black, A. E. (2017) · Management Communication Quarterly · doi:10.1177/0893318917691358 · Cited by 72
Can Teamwork Promote Safety in Organizations?
Salas, E., Bisbey, T. M., Traylor, A., & Rosen, M. A. (2019) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-012119-045411 · Cited by 75
Cooperation in the Face of Transboundary Crisis: A Framework for Analysis
Blondin, D., & Boin, A. (2019) · Perspectives on Public Management and Governance · doi:10.1093/ppmgov/gvz031 · Cited by 77
Bullshit and Organization Studies
Christensen, L. T., Kärreman, D., & Rasche, A. (2019) · Organization Studies · doi:10.1177/0170840618820072 · Cited by 71
Systemic failures and organizational risk management in algorithmic trading: Normal accidents and high reliability in financial markets
Min, B. H., & Borch, C. (2021) · Social Studies of Science · doi:10.1177/03063127211048515 · Cited by 72
Does inter-municipal collaboration improve public service resilience? Evidence from local authorities in England
Elston, T., & Bel, G. (2022) · Public Management Review · doi:10.1080/14719037.2021.2012377 · Cited by 72
Of Organizing and Sensemaking: From Action to Meaning and Back Again in a Half‐Century of Weick’s Theorizing
Glynn, M. A., & Watkiss, L. (2020) · Journal of Management Studies · doi:10.1111/joms.12613 · Cited by 78
Overcoming COVID-19: What can human factors and ergonomics offer?
Gürses, A. P., Tschudy, M. M., McGrath‐Morrow, S. A., Husain, A., Solomon, B. S., Gerohristodoulos, K., & Kim, J. M. (2020) · Journal of Patient Safety and Risk Management · doi:10.1177/2516043520917764 · Cited by 64
Entrepreneurial leadership in schools: linking creativity with accountability
Brauckmann-Sajkiewicz, S., & Pashiardis, P. (2020) · International Journal of Leadership in Education · doi:10.1080/13603124.2020.1804624 · Cited by 86
The Multifaceted Role of Social Capital for Achieving Organizational Ambidexterity and Supply Chain Resilience
Aslam, H., Syed, T. A., Blome, C., Ramish, A., & Ayaz, K. (2022) · IEEE Transactions on Engineering Management · doi:10.1109/tem.2022.3174069 · Cited by 64
Zoning Out or Breaking Through? Linking Daydreaming to Creativity in the Workplace
Baer, M., Dane, E., & Madrid, H. P. (2020) · Academy of Management Journal · doi:10.5465/amj.2017.1283 · Cited by 53
60th Anniversary Essay: Constrained Comprehending: The Experience of Organizational Inquiry
Weick, K. E. (2016) · Administrative Science Quarterly · doi:10.1177/0001839216633453 · Cited by 52
British government communication during the 2020 COVID-19 pandemic: learning from high reliability organizations
Sanders, K. B. (2020) · Church Communication and Culture · doi:10.1080/23753234.2020.1824582 · Cited by 41
The Wheel of Mindfulness: a Generative Framework for Second-Generation Mindful Leadership
King, E., & Badham, R. J. (2018) · Mindfulness · doi:10.1007/s12671-018-0890-7 · Cited by 55
A thematic analysis of the prevention of future deaths reports in healthcare from HM coroners in England and Wales 2016–2019
Leary, A., Bushe, D., Oldman, C., Lawler, J., & Punshon, G. (2021) · Journal of Patient Safety and Risk Management · doi:10.1177/2516043521992651 · Cited by 47
Beyond the Feeling Individual: Insights from Sociology on Emotions and Embeddedness
Zhang, R., Voronov, M., Toubiana, M., Vince, R., & Hudson, B. A. (2023) · Journal of Management Studies · doi:10.1111/joms.12976 · Cited by 55
Resilience among Employed Physicians and Mid‐Level Practitioners in Upstate New York
Waddimba, A. C., Scribani, M., Hasbrouck, M. A., Krupa, N. L., Jenkins, P., & May, J. J. (2016) · Health Services Research · doi:10.1111/1475-6773.12499 · Cited by 47
