The impact of interpersonal environment on burnout and organizational commitment
Open accessAbstract
Organizational commitment and burnout were related to interpersonal relationships of nurses in a small general hospital. Regular communication contacts among personnel were differentiated as supervisor or coworker contact, and these categories were further differentiated into pleasant and unpleasant contacts. The results were consistent with a view of burnout in which emotional exhaustion leads to greater depersonalization which subsequently leads to diminished personal accomplishment. Interpersonal contact with personnel in the organization was related to the development of burnout at each stage. Patterns of pleasant and unpleasant contacts with supervisors and coworkers were related to the three aspects of burnout in a distinct manner. High burnout was related to diminished organizational commitment, which was also related to aspects of the interpersonal environment of the organization. The results are discussed in the context of a comprehensive approach to psychological adjustment to a worksetting.
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Energizers and de-energizers can have a powerful influence on the performance of people around them.
“Network analyses by Cross et al. (2003) showed that energizers and de-energizers can have a powerful influence on the performance of people around them (see also Leiter and Maslach 1988).”
From Energy Management of People in Organizations: A Review and Research Agenda (2011) · cites this paper as Leiter and Maslach 1988
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- Authors
- Leiter, M. P., & Maslach, C.
- Affiliations
- Acadia University (CA)
- University of California, Berkeley (US)
- Corresponding author
- Leiter, Michael P.
- Venue
- Journal of Organizational Behavior
- Publisher
- Wiley
- Published
- 1988-10
- Volume
- 9
- Issue
- 4
- Pages
- 297-308
- ISSN
- 0894-3796 (ISSN-L)
- 1099-1379
- OpenAlex
- W2098462375
- Cited by
- 1,597
- References
- 28
- Citations by year
- 2026: 33 · 2025: 37 · 2024: 82 · 2023: 55 · 2022: 75 · 2021: 77 · 2020: 82 · 2019: 71 · 2018: 67 · 2017: 55 · 2016: 69 · 2015: 59 · 2014: 84 · 2013: 83 · 2012: 83
- FWCI
- 12.39
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Journal of Organizational Behavior (publishedVersion)
- Own your potential (DEAKIN) (submittedVersion)
- Figshare (submittedVersion, cc-by)
- Funders
- Social Sciences and Humanities Research Council of Canada
- Topics
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Health Sciences › Health Professions › Occupational Therapy › Occupational Health and Burnout
- Health Sciences › Health Professions › General Health Professions › Healthcare professionals’ stress and burnout
- Keywords
- burnout, organizational commitment, interpersonal relationships, nurses, emotional exhaustion, depersonalization, personal accomplishment
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