Developing an Artificial Intelligence Capability: A Theoretical Framework for Business Value
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Organisations often find it difficult to integrate AI within their business processes and systems, which often inhibits AI adoption.
“research has found that organisations often find it difficult to integrate AI within their business processes and systems, which often inhibits AI adoption (Davenport and Ronanki, 2018;Mikalef., et al., 2019).”
From Unlocking the value of artificial intelligence in human resource management through AI capability framework (2023) · cites this paper as Mikalef., et al., 2019
Cites
Bharadwaj, A. S. (2000) · MIS Quarterly · doi:10.2307/3250983 · Cited by 5,042 · see citing works
Mikalef, P., Krogstie, J., Pappas, I. O., & Pavlou, P. (2020) · Information & Management · doi:10.1016/j.im.2019.05.004 · Cited by 1,072 · see citing works
Self-citationMikalef, P., & Pateli, A. (2017) · Journal of Business Research · doi:10.1016/j.jbusres.2016.09.004 · Cited by 1,038 · see citing works
Self-citationClinical decision support in the era of artificial intelligence
Shortliffe, E. H., & Sepúlveda, M. J. (2018) · JAMA · doi:10.1001/jama.2018.17163 · Cited by 920 · see citing works
Mikalef, P., Boura, M., Lekakos, G., & Krogstie, J. (2019) · British Journal of Management · doi:10.1111/1467-8551.12343 · Cited by 835 · see citing works
Self-citationQuestions for artificial intelligence in health care
Maddox, T. M., Rumsfeld, J. S., & Payne, P. R. O. (2019) · JAMA · doi:10.1001/jama.2018.18932 · Cited by 385 · see citing works
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Mikalef, P., & Gupta, M. (2021) · Information & Management · doi:10.1016/j.im.2021.103434 · Cited by 1,700 · see citing works
Self-citationChowdhury, S., Dey, P., Joel-Edgar, S., Bhattacharya, S., Rodriguez-Espindola, O., Abadie, A., & Truong, L. (2023) · Human Resource Management Review · doi:10.1016/j.hrmr.2022.100899 · Cited by 927 · see citing works
Responsible Artificial Intelligence Governance: A Review and Research Framework
Papagiannidis, E., Mikalef, P., & Conboy, K. (2025) · The Journal of Strategic Information Systems · doi:10.1016/j.jsis.2024.101885 · Cited by 565 · see citing works
Self-citationChowdhury, S., Budhwar, P., Dey, P. K., Joel-Edgar, S., & Abadie, A. (2022) · Journal of Business Research · doi:10.1016/j.jbusres.2022.01.069 · Cited by 531 · see citing works
Toward AI Governance: Identifying Best Practices and Potential Barriers and Outcomes
Papagiannidis, E., Enholm, I. M., Dremel, C., Mikalef, P., & Krogstie, J. (2023) · Information Systems Frontiers · doi:10.1007/s10796-022-10251-y · Cited by 191 · see citing works
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- Authors
- Mikalef, P., Fjørtoft, S. O., & Torvatn, H. Y.
- Affiliations
- Norwegian University of Science and Technology (NO)
- SINTEF Digital (NO)
- Corresponding author
- Mikalef, Patrick
- Venue
- Lecture Notes in Business Information Processing
- Publisher
- Springer International Publishing
- Published
- 2019
- Pages
- 409-416
- ISSN
- 1865-1348 (ISSN-L)
- 1865-1356
- OpenAlex
- W2995432247
- Cited by
- 72
- References
- 6
- Citations by year
- 2026: 8 · 2025: 19 · 2024: 13 · 2023: 12 · 2022: 10 · 2021: 8 · 2020: 2
- FWCI
- 1.87
- Type
- conference paper
- Language
- en
- Open access
- green
- hdl.handle.net
- Licence
- other-oa
- www.springer.com/tdm (tdm)
- Locations
- Lecture notes in business information processing (publishedVersion)
- NORA - Norwegian Open Research Archives (submittedVersion, other-oa)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › Artificial Intelligence Applications
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
- Keywords
- AI capabilities, business value of AI, resource-based view, complementary resources, AI adoption barriers, theoretical framework
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