The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Measuring physical distribution service quality
Overview
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Citations
Cites
Comparative fit indexes in structural models.
Bentler, P. M. (1990) · Psychological Bulletin · doi:10.1037/0033-2909.107.2.238 · Cited by 25,266
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Significance tests and goodness of fit in the analysis of covariance structures.
Bentler, P. M., & Bonett, D. G. (1980) · Psychological Bulletin · doi:10.1037//0033-2909.88.3.588 · Cited by 19,023
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
An updated paradigm for scale development incorporating unidimensionality and its assessment
Gerbing, D. W., & Anderson, J. C. (1988) · Journal of Marketing Research · doi:10.1177/002224378802500207 · Cited by 6,293
Cited by
Measuring Service Quality in E-Retailing
Collier, J. E., & Bienstock, C. C. (2006) · Journal of Service Research · doi:10.1177/1094670505278867 · Cited by 1,051
Self-citationLogistics Service Quality as a Segment-Customized Process
Mentzer, J. T., Flint, D. J., & Hult, G. T. M. (2001) · Journal of Marketing · doi:10.1509/jmkg.65.4.82.18390 · Cited by 1,009
Self-citationA Three-Component Model of Customer to Service Providers
Bansal, H. S., Irving, P. G., & Taylor, S. F. (2004) · Journal of the Academy of Marketing Science · doi:10.1177/0092070304263332 · Cited by 934
Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study
Uvet, H. (2020) · Operations and Supply Chain Management: An International Journal · doi:10.31387/oscm0400248 · Cited by 145
The role of quality in e‐procurement performance: An empirical analysis
Vaidyanathan, G., & Devaraj, S. (2008) · Journal of Operations Management · doi:10.1016/j.jom.2007.08.004 · Cited by 133
Metadata
- Authors
- Bienstock, C. C., Mentzer, J. T., & Bird, M. M.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 1997-12
- Volume
- 25
- Issue
- 1
- Pages
- 31-44
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W4244465584
- Cited by
- 329
- References
- 5
- FWCI
- 4.80
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Measuring physical distribution service quality. https://app.cochat.ai/papers/10.1007/bf02894507
- The paper
- Bienstock, C. C., Mentzer, J. T., & Bird, M. M. (1997). Measuring physical distribution service quality. Journal of the Academy of Marketing Science. https://doi.org/10.1007/bf02894507
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
