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Ensuring Quality in Psychological Support (WHO EQUIP): developing a competent global workforce
Open accessAbstract
Globally, the vast majority of people with mental health conditions do not receive effective care. Among people living with depression, only 1 in 5 persons in high-income countries and 1 in 27 in lower-middle income countries receive minimally adequate treatment1. There is a dearth of health workers trained in mental health care, with only one trained provider per 10,000 people in most countries2. One key action to improve access to mental health care is to expand psychological and psychosocial support services delivered by diverse cadres across settings3. There is now good evidence that persons who are not specialists in mental health can effectively deliver psychological interventions, but they must be adequately trained and supervised4. Non-specialist providers include primary care workers, community workers, psychosocial workers, teachers, family members and peers. However, unlike licensed professionals for whom there are professional associations to assure standards, there are usually no systems or mechanisms in place that check whether non-specialist providers have sufficient training and supervision to achieve minimum competency to effectively and safely deliver interventions. This raises the question: how can governments and the general population be assured that non-specialists provide quality care? One way to address this challenge is to establish competency-based training approaches and competency assessment measures that governments, non-governmental organizations and other institutions can use to benchmark skills for safe and effective care. Competency measures can be used to determine who is or is not competent as well as to tailor supervision and supplementary training to address gaps in skills. Having competency targets in mind can also inform training duration and content that may need to vary across sites or cadres. Competency-based training approaches have already demonstrated success in diverse areas of health care in low resource settings, including surgery and obstetric care5, 6. To facilitate competency-based training in psychosocial support, psychological treatments, and foundational helping skills, the World Health Organization (WHO) is developing the Ensuring Quality in Psychological Support (EQUIP) platform (https://www.who.int/mental_health/emergencies/equip/en/). The EQUIP platform aligns with WHO's work on universal health coverage, that is establishing competency frameworks across fields of health care. EQUIP will be an online resource to help program managers and trainers utilize competency assessments to evaluate trainings and to feedback those competency results to support trainee development and modify curricula. The full suite will comprise tutorials on implementing competency assessments, including how to achieve interrater reliability with global rating standards and how to use role plays to assess competency. It will include guidance for trainers on delivering competency-based training programs, and for implementation and adaptation of psychological interventions. In addition, the EQUIP platform will offer training modules on common factors that can be selected based on competency assessment outcomes. Common factors are general elements of psychosocial support and psychological care – such as communication skills, empathy, collaboration, and helper-client alliance – that are vital ingredients for any intervention to be effective7. Contents of the EQUIP platform have been informed by a theory of change workshop attended by mental health and psychosocial service stakeholders with different practice experiences from diverse global settings. The EQUIP team has reviewed manuals and training materials for interventions delivered by non-specialists with effectiveness demonstrated in randomized controlled trials. This has led to the identification of competencies for both common factors and specific classes of psychological interventions (e.g., cognitive, interpersonal, problem solving, behavioral and trauma-focused techniques). EQUIP will encompass a competency evaluation tool, the Enhancing Assessment of Common Therapeutic Factors (ENACT), that has been developed for role-play based assessment of mental health and psychosocial support skills for non-specialist and specialist providers across cultures, context and types of interventions8, 9. In addition, a suite of competency assessment tools based on ENACT is being developed and tested. Below we briefly outline who, how, where and when EQUIP can be used. Who can use EQUIP? EQUIP is intended for trainers, supervisors and project managers implementing psychosocial support and psychological interventions. How can EQUIP be used? EQUIP can be used to improve implementation plans, competency assessments of trainees, and training and supervision curricula in common factors to accompany manualized interventions. Competency assessments may also be used to aid selection of trainees and to guide institutional certification after achiev
Overview
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TL;DR
The World Health Organization is developing EQUIP, an online/offline platform to support competency-based training and assessment for psychological and psychosocial support delivered by diverse cadres. EQUIP aims to help trainers, supervisors, and project managers assure minimum competency, including through tools such as ENACT, and will be piloted before materials are available in English, Arabic, and Spanish.