Resilience and occupational health of health care workers: a moderator analysis of organizational resilience and sociodemographic attributes
Gonçalves, L., Sala, R., & Navarro, J. B. (2021) · International Archives of Occupational and Environmental Health · doi:10.1007/s00420-021-01725-8 · Cited by 55
3.6 Pflege. Das Pflegesystem: ein auf Pflegebedürftigkeit spezialisiertes sekundäres Funktionssystem
Hohm, H.-J. (2023) · Sozialtheorie · doi:10.14361/9783839469491-015 · Cited by 42
3.5 Hochleistungssport. Ein wettbewerbsorientiertes und körperbetontes Funktionssystem
Hohm, H.-J. (2023) · Sozialtheorie · doi:10.14361/9783839469491-014 · Cited by 42
4.2 Das Fachhochschulmilieu. Eine systemtheoretische Beobachtung
Hohm, H.-J. (2023) · Sozialtheorie · doi:10.14361/9783839469491-018 · Cited by 42
8.3 Zur Exklusion in den Modernisierungszentren der Weltgesellschaft
Hohm, H.-J. (2023) · Sozialtheorie · doi:10.14361/9783839469491-031 · Cited by 42
Theorizing Time in Management and Organizations
Bansal, P., Shipp, A. J., Crilly, D., Jansen, K. J., Okhuysen, G. A., & Langley, A. (2024) · Academy of Management Review · doi:10.5465/amr.2024.0554 · Cited by 47
Questioning as regulatory work practice: The communicative accomplishment of reliability and safety in the oversight of nuclear power plants
Barbour, J. B., & Gill, R. (2017) · Communication Monographs · doi:10.1080/03637751.2017.1322212 · Cited by 43
Fast Response to Superspreading: Uncertainty and Complexity in the Context of COVID-19
Zenk, L., Steiner, G., Cunha, M. P. E., Laubichler, M. D., Bertau, M., Kainz, M. J., Jäger, C. C., & Schernhammer, E. S. (2020) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph17217884 · Cited by 40
Sweating the “small stuff”: High-reliability organizing as a foundation for sustained superior performance
Vogus, T. J., & Rerup, C. (2017) · Strategic Organization · doi:10.1177/1476127017739535 · Cited by 46
Ember Alerts: Assessing Wireless Emergency Alert Messages in Wildfires Using the Warning Response Model
Kuligowski, E. D., Waugh, N. A., Sutton, J. N., et al. (2023) · Natural Hazards Review · doi:10.1061/nhrefo.nheng-1724 · Cited by 38
High-reliability organizing and communication during naturalistic decision making: U.S. National Weather Service (NWS) forecasting teams’ use of ‘floating’
Roeder, A. C., Bisel, R. S., & Howe, W. T. (2021) · Journal of Applied Communication Research · doi:10.1080/00909882.2021.1907855 · Cited by 37
Development of Strategic Resilience Framework for Small Businesses Post-COVID-19
GorjianKhanzad, Z., & Gooyabadi, A. A. (2021) · Businesses · doi:10.3390/businesses1030010 · Cited by 55
A study of a technological development process: Human factors—the forgotten factors?
Sætren, G. B., Hogenboom, S., & Laumann, K. (2016) · Cognition Technology & Work · doi:10.1007/s10111-016-0379-x · Cited by 34
Social innovation during turbulent times: a systematic literature review and research agenda
Calò, F., Scognamiglio, F., Bellazzecca, E., & Ongaro, E. (2023) · Public Management Review · doi:10.1080/14719037.2023.2219998 · Cited by 40
Reliability, uncertainty and the management of error: New perspectives in the COVID‐19 era
Schulman, P. R. (2021) · Journal of Contingencies and Crisis Management · doi:10.1111/1468-5973.12356 · Cited by 37
Examining the behavioral and structural characteristics of team leadership in extreme environments
Burke, C. S., Shuffler, M. L., & Wiese, C. W. (2018) · Journal of Organizational Behavior · doi:10.1002/job.2290 · Cited by 37
Striving for high reliability in healthcare: a qualitative study of the implementation of a hospital safety programme
