Managing the Unexpected

Leadership Lessons From the Field: Leading by Saying “No”

Jamison, L. S., & Neubauer, B. E. (2019) · Military Medicine · doi:10.1093/milmed/usz273 · Cited by 2

Briefing: Temporary Works Forum: how history and narrative shaped a major safety initiative

Hewlett, B. (2019) · Proceedings of the Institution of Civil Engineers - Forensic Engineering · doi:10.1680/jfoen.20.00001 · Cited by 2

Human Factors Principles of Surgery

Cohen, T., Ley, E. J., & Gewertz, B. L. (2020) · Springer eBooks · doi:10.1007/978-3-030-53127-0_2 · Cited by 2

Exotic beauty, mail-order bride, secret agent: the stereotyped experiences of Russian women immigrating to the United States

Shpeer, M., & Howe, W. T. (2020) · Russian Journal of Communication · doi:10.1080/19409419.2020.1851115 · Cited by 2

Leading and managing during COVID-19: empirical insights from the Norwegian women’s national handball team in a time of crisis

Grønkjær, A. B., & Frøyen, A. F. (2021) · Sport in Society · doi:10.1080/17430437.2021.2016704 · Cited by 2

Qualidade do cuidado e segurança do paciente: desafios e contribuições diante da pandemia de covid-19

Caldas, B. D. N., & Reis, L. G. D. C. (2022) · Série Informação para ação na Covid-19 | Fiocruz eBooks · doi:10.7476/9786557081587.0007 · Cited by 2

Private and Public Digitalization and Economic Resilience during COVID-19 Pandemic

Ștefan, G., Traşcă, D., Sahlian, D.-N., Popa, A. F., Iacob, L.-M., & Chiriac, S. C. V. (2023) · Electronics · doi:10.3390/electronics12051224 · Cited by 5

Når en høypålitelig organisasjon blir utsatt for en normalulykke

Aakre, S., & Aarland, M. (2023) · Praktisk økonomi & finans · doi:10.18261/pof.39.1.4 · Cited by 2

Building a Shared Present and Future: Learnings from Henry Ford and Albert Kahn’s Co-Wuity Collaborative Innovation Network on the Moving Assembly Line and Mass Production

Riopelle, K., & Wang, X. (2019) · Studies on entrepreneurship, structural change and industrial dynamics · doi:10.1007/978-3-030-17238-1_1 · Cited by 2

When Hate Comes to Campus: Campus Readiness for Conflict, Safety, and Student Voice

Kruse, S. D., & Rodela, K. C. (2019) · Journal of Cases in Educational Leadership · doi:10.1177/1555458919860241 · Cited by 2

Operational Communications: Adapting a Hospital Daily Check-In (DCI) for Expanded Use During Emergency Events

Bailey, K., Williford, K., Cawley, P. J., et al. (2020) · Disaster Medicine and Public Health Preparedness · doi:10.1017/dmp.2019.131 · Cited by 2

Virtual Organizations as Sociotechnical Systems: Exploring How Organization Scientists and Virtual Organization Leaders Can CollaboratePreprint

Berente, N., Howison, J., King, J. L., Lyytinen, K., & Wilkins‐Diehr, N. (2013) · SSRN Electronic Journal · doi:10.2139/ssrn.2204092 · Cited by 2

Citizen Communication in the Public Sector

Sanders, K., & Monteros, M. D. L. V. E. D. L. (2020) · Wiley eBooks · doi:10.1002/9781119263203.ch22 · Cited by 3

Wenn Zivilgesellschaft High Reliability stiftet

Böwer, M. (2019) · Organisation und Pädagogik · doi:10.1007/978-3-658-18005-8_7 · Cited by 1

Effectively use metrics as part of process safety feedback and learning systems to monitor and improve performance

Klein, J. A. (2022) · Process Safety Progress · doi:10.1002/prs.12358 · Cited by 1

High-reliability organisation principles implemented in dentistry

Minyé, H. M., & Benjamin, E. M. (2022) · BDJ · doi:10.1038/s41415-022-4354-z · Cited by 1

Popper’s Critical Rationalism as a Response to the Problem of Induction: Predictive Reasoning in the Early Stages of the Covid-19 Epidemic

Peltonen, T. (2022) · Philosophy of Management · doi:10.1007/s40926-022-00203-6 · Cited by 1

Exploring the Evolution of Digital Transformation Research in Non-profit Organisations: A Bibliometric Analysis

Cipriano, M., & Za, S. (2024) · Lecture notes in information systems and organisation · doi:10.1007/978-3-031-52120-1_13 · Cited by 1

