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Public Sector Communication and Social Media: Opportunities and Limits of Current Policies, Activities, and Practices
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“Moreover, digital platforms today represent the connective tissue of contemporary society, and their impact is also clearly visible in public sector and public sector communication (Lovari & Valentini, 2020).”
From Exploring the Challenges of Generative AI on Public Sector Communication in Europe (2025) · cites this paper as Lovari & Valentini, 2020
In the citing paper
“In fact, digital platforms offer governments and institutions new communicative environments for informing citizens directly, for enhancing citizens' participation and policy development, and for being more transparent and accountable to public opinion and mass media (Haro-de-Rosario et al., 2018;Lovari & Valentini, 2020;Silva et al., 2019).”
From Exploring the Challenges of Generative AI on Public Sector Communication in Europe (2025) · cites this paper as Lovari & Valentini, 2020
In the citing paper
“The interviewees highlighted that the use of AI tools should be approached carefully, avoiding both techno-enthusiastic perspectives-as seen during the first phase of social media adoption (Lovari & Valentini, 2020)-or catastrophic ones that predict significant job losses, as reported in the early debate on the use of GenAI (Council of the EU, 2023).”
From Exploring the Challenges of Generative AI on Public Sector Communication in Europe (2025) · cites this paper as Lovari & Valentini, 2020
In the citing paper
“Digital literacy is important not only for strategically managing platforms and communication automation (Zerfass et al., 2023) but also for detecting potential online crises and disinformation practices that could harm PSOs or the general population (Coombs, 2020;Lovari & Valentini, 2020;OECD, 2021).”
From Exploring the Challenges of Generative AI on Public Sector Communication in Europe (2025) · cites this paper as Lovari & Valentini, 2020
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Cited by
Exploring the Challenges of Generative AI on Public Sector Communication in Europe
Lovari, A., & De Rosa, F. (2025) · Media and Communication · doi:10.17645/mac.9644 · Cited by 22
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Metadata
- Authors
- Lovari, A., & Valentini, C.
- Venue
- The Handbook of Public Sector Communication
- Publisher
- Wiley
- Published
- 2020-02-07
- Pages
- 315-328
- Cited by
- 63
- References
- 3
- Language
- en
- Licence
- doi.wiley.com/10.1002/tdm_license_1.1 (tdm)
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- Lovari, A., & Valentini, C. (2020). Public Sector Communication and Social Media: Opportunities and Limits of Current Policies, Activities, and Practices. The Handbook of Public Sector Communication. https://doi.org/10.1002/9781119263203.ch21
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.