Experiences of patients and providers while using telemedicine in cancer care during COVID-19 pandemic: A systematic review and meta-synthesis of qualitative literature
Open accessAbstract
Purpose The objective of this meta-synthesis was to identify, appraise, and synthesize patients and provider's experiences while using telemedicine in cancer care during the COVID-19 pandemic. Methods The databases Medline, Embase, Cinahl, PsycInfo, Web of Science, and other related databases were searched. Reviewers followed the Joanna Briggs Institute (JBI) meta-aggregation method to identify categories and synthesized findings and to assign a level of confidence to synthesized findings. The listed quotations and the original author interpretations were synthesized using MAXQDA software. Results Nineteen studies were included in the meta-synthesis. Three synthesized findings emerged from 243 primary findings: telemedicine assists but cannot be a substitute for face-to-face appointments in a health care crisis and in the provision of routine care to stable patients with cancer, infrastructural drivers and healthcare provider's support and attention affect patients' experiences and feelings about telemedicine, and patients who use telemedicine expect their health care providers to devote enough time and consider emotional needs, the lack of which can develop a negative response. The methodological quality of the studies ranged between 4 and 10, and the overall level of confidence of the synthesized findings was determined to be low and medium. Conclusion The findings from this meta-synthesis gave a new insight to promoting the safe and evidence-based use of telemedicine during the current pandemic and future emergencies.
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Systematic reviews have consistently shown that virtual care and remote symptom monitoring can improve access, patient satisfaction, symptom management, and continuity of care, particularly for rural and underserved populations.
“Systematic reviews have consistently shown that virtual care and remote symptom monitoring can improve access, patient satisfaction, symptom management, and continuity of care, particularly for rural and underserved populations”
From A Scoping Review of Implemented Innovations in Cancer Care: Implications for Pan-Canadian Scaling (2026) · cites this paper as [30]
The Results (page not available in our copy) describe telemedicine as useful for follow-up care for stable patients with cancer and report some positive patient experiences. The Discussion also notes lower satisfaction for new visits and disparities in access, including between urban and rural residents. The paper does not establish that remote symptom monitoring improves symptom management or that the benefits are particularly strong for rural and underserved populations. (LLM, conf=0.88)
Experimental — accuracy not yet measuredThe findings of this review are consistent with emerging international evidence that successful cancer care transformation increasingly relies on digital health, workforce innovation, team-based care, and community-oriented models of service delivery.
“The findings of this review are consistent with emerging international evidence demonstrating that successful cancer care transformation increasingly relies on digital health, workforce innovation, team-based care, and community-oriented models of service delivery”
From A Scoping Review of Implemented Innovations in Cancer Care: Implications for Pan-Canadian Scaling (2026) · cites this paper as [30]
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- Authors
- Mostafaei, A., Sadeghi-Ghyassi, F., Kabiri, N., & Hajebrahimi, S.
- Affiliations
- Tabriz University of Medical Sciences (IR)
- Corresponding author
- Kabiri, Neda
- Venue
- Supportive Care in Cancer
- Published
- 2022-11-02
- Volume
- 30
- Issue
- 12
- Pages
- 10483-10494
- ISSN
- 0941-4355 (ISSN-L)
- 1433-7339
- PMC
- PMC9628519
- OpenAlex
- W4308160576
- Cited by
- 22
- References
- 58
- Citations by year
- 2026: 2 · 2025: 5 · 2024: 9 · 2023: 6
- FWCI
- 0.99
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Supportive Care in Cancer (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- Funders
- Tabriz University of Medical Sciences
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Medicine › Oncology › COVID-19 and healthcare impacts
- Health Sciences › Dentistry › General Dentistry › Dental Research and COVID-19
- Keywords
- telemedicine, cancer care, COVID-19 pandemic, patient experience, provider experiences, face-to-face appointments, health infrastructure, provider support, emotional needs, emergency health care
- MeSH terms
- COVID-19, Health Personnel, Humans, Neoplasms, Telemedicine, Qualitative Research, Pandemics
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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