Implementation Strategy of Merdeka Belajar for Elementary Schools in Medan City: Realizing Sustainable Development Goals for Quality Education

Kusmanto, H., Siregar, L. P., Subhilhar, S., et al. (2024) · Research Journal in Advanced Humanities · doi:10.58256/xqqynw57 · Cited by 1

Impact of CRM on Trust and Conflict Between Civil Aviation Pilots and Cabin Crew

Yoo, J. H., Jeon, S. J., & Shin, R. H. (2025) · The International Journal of Aerospace Psychology · doi:10.1080/24721840.2025.2464133 · Cited by 1

The Contribution of Interactive Management Control to Strengthening the Structural and Behavioral Factors of Hidden Cost Management During a Crisis

Rhouiri, M., & Marghich, A. (2025) · Advances in logistics, operations, and management science book series · doi:10.4018/979-8-3693-8809-9.ch014 · Cited by 1

Interprofessional Communication: A Continuum of Intentions and Practices

Careau, E., & Fox, S. (2025) · Springer eBooks · doi:10.1007/978-3-031-70106-1_3 · Cited by 1

Beyond rationality: The unsettling presence of embodied trauma and grief after high reliability organization failure

Scott, A. L., & Ford, J. L. (2025) · Communication Monographs · doi:10.1080/03637751.2025.2497543 · Cited by 2

Routines amid the unpredictable: a street-level organization’s robust response to COVID-19

Wong, J. (2025) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/muaf016 · Cited by 2

Decentralization of Internal Crisis Management and Communication: Implications for Crisis Management Teams and Middle Managers

Ejsing, M. A. (2025) · Journal of Contingencies and Crisis Management · doi:10.1111/1468-5973.70100 · Cited by 1

Understanding employee vulnerability to cyberattacks using the lens of strategic human resource management

Garg, S. (2025) · The International Journal of Human Resource Management · doi:10.1080/09585192.2025.2601788 · Cited by 3

Antikırılgan Liderlik: Zorluklarla Güçlenen Eğitim Liderliği

Şahin, M. (2025) · EDUCATIONE · doi:10.58650/educatione.1754961

Unveiling the Interactions between Individual, Entrepreneurial and Organizational Resilience of Entrepreneurs with Disabilities

Dargent, C. T., & Billion, J. (2025) · Relations industrielles · doi:10.7202/1122102ar · Cited by 1

Human Factors: Organizational Behavioral Perspectives in Healthcare Cybersecurity for Applied Behavior Analysis (ABA) Therapists

Lundy, A., McLester, Q., Burrell, D. N., Nobles, C., Burton, S. L., Ayodeji-Ogundiran, A. I., Brown-Jackson, K. L., Duncan, T. D., Daryousef, M., Stokes, J. W., et al. (2026) · IGI Global eBooks · doi:10.4018/979-8-3373-4967-1.ch003 · Cited by 1

From disclosure to competitiveness: the role of resilience in European firms

Dkhili, H. (2026) · Competitiveness Review: an international business journal · doi:10.1108/cr-09-2025-0328 · Cited by 1

Team of Teams: An Architecture for Distributed Collective Behavior

Wade, J., Calvo‐Amodio, J., & Ströbel, J. (2026) · Conference on systems engineering research series · doi:10.1007/978-3-032-12309-1_22 · Cited by 1

Resilience and Humanity: A Framework for Thriving Through Disruptions

Camillus, J. C., Abel, K., Bidanda, B., Bronder, K., Gassman, C., Lam, A., Madhavan, R., & Mirchandani, P. (2026) · Administrative Sciences · doi:10.3390/admsci16050235 · Cited by 2

Assured autonomy: How operations research powers and orchestrates generative AI systems

Dai, T., Simchi‐Levi, D., Wu, M. X., & Xie, Y. (2026) · Production and Operations Management · doi:10.1177/10591478261455127 · Cited by 2

Responsible digital transformation in rural primary healthcare services: critical factors from a Norwegian case study

Thapa, R. K., Bliksvær, T., Eines, T. F., Fabritius, M. K., Grønvik, C. K. ­., Holm, S., Nilsen, N. J., Verlo, F. R., & Hartviksen, T. A. (2026) · Scandinavian Journal of Primary Health Care · doi:10.1080/02813432.2026.2673135 · Cited by 2

An integrated framework for climate risk management and reporting in contemporary business reality

Papa, M., Wieczorek‐Kosmala, M., Losa-Jończyk, A., Pagach, D. P., Linsley, P., & Oliva, F. L. (2026) · Meditari Accountancy Research · doi:10.1108/medar-04-2026-3901 · Cited by 1

