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Managing the Unexpected
Abstract
Preface vii Acknowledgments xi Chapter 1 Mismanaging the Unexpected 1 Chapter 2 The Infrastructure of Mindful Organizing 21 Chapter 3 Principle 1: Preoccupation with Failure 45 Chapter 4 Principle 2: Reluctance to Simplify 62 Chapter 5 Principle 3: Sensitivity to Operations 77 Chapter 6 Principle 4: Commitment to Resilience 94 Chapter 7 Principle 5: Deference to Expertise 112 Chapter 8 Organizational Culture and Reliability 129 Chapter 9 Sustaining Sustained Performance 148 Notes 163 About the Authors 195 Index 197
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“A robust system of identification, classification, management, analysis, and correction of quality issues within an organization is key to organizational success, as demonstrated in examples from other high‐reliability fields where a culture of low tolerance for error and a reluctance to simplify cause analysis is essential to mitigating risks associated with increasing system complexity [10, 11].”
From Quality issue management and disclosure in forensic science: A survey of practice and perceptions (2025) · cites this paper as [10]
In the citing paper
“Trend analysis of quality issues is a critical tool in both the management of corrective actions and in the management review process, and effective trend analysis of issues detected and root causes is a prominent feature of high‐reliability fields such as aviation and medicine [10].”
From Quality issue management and disclosure in forensic science: A survey of practice and perceptions (2025) · cites this paper as [10]
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Metadata
- Authors
- Weick, K. E., & Sutcliffe, K. M.
- Venue
- Wiley eBooks
- Publisher
- Wiley
- Published
- 2015-09-02
- OpenAlex
- W4245466328
- Cited by
- 864
- References
- 0
- Citations by year
- 2026: 154 · 2025: 92 · 2024: 90 · 2023: 117 · 2022: 68 · 2021: 83 · 2020: 79 · 2019: 60 · 2018: 47 · 2017: 29 · 2016: 24 · 2015: 2
- FWCI
- 28.39
- Type
- book
- Language
- en
- Open access
- closed
- Locations
- Wiley eBooks (publishedVersion)
- CERN Document Server (European Organization for Nuclear Research) (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Disaster Management and Resilience
- Social Sciences › Safety Research › Safety and Risk Management
- Social Sciences › Decision Sciences › Management Science and Operations Research › Leadership, Behavior, and Decision-Making Studies
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