Key findings
- Most people with mental health conditions do not receive effective care: among people with depression, only 1 in 5 in high-income countries and 1 in 27 in lower-middle income countries receive minimally adequate treatment, and most countries have only one trained provider per 10,000 people.
- Non-specialists can effectively deliver psychological interventions if adequately trained and supervised, but unlike licensed professionals, there are usually no systems to check whether they achieve minimum competency for safe and effective care.
- WHO is developing EQUIP to provide competency-based training and assessment resources, including tutorials, guidance on role-play assessment and interrater reliability, common-factors training modules, and the ENACT competency evaluation tool.
- EQUIP is intended for trainers, supervisors, and project managers; it will be an online platform with offline formats, developed using human-centered design, piloted in multiple countries, and after piloting made available in English, Arabic, and Spanish.
Methods
- This is a program description/letter, not an empirical study; it outlines the rationale, development, intended users, and planned contents of the WHO EQUIP platform.
- EQUIP contents were informed by a theory of change workshop with mental health and psychosocial service stakeholders from diverse global settings, and by review of manuals and training materials for non-specialist-delivered interventions with effectiveness demonstrated in randomized controlled trials.
- The paper reports no sample size, outcome data, or statistical analysis; it states that EQUIP is being developed using a human-centered design approach and piloted in multiple countries.
Limitations
- The paper states no formal limitations.
- Evident from the text: EQUIP is still being developed and piloted, so no empirical results on usability, competency assessment reliability/validity, implementation, or impact on care quality are reported.
- The text provides no data on whether competency-based training or EQUIP tools improve provider skills or patient outcomes.
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7 Not checked yet · 1 Own method · 1 Own result
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In the paper
“The EQUIP team has reviewed manuals and training materials for interventions delivered by non-specialists with effectiveness demonstrated in randomized controlled trials.This has led to the identification of competencies for both common factors and specific classes of psychological interventions (e.g., cognitive, interpersonal, problem solving, behavioral and trauma-focused techniques).”
boosteddirect- Asserted: passes — The authors put it forward as true.
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None of the sources cited for this claim have been checked yet.
In the paper
“Competency-based training approaches have already demonstrated success in diverse areas of health care in low resource settings, including surgery and obstetric care 5,6 .”
boosteddirect- Asserted: passes — The authors put it forward as true.
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None of the sources cited for this claim have been checked yet.
In the paper
“EQUIP will encompass a competency evaluation tool, the Enhancing Assessment of Common Therapeutic Factors (ENACT), that has been developed for role-play based assessment of mental health and psychosocial support skills for non-specialist and specialist providers across cultures, context and types of interventions 8,9 .”
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“One key action to improve access to mental health care is to expand psychological and psychosocial support services delivered by diverse cadres across settings 3 .”
What the sources say
- Not checked yetcites [3] source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“There is now good evidence that persons who are not specialists in mental health can effectively deliver psychological interventions, but they must be adequately trained and supervised 4 .”
What the sources say
- Not checked yetcites [4] source
boostedconditional- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“Common factors are general elements of psychosocial support and psychological care -such as communication skills, empathy, collaboration, and helper-client alliance -that are vital ingredients for any intervention to be effective 7 .”
What the sources say
- Not checked yetcites [7] source
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
In the paper
“There is a dearth of health workers trained in mental health care, with only one trained provider per 10,000 people in most countries 2 .”
What the sources say
- Not checked yetcites [2]
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
- Probably not a substantial claim. 1
- It may state two separate claims as one. 2
What the paper did — it cites no source for this, so there is none to check. The quote shows it is in the paper.
In the paper
“To refine the platform and its materials, EQUIP is being developed using a human-centered design approach to enhance usability and engagement, and piloted in multiple countries.”
plaindirect- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: fails — The paper’s conclusions may not depend on it.
- Based: passes — The paper gives a reason why it holds.
Probably not a substantial claim. The paper’s conclusions may not depend on it. It may state two separate claims as one.
In the paper
“Among people living with depression, only 1 in 5 persons in high-income countries and 1 in 27 in lower-middle income countries receive minimally adequate treatment 1 .”
