The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.
Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”
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Citations
Cites
Development and validation of brief measures of positive and negative affect: The PANAS scales.
Watson, D., Clark, L. A., & Tellegen, A. (1988) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.54.6.1063 · Cited by 32,433
Emotion Work, Feeling Rules, and Social Structure
Hochschild, A. R. (1979) · American Journal of Sociology · doi:10.1086/227049 · Cited by 5,962
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990) · Journal of Marketing · doi:10.2307/1252174 · Cited by 4,860
Gross, J. J. (1998) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.74.1.224 · Cited by 4,671 · cited 4×
“literature of emotion regulation (Gross, 1998) to propose how employees modify expressions for organizational purposes.”
BackgroundMethodInfluentialProgress on a cognitive-motivational-relational theory of emotion
Lazarus, R. S. (1991) · American Psychologist · doi:10.1037/0003-066x.46.8.819 · Cited by 3,272
A meta-analytic examination of the correlates of the three dimensions of job burnout
Lee, R. T., & Ashforth, B. E. (1996) · Journal of Applied Psychology · doi:10.1037/0021-9010.81.2.123 · Cited by 3,262
Hiding feelings: The acute effects of inhibiting negative and positive emotion
Gross, J. J., & Levenson, R. W. (1997) · Journal of Abnormal Psychology · doi:10.1037/0021-843x.106.1.95 · Cited by 1,834
The impact of interpersonal environment on burnout and organizational commitment
Leiter, M. P., & Maslach, C. (1988) · Journal of Organizational Behavior · doi:10.1002/job.4030090402 · Cited by 1,597
Moral mazes: The world of corporate managers
Jackall, R. (1988) · International Journal of Politics, Culture and Society · doi:10.1007/bf01390690 · Cited by 1,296
Schutte, N., Toppinen, S., Kalimo, R., & Schaufeli, W. (2000) · Journal of Occupational and Organizational Psychology · doi:10.1348/096317900166877 · Cited by 732 · cited 2×
“This frequent extension of the concept of burnout to nonhuman service workers led to the development of a revised measure of burnout (the MBI-GS) with dimensions that parallel the original scale: emotional exhaustion, cynicism, and professional efficacy (Leiter & Schaufeli, 1996; Maslach, Jackson, & Leiter, 1996; Schu…”
Background
Cited by
Grandey, A. A. (2003) · Academy of Management Journal · doi:10.2307/30040678 · Cited by 2,285
Self-citationThe dynamics of proactivity at work
Grant, A. M., & Ashford, S. J. (2008) · Research in Organizational Behavior · doi:10.1016/j.riob.2008.04.002 · Cited by 2,057
Emotional intelligence: An integrative meta-analysis and cascading model
Joseph, D. L., & Newman, D. A. (2010) · Journal of Applied Psychology · doi:10.1037/a0017286 · Cited by 1,722
An appraisal perspective of teacher burnout: Examining the emotional work of teachers
Chang, M.-L. (2009) · Educational Psychology Review · doi:10.1007/s10648-009-9106-y · Cited by 1,349
The Sociology of Emotional Labor
Wharton, A. S. (2009) · Annual Review of Sociology · doi:10.1146/annurev-soc-070308-115944 · Cited by 801
Metadata
- Authors
- Brotheridge, C. M., & Grandey, A. A.
- Venue
- Journal of Vocational Behavior
- Publisher
- Elsevier BV
- Published
- 2002-02
- Volume
- 60
- Issue
- 1
- Pages
- 17-39
- ISSN
- 0001-8791 (ISSN-L)
- OpenAlex
- W2156330953
- Cited by
- 2,352
- References
- 11
- FWCI
- 68.99
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”. https://app.cochat.ai/papers/10.1006/jvbe.2001.1815
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- Brotheridge, C. M., & Grandey, A. A. (2002). Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”. Journal of Vocational Behavior. https://doi.org/10.1006/jvbe.2001.1815
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