Rotteau, L., Goldman, J., Shojania, K. G., et al. (2022) · BMJ Quality & Safety · doi:10.1136/bmjqs-2021-013938 · Cited by 33
A First-line management team’s strategies for sustaining resilience in a specialised intensive care unit—a qualitative observational study
Hybinette, K., Härenstam, K. P., & Ekstedt, M. (2021) · BMJ Open · doi:10.1136/bmjopen-2020-040358 · Cited by 32
Positive Deviance Case Selection as a Method for Organizational Communication: A Rationale, How-to, and Illustration
Bisel, R. S., Kavya, P., & Tracy, S. J. (2019) · Management Communication Quarterly · doi:10.1177/0893318919897060 · Cited by 38
Reviewing High Reliability Team (HRT) Scholarship: A 21st Century Approach to Safety
Scott, A. L., Howe, W. T., & Bisel, R. S. (2022) · Small Group Research · doi:10.1177/10464964221116349 · Cited by 33
Developing Mindful Organizing in Teams: A Participation Climate is not Enough, Teams Need to Feel Safe to Challenge their Leaders
Renecle, M., Gracia, F. J., Tomás-Marco, I., & Silla, J. M. P. (2020) · Journal of Work and Organizational Psychology · doi:10.5093/jwop2020a18 · Cited by 36
Core-Task Design: A Practice-Theory Approach to Human Factors
Norros, L., Savioja, P., & Koskinen, H. M. K. (2015) · Synthesis lectures on human-centered informatics · doi:10.2200/s00631ed1v01y201502hci027 · Cited by 29
Risk communication infrastructure and community resilience: does involvement in planning build cross-sector planning and response networks?
Barbour, J. B., Bierling, D. H., Sommer, P. A., et al. (2020) · Journal of Applied Communication Research · doi:10.1080/00909882.2019.1704828 · Cited by 29
AI in the Context of Complex Intelligent Systems: Engineering Management Consequences
Yu, Y., Lakemond, N., & Holmberg, G. (2023) · IEEE Transactions on Engineering Management · doi:10.1109/tem.2023.3268340 · Cited by 35
High reliability organising in healthcare: still a long way left to go
Myers, C. G., & Sutcliffe, K. M. (2022) · BMJ Quality & Safety · doi:10.1136/bmjqs-2021-014141 · Cited by 28
Crisis communication and trustworthiness among crisis actors: towards a typology of crisis management difficulties
Badu, J., Kruke, B. I., & Sætren, G. B. (2023) · Safety in Extreme Environments · doi:10.1007/s42797-023-00074-8 · Cited by 48
Humanistic Organizing: The Transformative Force of Mindful Organizational Communication
Town, S., Reina, C. S., Brummans, B. H. J. M., & Pirson, M. A. (2024) · Academy of Management Review · doi:10.5465/amr.2021.0433 · Cited by 34
Accountability, Alignment, and Coherence: How Educators Made Sense of Complex Policy Environments in the Common Core Era
Hodge, E. M., & Stosich, E. L. (2022) · Educational Evaluation and Policy Analysis · doi:10.3102/01623737221079650 · Cited by 37
Cosmology episodes: a reconceptualization
Orton, J. D., & O’Grady, K. A. (2016) · Journal of Management Spirituality & Religion · doi:10.1080/14766086.2016.1159975 · Cited by 27
Making Sense in Pitch Darkness: An Exploration of the Sociomateriality of Sensemaking in Crises
Berthod, O. T., & Müller‐Seitz, G. (2017) · Journal of Management Inquiry · doi:10.1177/1056492616686425 · Cited by 27
Organizational resilience and transformational leadership for managing complex school systems
Zadok, A., Benoliel, P. S., & Schechter, C. (2024) · Frontiers in Education · doi:10.3389/feduc.2024.1333551 · Cited by 77
Synthetic biology and occupational risk
Howard, J., Murashov, V. V., & Schulte, P. A. (2016) · Journal of Occupational and Environmental Hygiene · doi:10.1080/15459624.2016.1237031 · Cited by 25
Scoping review of peer-reviewed empirical studies on implementing high reliability organisation theory
Dwyer, J., Karanikas, N., & Sav, A. (2023) · Safety Science · doi:10.1016/j.ssci.2023.106178 · Cited by 27