What the sources say
- Not checked yetcites [1] source
plain- Asserted: passes — The authors put it forward as true.
- Checkable: passes — It can be checked against evidence.
- Load-bearing: passes — The paper’s conclusions depend on it.
- Based: passes — The paper gives a reason why it holds.
It may state two separate claims as one.
The paper relies on this without support.
In most settings, no established systems verify that non-specialist providers have enough training and supervision to reach the minimum competence needed for safe and effective delivery of interventions.
“However, unlike licensed professionals for whom there are professional associations to assure standards, there are usually no systems or mechanisms in place that check whether non-specialist providers have sufficient training and supervision to achieve minimum competency to effectively and safely deliver interventions.”
The paper relies on this without support.
Meeting mental health and psychosocial needs demands a major expansion of the global workforce so that psychosocial support and evidence-based psychological interventions can be delivered safely and effectively.
“Addressing mental health and psychosocial needs requires radical growth in the global workforce to ensure safe and effective delivery of psychosocial support and evidence-based psychological interventions.”
The paper relies on this without support.
Competency assessments can identify who is competent and can guide supervision and additional training to fill skill gaps.
“Competency measures can be used to determine who is or is not competent as well as to tailor supervision and supplementary training to address gaps in skills.”
The paper relies on this without support.
Setting competency targets can help determine how long training should last and what it should cover, which may differ by location or worker group.
“Having competency targets in mind can also inform training duration and content that may need to vary across sites or cadres.”
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“and recent initiatives such as the WHO’s EQUIP: Ensuring Quality in Psychosocial Support, which seeks to develop and compile comprehensive sets of quality resources for psychological and psychosocial support interventions globally [87, 88].”
Citations
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Weinreich, K. J., Frankova, I., Maksymets, N., Barbui, C., Klymchuk, V., Mooren, T. T. M., Olechno, E., Purgato, M., Sijbrandij, M., Witteveen, A. B., et al. (2025) · European Journal of Psychotraumatology · doi:10.1080/20008066.2025.2468117 · Cited by 13
Rocca, B. D., Bello, R., Carbone, M., Pezzella, P., Toni, C., Sampogna, G., Tarsitani, L., Luciano, M., & Fiorillo, A. (2023) · International Journal of Social Psychiatry · doi:10.1177/00207640231214964 · Cited by 11
Spedding, M. F., Kohrt, B. A., MYERS, B. J., Stein, D. J., Petersen, I., Lund, C., & Sorsdahl, K. R. (2022) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2022.40 · Cited by 9
Self-citationHana, R. A., Heim, E., Cuijpers, P. J., Sijbrandij, M., Chammay, R. E., & Kohrt, B. A. (2024) · BMC Family Practice · doi:10.1186/s12875-024-02680-2 · Cited by 10
Self-citationMasri, R. E., Steen, F., Coetzee, A. R., Aoun, M., Kohrt, B., Schafer, A., Pedersen, G. A., Chammay, R. E., Jordans, M. J. D., & Koppenol‐Gonzalez, G. V. (2023) · Intervention · doi:10.4103/intv.intv_15_22 · Cited by 8
Self-citationDeveloping competencies for the WHO mhGAP Intervention Guide Version 2.0 training package
Michael, S. A., Chowdhary, N., Rawstorne, P., & Dua, T. (2020) · World Psychiatry · doi:10.1002/wps.20762 · Cited by 9
Ceccarelli, C., Prina, E., Alkasaby, M. A., Cadorin, C., Gandhi, Y., Cristofalo, D., Jamei, Y. A., Muneghina, O., Barbui, C., Jordans, M. J. D., et al. (2023) · Clinical Psychology Review · doi:10.1016/j.cpr.2023.102371 · Cited by 14
Nadkarni, A., Gandhi, Y., Fernandes, L., Mirchandani, K., Kamat, S., Weiss, H. A., Singla, D. R., Velleman, R. D. B., Lu, C., Bhatia, U., et al. (2024) · Trials · doi:10.1186/s13063-024-08236-0 · Cited by 7