The Complementarity Paradox: Human-AI Collaboration, Overreliance, and Skill Decline in Entrepreneurial Contexts

Subramanya, S., Krishnan, S., & Azad, N. (2026) · Information Systems Frontiers · doi:10.1007/s10796-026-10804-5 · Cited by 2

Questions healthcare boards should ask senior leaders about risk

Stevens, P., Down, A., & Willcox, J. M. (2018) · Healthcare Management Forum · doi:10.1177/0840470418799412 · Cited by 1

Clumsy Solutions, Messy Institutions and Cultural Change

Ney, S., & Meinel, C. (2019) · Understanding innovation · doi:10.1007/978-3-030-19609-7_3 · Cited by 2

Bridging the Gap

Dahlberg, R. (2016) · Springer proceedings in mathematics & statistics · doi:10.1007/978-3-319-43709-5_3 · Cited by 1

I have found my tribe

Elliott-Mainwaring, H. (2021) · Journal of Patient Safety and Risk Management · doi:10.1177/25160435211029523 · Cited by 1

Building Resilience in Temporary Organizations: Lessons from a Shipyard

Russel, A., Tillement, S., & Journé, B. (2021) · Springer eBooks · doi:10.1007/978-3-030-82072-5_4 · Cited by 2

Sinn als Thema im Coaching

Stelter, R. (2016) · Springer eBooks · doi:10.1007/978-3-662-45119-9_65-1 · Cited by 1

A Psychological Investigation of Selection Criteria for Learning Agents (Super Users) and Allocation of Responsibilities in the Implementation of Technological Change

Vaag, J. R., Sætren, G. B., Halvorsen, T. H., & Sørgård, S. D. (2022) · Frontiers in Psychology · doi:10.3389/fpsyg.2022.928217 · Cited by 4

Resilience Development in Multiple Shocks: Lessons in Mental Health and Well-Being Deterioration during COVID-19

Zhou, K., & Mengru, Z. (2022) · Systems · doi:10.3390/systems10050183 · Cited by 2

Multiple Identities in High Reliability Organizations: A Case Study

Vaz, S. L., Maia, G. X., Nelson, R. E., & Henriqson, É. (2023) · Journal of Management Inquiry · doi:10.1177/10564926231178238 · Cited by 3

Complementary Approaches to Identifying Missed Diagnostic Opportunities in Hospitalized Children

Grubenhoff, J. A., & Perry, M. F. (2023) · Hospital Pediatrics · doi:10.1542/hpeds.2023-007249 · Cited by 1

The Role of Self-Regulated Learning in Safe Behavior: Constructing a Model of Safe Behavior Incorporating Self-Regulated Learning

Yamada, N., & Itoh, M. (2023) · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · doi:10.1177/21695067231192526 · Cited by 1

Missed opportunities in hospital quality measurement during the COVID-19 pandemic: a retrospective investigation of US hospitals’ CMS Star Ratings and 30-day mortality during the early pandemic

Pollock, B. D., Devkaran, S., & Dowdy, S. C. (2024) · BMJ Open · doi:10.1136/bmjopen-2023-079351 · Cited by 1

Safety in Sight: Illuminating Hidden Barriers to Zero Harm

Braaten, J., & Wild, K. (2024) · Springer eBooks · doi:10.1007/978-3-031-53158-3_3 · Cited by 3

ETSI As a case study of organizational resilience in standard setting: strategies that ensure thriving despite organizational challenges

Stanojević, A. (2024) · Innovation The European Journal of Social Science Research · doi:10.1080/13511610.2024.2369180 · Cited by 1

(Re)Considering Online Organizations: Communicating and Organizing via New Technology for High Reliability

Howe, W. T., & Nwoko, O. B. (2024) · Merits · doi:10.3390/merits4030022 · Cited by 2

Disaster Narratives in Emergency Services: Tools for Crisis and Disaster Governance

Schmidt, J., & Gerhold, L. (2025) · Journal of Contingencies and Crisis Management · doi:10.1111/1468-5973.70072 · Cited by 1

Capacity and capacity development

Baser, H. (2008) · Taylor & Francis eBooks · doi:10.1201/9780203878057.pt3 · Cited by 1

Sinn als Thema im Coaching

Stelter, R. (2018) · Springer eBooks · doi:10.1007/978-3-662-49483-7_65 · Cited by 1

Design and Implementation of High Reliability Organizing Based Performance Metrics in the Context of the EU H2020 Research Project TARGET, Aiming at Developing VR/AR Training Environment for Security Critical Agents

Vidal, R. (2018) · Advances in intelligent systems and computing · doi:10.1007/978-3-319-96071-5_193 · Cited by 1

