Feeling interrupted—Being responsive: how online messages relate to affect at work
Abstract
Summary: Being constantly connected to others via e‐mail and other online messages is increasingly typical for many employees. In this paper, we develop and test a model that specifies how interruptions by online messages relate to negative and positive affect. We hypothesize that perceived interruptions by online messages predict state negative affect via time pressure and that perceived interruptions predict state positive affect via responsiveness to these online messages and perceived task accomplishment. A daily survey study with 174 employees (a total of 811 day‐level observations) provided support for our hypotheses at the between‐person and within‐person level. In addition, perceived interruptions showed a negative direct association with perceived task accomplishment. Our study highlights the importance of being responsive to online messages and shows that addressing only the negative effects of perceived interruptions does not suffice to understand the full impact of interruptions by online messages in modern jobs.
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Work pressure mediates the relationship between email interruptions and negative affect.
“Sonnentag et al. (2018), who found that work pressure mediates the relationship between email interruptions and negative affect.”
From For whom and under what circumstances does email message batching work? (2022) · cites this paper as Sonnentag et al. (2018)
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Wang, B., Liu, Y., & Parker, S. K. (2020) · Academy of Management Annals · doi:10.5465/annals.2018.0127 · Cited by 377 · see citing works
Du, J., Kerkhof, P., & van Koningsbruggen, G. M. (2019) · Cyberpsychology, Behavior, and Social Networking · doi:10.1089/cyber.2018.0730 · Cited by 96 · see citing works
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For whom and under what circumstances does email message batching work?
Wijngaards, I., Pronk, F. R., & Burger, M. J. (2022) · Internet Interventions · doi:10.1016/j.invent.2022.100494 · Cited by 6 · see citing works
- Authors
- Sonnentag, S., Reinecke, L., Mata, J., & Vorderer, P.
- Affiliations
- University of Mannheim Mannheim Germany
- University of Mainz Mainz Germany
- ORCID
- Sonnentag, Sabine
- Venue
- Journal of Organizational Behavior
- Publisher
- Wiley
- Published
- 2017-10-09
- Volume
- 39
- Issue
- 3
- Pages
- 369-383
- ISSN
- 0894-3796
- 1099-1379
- Cited by
- 142
- References
- 15
- Language
- en
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