Encouraging Upward Ethical Dissent in Organizations: The Role of Deference to Embodied Expertise
Bisel, R. S., & Adame, E. A. (2018) · Management Communication Quarterly · doi:10.1177/0893318918811949 · Cited by 29
Reimagining the Use of Force by Police in a Post-Floyd Nation
Smith, M. R. (2022) · Police Quarterly · doi:10.1177/10986111211049372 · Cited by 27
Surfing across industrial revolutions: A resilient sensemaking perspective on innovation
Ciasullo, M. V., Calabrese, M., & Sala, A. L. (2023) · Global Business and Organizational Excellence · doi:10.1002/joe.22219 · Cited by 32
Implementation of a patient safety program at a tertiary health system: A longitudinal analysis of interventions and serious safety events
Cropper, D. P., Harb, N. H., Said, P. A., Lemke, J. H., & Shammas, N. W. (2018) · Journal of Healthcare Risk Management · doi:10.1002/jhrm.21319 · Cited by 26
Operating management system for high reliability: Leadership, accountability, learning and innovation in healthcare
Day, R. M., Demski, R. J., Pronovost, P. J., et al. (2018) · Journal of Patient Safety and Risk Management · doi:10.1177/2516043518790720 · Cited by 25
Public Sector Organizational Failure: A Study of Collective Denial in the UK National Health Service
Hendy, J., & Tucker, D. A. (2020) · Journal of Business Ethics · doi:10.1007/s10551-020-04517-1 · Cited by 25
COVID-19 Upends Pandemic Plan
Kirlin, J. J. (2020) · The American Review of Public Administration · doi:10.1177/0275074020941668 · Cited by 24
Changing safety culture
Ravi, D., Tawfik, D. S., Sexton, J. B., & Profit, J. (2020) · Journal of Perinatology · doi:10.1038/s41372-020-00839-0 · Cited by 30
‘Catalytic nuclear war’ in the age of artificial intelligence & autonomy: Emerging military technology and escalation risk between nuclear-armed states
Johnson, J. S. (2021) · Journal of Strategic Studies · doi:10.1080/01402390.2020.1867541 · Cited by 32
Failure is not final: principals’ perspectives on creating inclusive schools for students with disabilities
Coviello, J. C., & DeMatthews, D. E. (2021) · Journal of Educational Administration · doi:10.1108/jea-08-2020-0170 · Cited by 39
The role of empowering leadership, safety culture and safety climate in the prediction of mindful organizing in an air traffic management company
Mezentseva, A., Gracia, F. J., Silla, I., & Martínez‐Córcoles, M. (2023) · Safety Science · doi:10.1016/j.ssci.2023.106321 · Cited by 51
Perspective Construction in Organizational Behavior
Weick, K. E. (2017) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032516-113043 · Cited by 24
Organizational Resilience of Family Businesses
Ingram, T., & Bratnicka, K. (2019) · Problemy Zarządzania - Management Issues · doi:10.7172/1644-9584.82.10 · Cited by 25
Activating supply chain business models' value potentials through Systems Engineering
Nürk, J., & Dařena, F. (2023) · Systems Engineering · doi:10.1002/sys.21676 · Cited by 31
Organizational Learning from Prescribed Fire Escapes: a Review of Developments Over the Last 10 Years in the USA and Australia
Black, A. E., Hayes, P., & Strickland, R. (2020) · Current Forestry Reports · doi:10.1007/s40725-019-00108-0 · Cited by 26
Organisational mindfulness as a sustainable driver of employee innovation adoption: Individual and organisational factors
Oeij, P. R. A., Hulsegge, G., & Preenen, P. (2022) · Safety Science · doi:10.1016/j.ssci.2022.105841 · Cited by 29
“High Reliability Organisations (HROs), like first responders, nuclear power plants and aircraft carriers, excel in mindful organising (Tolk et al., 2015; Weick and Sutcliffe, 2015).”
Influential