Teaching Strategists to Take Advantage of What Happens

Starbuck, W. H. (2018) · Emerald Group Publishing Limited eBooks · doi:10.1108/s0742-332220180000039017 · Cited by 1

Arts-Based Interventions as Platforms for Sensuous Organisational Learning: An Introduction

Taylor, S. S., & Antonacopoulou, E. P. (2019) · Palgrave studies in business, arts and humanities · doi:10.1007/978-3-319-99049-1_1 · Cited by 1

Protecting Health Care Workers from Transmissible Airborne Diseases: Challenges and Opportunities

Friese, C. R., & Clever, L. H. (2020) · NAM Perspectives · doi:10.31478/202001c · Cited by 1

Creation of Quality Management Systems: Frameworks for Performance Excellence

Campbell, A. M., Lighter, D. E., & Mueller, B. U. (2020) · Springer eBooks · doi:10.1007/978-3-030-55829-1_3 · Cited by 1

An Improvement Operating System: A Case for a Digital Infrastructure for Continuous Improvement

Baily, D., & Nair, K. R. (2020) · Springer eBooks · doi:10.1007/978-3-030-55829-1_17 · Cited by 1

Emerging and Noteworthy Theories

Mayfield, M., Mayfield, J. R., & Walker, R. C. (2020) · New perspectives in organizational communication · doi:10.1007/978-3-030-57741-4_12 · Cited by 1

Wanneer is er sprake van verantwoorde bestuurlijke informatie?

Strikwerda, H. (2021) · Maandblad Voor Accountancy en Bedrijfseconomie · doi:10.5117/mab.95.57679 · Cited by 1

On the Horns of a Narrative

Stubbins, N., & Stubbins, D. (2008) · CRC Press eBooks · doi:10.1201/9781420047523.ch7 · Cited by 1

R

Westermayer, G. (2021) · Springer eBooks · doi:10.1007/978-3-662-63515-5_21 · Cited by 1

Krisenmanagement in pandemischen Lagen im Krankenhaus

Weiß, S., & Hofinger, G. (2022) · AINS - Anästhesiologie · Intensivmedizin · Notfallmedizin · Schmerztherapie · doi:10.1055/a-1710-2210 · Cited by 1

Expectant Mothers and Digital Health Interventions: The Application of HRO Principles in Prenatal Care in COVID-19 Era and Beyond

Gleiser, A., & Khashe, Y. (2022) · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · doi:10.1177/1071181322661546 · Cited by 1

Sensemaking in and around Organizations

Watkiss, L., & Ahn, J. (2019) · Oxford University Press eBooks · doi:10.1093/obo/9780199846740-0158 · Cited by 2

A Theory for Deliberation-Oriented Stress Testing RegulationPreprint

Weber, R. F. (2013) · SSRN Electronic Journal · doi:10.2139/ssrn.2273663

An Integral Approach to Risk Management

Devaney, K. (2016) · INCOSE International Symposium · doi:10.1002/j.2334-5837.2016.00200.x

La finance éthique et la crise de 2008 : l’exemple britannique

Boughanmi, A. (2016) · Revue française de civilisation britannique · doi:10.4000/rfcb.1038

Karl E. Weick: Departing from Traditional Rational Models of Organizational Change

Schwandt, D. (2017) · Springer eBooks · doi:10.1007/978-3-319-52878-6_62

Sensibility in applied ethics

Born, R., & Gatarik, E. (2017) · Human Affairs · doi:10.1515/humaff-2017-0039

Re-creating the engagement in managerial learning

Gatarik, E., & Born, R. (2018) · Human Affairs · doi:10.1515/humaff-2018-0001

L’éthique du silence : le conflit d’intérêts explique-t-il le silence des employés?

Anderson, J. (2018) · Healthcare Management Forum · doi:10.1177/0840470418761055

Creating Social Spaces for Exploration

Ney, S., & Meinel, C. (2019) · Understanding innovation · doi:10.1007/978-3-030-19609-7_4

Die öffentliche Verwaltung und die schwierige Anpassung an moderne Zeiten

Kneissler, T. (2019) · Springer eBooks · doi:10.1007/978-3-658-26530-4_2

Rationalistische Zerrbilder. Konsequenz- und Angemessenheitslogik in Katastrophenerinnerungen am Beispiel der NSU-Untersuchungsberichte

Dosdall, H. (2020) · Soziales Gedächtnis, Erinnern und Vergessen · doi:10.1007/978-3-658-28933-1_5

