Modelling roles of task‐technology fit and self‐efficacy in hotel employees' usage behaviours of hotel information systems
Abstract
The purpose of this study was to examine the relationship between hotel information system (HIS) users' personal perceptions and beliefs of the given system and their daily routine usage intention via the technology acceptance model (TAM), considering the two external variables (motivational variables) of the model — ‘task‐technology fit’ (extrinsic motivation; system feature) and ‘self‐efficacy’ (intrinsic motivation; personal feature). Data were collected from hotel employees of 13 upscale hotels in Jeju, South Korea, and path analysis was utilised to test structural model and hypotheses. The results provided empirical support for an extended TAM, and verified its robustness in predicting hotel employees' intention to use a HIS. Copyright © 2010 John Wiley & Sons, Ltd.
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A number of empirical studies have advocated the use of attitude as a mediating variable along with perceived usefulness and perceived ease of use of the TAM model.
“A number of empirical studies (e.g., Aboelmaged 2010; Aggelidis and Chatzoglou 2009; Kim et al. 2010) have advocated the use of attitude as a mediating variable along with perceived usefulness and perceived ease of use of the TAM model.”
From Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model (2019) · cites this paper as Kim et al. 2010
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- Authors
- Kim, T. (., Suh, Y. K., Lee, G., & Choi, B. G.
- Affiliations
- Kyung Hee University (KR)
- Jeju National University (KR)
- Corresponding author
- Kim, Taegoo (Terry)
- Venue
- International Journal of Tourism Research
- Publisher
- Wiley
- Published
- 2010-11
- Volume
- 12
- Issue
- 6
- Pages
- 709-725
- ISSN
- 1099-2340 (ISSN-L)
- 1522-1970
- OpenAlex
- W2019760021
- Cited by
- 139
- References
- 64
- Citations by year
- 2026: 6 · 2025: 14 · 2024: 14 · 2023: 19 · 2022: 21 · 2021: 15 · 2020: 17 · 2019: 10 · 2018: 7 · 2017: 6 · 2016: 3 · 2015: 2 · 2014: 2 · 2013: 2 · 2012: 1
- FWCI
- 2.12
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Tourism Research (publishedVersion)
- Funders
- Kyung Hee University
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Keywords
- task-technology fit, self-efficacy, hotel information systems, technology acceptance model, intention to use, hotel employees, intrinsic motivation, extrinsic motivation, extended TAM, information systems adoption
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