Terp, A. M., Habashneh, R., Brown, F. L., Abualhaija, A., Aqel, I. S., Ghatasheh, M., Bryant, R. A., Jordans, M. J. D., Malik, A., Mittendorfer‐Rutz, E., et al. (2025) · BMC Public Health · doi:10.1186/s12889-025-21914-1 · Cited by 7
Elnasseh, A., Mehta, V. S., Manolova, G., Pedersen, G. A., Golden, S., Eloul, L., Gebrekristos, F., Collins, P. Y., Mutavi, T. N., Mbwayo, A., et al. (2024) · BJPsych Open · doi:10.1192/bjo.2024.37 · Cited by 9
Self-citationYildirim, S., Gutierrez-Torres, M. A., Byansi, W., Ventevogel, P., Bosqui, T. J., & Betancourt, T. S. (2026) · BMJ · doi:10.1136/bmj-2025-086043 · Cited by 7
Rose, A. L., Feng, Y., Rai, S., Shrestha, P., Magidson, J. F., & Kohrt, B. A. (2023) · Psychiatric Services · doi:10.1176/appi.ps.202100691 · Cited by 6
Self-citationKohrt, B. K., Saltiel, M. M., Rosen, E. L., & Cholotio, M. (2022) · SSM - Mental Health · doi:10.1016/j.ssmmh.2022.100078 · Cited by 9
Self-citationJoshi, U., Haney, J. R., Sequeira, M., Singla, D. R., Patel, V., Bhan, A., Cooper, Z., & Naslund, J. A. (2022) · Psychiatric Quarterly · doi:10.1007/s11126-022-10007-6 · Cited by 7
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Miller, K. E., Rasmussen, A., & Jordans, M. J. D. (2023) · The Lancet Psychiatry · doi:10.1016/s2215-0366(23)00273-0 · Cited by 8
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Preventable Losses: Threatening Rise in Suicides During the Pandemic
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(2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.29.pr13
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(2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.29.pr9
(2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.29.pr7
(2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.29.pr3
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(2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.29.pr8
(2023) · Cambridge Prisms Global Mental Health · doi:10.1017/gmh.2023.29.pr5
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Metadata
- Authors
- Kohrt, B. A., Schafer, A., Willhoite, A., van't Hof, E., Pedersen, G. A., Watts, S., Ottman, K., Carswell, K., & van Ommeren, M.
- Affiliations
- George Washington University (US)
- World Health Organization (CH)
- United States Agency for International Development (US)
- Department of Mental Health and Substance Use, World Health Organization, Geneva, Switzerland
- ORCID
- Venue
- World Psychiatry
- Publisher
- Wiley
- Published
- 2020-01-10
- Volume
- 19
- Issue
- 1
- Pages
- 115-116
- ISSN
- 1723-8617 (ISSN-L)
- 2051-5545
- PMC
- PMC6953555
- OpenAlex
- W2999310245
- Semantic Scholar
- 3df85165a4ba3642353d9ed0440d5a806d7090f0
- Cited by
- 130
- References
- 8
- Citations by year
- 2026: 7 · 2025: 16 · 2024: 19 · 2023: 48 · 2022: 19 · 2021: 14 · 2020: 6
- FWCI
- 16.31
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- World Psychiatry (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- Funders
- United States Agency for International Development
- World Health Organization
- Topics
- Social Sciences › Education › Innovations in Medical Education
- Health Sciences › Medicine › Psychiatry and Mental health › Mental Health Treatment and Access
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Competency Development and Evaluation
- Keywords
- mental health professionals, competency-based training, competency assessment, psychosocial support, psychological intervention, inter-rater reliability, role-play assessment, training supervision, access to mental health care, resource-limited settings, curriculum adaptation, universal health coverage, peer support, community workers, primary care providers, teacher mental health
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
A language model drew the claims from the paper on 2026-10-08, under version 3 of the claim definition (model deepseek-v4.1-flash, prompt extract-v3).
A second model labelled each claim on 2026-10-08 (model jev-1.13-20260917, definition revision gold-guideline-v0.2).
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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