Computer‐mediated communication: synchronicity and compensatory effort
Abstract
Groups might perform compensatory communicative actions if media characteristics impede a particular communication process. The present study examined this hypothesis for the process of information integration, which is a sub‐task in collaborative problem‐solving. Synchronous media characteristics support the information integration process, while asynchronous media characteristics impede it. The synchronicity of the medium was varied by manipulating parallelism and the immediacy of feedback within real‐time, text‐based computer‐mediated communication. A Conversational Games Analysis (CGA) was performed in order to investigate the functional purposes of the task‐oriented contributions. All groups successfully solved the problem. However, groups interacting in the asynchronous communication mode produced significantly more functional contributions for the purpose of mutual task‐oriented understanding and clarification, compared to the synchronous groups. Moreover, members of asynchronous groups repeated unshared pieces of information more often. These differences are interpreted as communicative efforts that balance the hindering influence of asynchronous media characteristics on the process of information integration. Copyright © 2007 John Wiley & Sons, Ltd.
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Chat and instant messaging tools still involve a certain level of asynchronicity because interpersonal feedback typically cannot be provided immediately.
“Münzer and Borg (2008) accurately point out that these tools still involve a certain level of asynchronicity, given that interpersonal feedback typically cannot be provided immediately (i.e., while a message is being constructed).”
From Transformation of Adolescent Peer Relations in the Social Media Context: Part 1—A Theoretical Framework and Application to Dyadic Peer Relationships (2018) · cites this paper as Münzer and Borg (2008)
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- Authors
- Münzer, S., & Borg, A.
- Affiliations
- Saarland University (DE)
- Corresponding author
- Münzer, Stefan
- Venue
- Applied Cognitive Psychology
- Publisher
- Wiley
- Published
- 2007-08-22
- Volume
- 22
- Issue
- 5
- Pages
- 663-683
- ISSN
- 0888-4080 (ISSN-L)
- 1099-0720
- OpenAlex
- W1964799945
- Cited by
- 21
- References
- 36
- Citations by year
- 2024: 1 · 2021: 1 · 2020: 1 · 2019: 1 · 2018: 1 · 2016: 3 · 2014: 3 · 2013: 4 · 2012: 1
- FWCI
- 1.83
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Applied Cognitive Psychology (publishedVersion)
- MADOC (University of Mannheim) (acceptedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Physical Sciences › Computer Science › Human-Computer Interaction › Digital Communication and Language
- Social Sciences › Education › Online and Blended Learning
- Keywords
- computer-mediated communication, synchronous communication, asynchronous communication, information integration, collaborative problem solving, compensatory effort, parallelism, group discussion
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