Trust, Deals and Authority: Community Mental Health Professionals’ Experiences of Influencing Reluctant Patients
Abstract
The emphasis on care in the community in current mental health policy poses challenges for community mental health professionals with responsibility for patients who do not wish to receive services. Previous studies report that professionals employ a range of behaviors to influence reluctant patients. We investigated professionals' own conceptualizations of such influencing behaviors through focus groups with community teams in England. Participants perceived that good, trusting relationships are a prerequisite to the negotiation of reciprocal agreements that, in turn, lead to patient-centred care. They described that although asserting professional authority sometimes is necessary, it can be a potential threat to relationships. Balancing potentially conflicting processes-one based on reciprocity and the other on authority-represents a challenge in clinical practice. By providing descriptive accounts of micro-level dynamics of clinical encounters, our analysis shows how the authoritative aspect of the professional role has the potential to undermine therapeutic interactions with reluctant patients. We argue that such micro-level analyses are necessary to enhance our understanding of how patient-centered mental health policy may be implemented through clinical practice.
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- Authors
- Rugkåsa, J., Canvin, K., Sinclair, J., Sulman, A., & Burns, T.
- Affiliations
- Akershus University Hospital (NO)
- University of Oxford (GB)
- University of Southampton (GB)
- Corresponding author
- Rugkåsa, Jorun
- Venue
- Community Mental Health Journal
- Published
- 2014-03-25
- Volume
- 50
- Issue
- 8
- Pages
- 886-895
- ISSN
- 0010-3853 (ISSN-L)
- 1573-2789
- OpenAlex
- W2093262689
- Cited by
- 32
- References
- 70
- Citations by year
- 2026: 1 · 2025: 3 · 2024: 3 · 2023: 4 · 2022: 2 · 2021: 1 · 2020: 2 · 2019: 2 · 2018: 5 · 2017: 2 · 2016: 4 · 2015: 3
- FWCI
- 3.54
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Community Mental Health Journal (publishedVersion)
- PubMed (publishedVersion)
- ePrints Soton (University of Southampton) (submittedVersion)
- Funders
- National Institute for Health and Care Research (RP-PG-0606-1006)
- Topics
- Social Sciences › Psychology › Clinical Psychology › Psychiatric care and mental health services
- Social Sciences › Psychology › Clinical Psychology › Healthcare Decision-Making and Restraints
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Keywords
- professional authority, trust, reciprocity, patient-centered care, therapeutic relationship, patient encounters, mental health policy implementation, community-based care
- MeSH terms
- Attitude of Health Personnel, Community Mental Health Services, England, Female, Health Personnel, Humans, Male, Professional-Patient Relations, State Medicine, Focus Groups, Patient-Centered Care, Professional Role, Trust
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