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Managing the Unexpected
Abstract
Preface vii Acknowledgments xi Chapter 1 Mismanaging the Unexpected 1 Chapter 2 The Infrastructure of Mindful Organizing 21 Chapter 3 Principle 1: Preoccupation with Failure 45 Chapter 4 Principle 2: Reluctance to Simplify 62 Chapter 5 Principle 3: Sensitivity to Operations 77 Chapter 6 Principle 4: Commitment to Resilience 94 Chapter 7 Principle 5: Deference to Expertise 112 Chapter 8 Organizational Culture and Reliability 129 Chapter 9 Sustaining Sustained Performance 148 Notes 163 About the Authors 195 Index 197
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“A robust system of identification, classification, management, analysis, and correction of quality issues within an organization is key to organizational success, as demonstrated in examples from other high‐reliability fields where a culture of low tolerance for error and a reluctance to simplify cause analysis is essential to mitigating risks associated with increasing system complexity [10, 11].”
From Quality issue management and disclosure in forensic science: A survey of practice and perceptions (2025) · cites this paper as [10]
In the citing paper
“Trend analysis of quality issues is a critical tool in both the management of corrective actions and in the management review process, and effective trend analysis of issues detected and root causes is a prominent feature of high‐reliability fields such as aviation and medicine [10].”
From Quality issue management and disclosure in forensic science: A survey of practice and perceptions (2025) · cites this paper as [10]
Citations
Cited by
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Long, Y., Zhou, Y., Luo, D., & Chang, M. (2026) · Frontiers in Psychology · doi:10.3389/fpsyg.2026.1851183
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Horvath, T. (2026) · Armed Forces & Society · doi:10.1177/0095327x261475012
Sanz, A. L., & Ruiz, R. S. (2026) · Lecture notes in computer science · doi:10.1007/978-3-032-35579-9_14
Cangiano, F. (2026) · Frontiers in Psychology · doi:10.3389/fpsyg.2026.1879175
Augusto, M. C. B., Pereira, S. C. D. A., Cunha, D. J., Rocha, I., Landeiro, M. J. L., Santos, R., & Gonçalves, P. (2026) · Healthcare · doi:10.3390/healthcare14162590 · Cited by 1
Henkel, T. G., & Merritt, D. M. (2026) · International journal of organizational analysis · doi:10.1108/ijoa-04-2026-6803
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Xie, M., Mao, Y., & Leong, F. T. L. (2026) · PsyCh Journal · doi:10.1002/pchj.70121
ALSHRAIEDEH, A. (2026) · The Scientific Journal of Oxford College for International Education · doi:10.65709/001017
Szabó, P., Somogyi, B. A., Ábrahám, Á., Kemenesi, G., Kuczmog, A., Hetényi, R., Hanna, D. D., Kumli, K., & Szentpéteri, J. L. (2026) · Safety Science · doi:10.1016/j.ssci.2026.107436
Stawicki, A. (2026) · Journal of Organizational Change Management · doi:10.1108/jocm-02-2026-0201 · Cited by 1
Bartram, T., Cavanagh, J. M., Currie, G., Fu, N., & Wilkinson, A. J. (2026) · Human Resource Management Journal · doi:10.1111/1748-8583.70069
Alshamaseen, R. M., ABUALRUB, R. F., & Ahmad, M. M. (2026) · Journal of Interprofessional Education & Practice · doi:10.1016/j.xjep.2026.100852
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Scordato, L. (2026) · Nordic Journal of Innovation in the Public Sector · doi:10.18261/njips.5.2.1
Blomqvist, O., Andersson, H., & Linge, H. M. (2026) · SSRN Electronic Journal · doi:10.2139/ssrn.7507427
Bhattacharya, D. (2026) · Oxford University Press eBooks · doi:10.1093/9780190070069.003.0010
Bhattacharya, D. (2026) · Oxford University Press eBooks · doi:10.1093/9780190070069.002.0004
Bhattacharya, D. (2026) · Oxford University Press eBooks · doi:10.1093/9780190070069.003.0008
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DOBRESCU, B., Seringa, J., Albuquerque, I., Парпиева, Н., Nasidze, N., Yuldashev, S., Alimjanova, S., & Lourenço, A. (2026) · Research Square · doi:10.21203/rs.3.rs-10775572/v1
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Rodriguez, I. J. T. (2026) · Discover Artificial Intelligence · doi:10.1007/s44163-026-02363-0
Andersen, F. C., & Vedøy, G. (2026) · Springer international handbooks of education · doi:10.1007/978-3-032-21359-4_68
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Metadata
- Authors
- Weick, K. E., & Sutcliffe, K. M.
- Venue
- Wiley eBooks
- Publisher
- Wiley
- Published
- 2015-09-02
- OpenAlex
- W4245466328
- Cited by
- 864
- References
- 0
- Citations by year
- 2026: 154 · 2025: 92 · 2024: 90 · 2023: 117 · 2022: 68 · 2021: 83 · 2020: 79 · 2019: 60 · 2018: 47 · 2017: 29 · 2016: 24 · 2015: 2
- FWCI
- 28.39
- Type
- book
- Language
- en
- Open access
- closed
- Locations
- Wiley eBooks (publishedVersion)
- CERN Document Server (European Organization for Nuclear Research) (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Disaster Management and Resilience
- Social Sciences › Safety Research › Safety and Risk Management
- Social Sciences › Decision Sciences › Management Science and Operations Research › Leadership, Behavior, and Decision-Making Studies
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.