Improving workplace safety through mindful organizing: participative safety self-efficacy as a mediational link between collective mindfulness and employees’ safety citizenship
Curcuruto, M., Renecle, M., Gracia, F. J., Morgan, J. I., & Tomás-Marco, I. (2023) · Journal of Risk Research · doi:10.1080/13669877.2023.2293043 · Cited by 26
“Engineering Resilience” Into Split-Second Shoot/No Shoot Decisions: The Effect of Muzzle-Position
Taylor, P. L. (2020) · Police Quarterly · doi:10.1177/1098611120960688 · Cited by 24
Agilität
Brückner, F., & von Ameln, F. (2016) · Gruppe Interaktion Organisation Zeitschrift für Angewandte Organisationspsychologie (GIO) · doi:10.1007/s11612-016-0334-6 · Cited by 22
Graph Neural Networks for Evaluating the Reliability and Resilience of Infrastructure Systems: A Systematic Review of Models, Applications, and Future Directions
Liu, T., & Liu, F. (2025) · IEEE Access · doi:10.1109/access.2025.3611333 · Cited by 34
Acidentes de trabalho: uma abordagem sociológica
Areosa, J. P. D. S., & Dwyer, T. (2010) · Configurações · doi:10.4000/configuracoes.213 · Cited by 29
Unknowns, Black Swans, and Bounded Rationality in Public Organizations
Feduzi, A., Runde, J., & Schwarz, G. (2022) · Public Administration Review · doi:10.1111/puar.13522 · Cited by 21
Identity Transitions via Subtle Adaptive Sensemaking: The Empirical Pursuit of the Intangible
Rerup, C., Gioia, D. A., & Corley, K. G. (2022) · Academy of Management Discoveries · doi:10.5465/amd.2019.0212 · Cited by 23
Sensemaking as an approach for resilience assessment in an Essential Service Organization
van der Merwe, S. E., Biggs, R., & Preiser, R. (2019) · Environment Systems & Decisions · doi:10.1007/s10669-019-09743-1 · Cited by 21
The Role of Information Technology Mindfulness in the Postadoption Stage of Using Personal Health Devices: Cross-Sectional Questionnaire Study in Mobile Health
Esmaeilzadeh, P. (2020) · JMIR mhealth and uhealth · doi:10.2196/18122 · Cited by 23
Ready, set, crisis – transitioning to crisis mode in local public administration
Graf, F., Lenz, A., & Eckhard, S. (2023) · Public Management Review · doi:10.1080/14719037.2023.2242851 · Cited by 29
Maintenance schedules as boundary objects for improved organizational reliability
Tillement, S., & Hayes, J. (2018) · Cognition Technology & Work · doi:10.1007/s10111-018-0530-y · Cited by 20
Internal crisis communication and Nordic leadership: the importance of transparent and participative communication in times of crisis
Haavisto, V. E., & Linge, T. T. (2022) · Scandinavian Journal of Hospitality and Tourism · doi:10.1080/15022250.2022.2123038 · Cited by 35

Authors: Weick, K. E., & Sutcliffe, K. M.
ORCID: Kathleen M. Sutcliffe
Venue: Wiley eBooks
Publisher: Wiley
Published: 2015-09-02
DOI: 10.1002/9781119175834
OpenAlex: W4245466328
Cited by: 864
References: 0
Citations by year: 2026: 154 · 2025: 92 · 2024: 90 · 2023: 117 · 2022: 68 · 2021: 83 · 2020: 79 · 2019: 60 · 2018: 47 · 2017: 29 · 2016: 24 · 2015: 2
FWCI: 28.39
Type: book
Language: en
Open access: closed
Locations: Wiley eBooks (publishedVersion)
CERN Document Server (European Organization for Nuclear Research) (submittedVersion)
Topics: Social Sciences › Sociology and Political Science › Disaster Management and Resilience
Social Sciences › Safety Research › Safety and Risk Management
Social Sciences › Decision Sciences › Management Science and Operations Research › Leadership, Behavior, and Decision-Making Studies

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.

Managing the Unexpected

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cited by

Related

Metadata

Record

About these checks

Data sources