Einfach, funktional, substanzvoll

Kinne, P. (2020) · Springer eBooks · doi:10.1007/978-3-662-61021-3_18

Weick, Karl E.: Departing from Traditional Models of Organizational Change

Schwandt, D. (2020) · Springer eBooks · doi:10.1007/978-3-319-49820-1_62-3

What to Do When an Event Happens: Building Trust in Every Step

Green, M., & Budin, L. (2020) · Springer eBooks · doi:10.1007/978-3-030-55829-1_6

Reliability, Resilience, and Developing a Problem-Solving Culture

Johnson, D. P., & McLean, H. S. (2020) · Springer eBooks · doi:10.1007/978-3-030-55829-1_4 · Cited by 2

Pathways and Guidelines: An Approach to Operationalizing Patient Safety and Quality Improvement

Buchert, A. R., & Butler, G. A. (2020) · Springer eBooks · doi:10.1007/978-3-030-55829-1_14

Human-Environment-Health and Reinforcement of Individual ResiliencePreprint

Sornette, D., Cauwels, P. P., Mearns, E., et al. (2020) · SSRN Electronic Journal · doi:10.2139/ssrn.3580740

How LINE users struggle to come to terms with the adaptability-adaptivity dilemma

Intachakra, S. (2020) · Pragmatics & beyond. New series · doi:10.1075/pbns.319.12int

Managing the Hell Out of Organizational Trauma

O’Grady, K. A., Orton, J. D., & Moffitt, A. (2021) · Advances in human resources management and organizational development book series · doi:10.4018/978-1-7998-7016-6.ch006

Interoperability in Healthcare Systems: The Application of HRO Principles in New Technology Implementation in Digital Healthcare

Khashe, Y., & Tabibzadeh, M. (2021) · Lecture notes in networks and systems · doi:10.1007/978-3-030-80744-3_10

Using Simulation to Understand and Shape Organizational Culture

Patterson, M., Eisenberg, E. M., & Murphy, A. (2021) · Comprehensive healthcare simulation · doi:10.1007/978-3-030-72973-8_23

The Top Six: Standardized Safety Practices in U.S. Army Medical Department Treatment Facilities Worldwide

Hartstein, B. H., Muñante, M., & Toor, P. A. (2022) · NEJM Catalyst · doi:10.1056/cat.21.0266

Bibliographie générale

(2013) · Presses universitaires de Provence eBooks · doi:10.4000/books.pup.30740

Vorbemerkungen

Westermayer, G. (2021) · Springer eBooks · doi:10.1007/978-3-662-63515-5_1

Worum geht es in diesem Buch?

Westermayer, G. (2021) · Springer eBooks · doi:10.1007/978-3-662-63515-5_2

References

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General Principles of How Errors Occur and How They May Be Reduced

Smith, M. L., & Raab, S. S. (2019) · Springer eBooks · doi:10.1007/978-3-030-18464-3_1

Workforce Safety

Bundy, J. T., & Morin, M. M. (2020) · Springer eBooks · doi:10.1007/978-3-030-55829-1_21

Karl E. Weick: Departing from Traditional Rational Models of Organizational Change

Schwandt, D. (2017) · Springer eBooks · doi:10.1007/978-3-319-49820-1_62-2

Organizational Response to Error

Denning, J. R., & McCarthy, J. J. (2022) · Springer eBooks · doi:10.1007/978-3-031-07105-8_20

Health and Safety at Work

Barbour, J. B. (2022) · The International Encyclopedia of Health Communication · doi:10.1002/9781119678816.iehc0698

Doctrines for occupational health and safety

Bjurström, E. (2022) · Frontiers in Sustainability · doi:10.3389/frsus.2022.937576

Communicating Level of Certainty Associated with Human Factors Findings and Recommendations in Healthcare

Fuller, H. J. A., & Adams, K. A. (2022) · Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care · doi:10.1177/2327857922111013

Krisenmanagement in pandemischen Lagen im Krankenhaus

Weiß, S., & Hofinger, G. (2022) · OP-Management up2date · doi:10.1055/a-1955-2602

Susquehanna Chorale Spring Concert "Roots and Wings"

Hawkins, D. (2017)

Using DataGrid Control to Realize DataBase of Querying in VB6.0

Hu, S. (2000) · Modern Computer

Study and Two Types of Typical Usage of DataGrid Web Server Control

Hai-tao, L. (2005) · Modern Computer

Achieving Parameter of DBSCAN Based on Datagrid

Xu, Q. (2010)

PACWON: A parallelizing compiler for workstations on a network

Das, D. K., & Das, P. P. (1998) · Journal of Systems Architecture · doi:10.1016/s1383-7621(97)00078-7