Impact of online classes on the satisfaction and performance of students during the pandemic period of COVID 19
Open accessAbstract
The aim of the study is to identify the factors affecting students' satisfaction and performance regarding online classes during the pandemic period of COVID-19 and to establish the relationship between these variables. The study is quantitative in nature, and the data were collected from 544 respondents through online survey who were studying the business management (B.B.A or M.B.A) or hotel management courses in Indian universities. Structural equation modeling was used to analyze the proposed hypotheses. The results show that four independent factors used in the study viz. quality of instructor, course design, prompt feedback, and expectation of students positively impact students' satisfaction and further student's satisfaction positively impact students' performance. For educational management, these four factors are essential to have a high level of satisfaction and performance for online courses. This study is being conducted during the epidemic period of COVID- 19 to check the effect of online teaching on students' performance.
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Gopal et al. found that quality of instructor and ability to use technological tools is an important element in influencing student engagement.
“In a study by Gopal et al. [57], it was found that quality of instructor and the ability to use technological tools is an important element in influencing students engagement.”
From Impact of online learning on student's performance and engagement: a systematic review (2024) · cites this paper as [57]
The Discussion reports that instructor quality was the most prominent factor affecting students’ satisfaction with online classes, and the Implications section says instructors needed to develop technical skills. The paper does not report a finding that instructor quality or ability to use technological tools influenced student engagement; its reported outcome is satisfaction, not engagement. The indexed passages provide section labels but no page numbers. (LLM, conf=0.86)
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- Authors
- Gopal, R., Singh, V., & Aggarwal, A.
- Affiliations
- Chitkara University (IN)
- Corresponding author
- Gopal, Ram
- Singh, Varsha
- Aggarwal, Arun
- Venue
- Education and Information Technologies
- Published
- 2021-04-21
- Volume
- 26
- Issue
- 6
- Pages
- 6923-6947
- ISSN
- 1360-2357 (ISSN-L)
- 1573-7608
- PMC
- PMC8059127
- OpenAlex
- W3154556092
- Cited by
- 618
- References
- 119
- Citations by year
- 2026: 32 · 2025: 75 · 2024: 121 · 2023: 178 · 2022: 161 · 2021: 51
- FWCI
- 224.43
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Licence
- Locations
- Education and Information Technologies (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Education › Education during COVID-19 pandemic
- Social Sciences › Education › Online and Blended Learning
- Social Sciences › Education › Online Learning Methods and Innovations
- Keywords
- online courses, student satisfaction, student performance, COVID-19 pandemic, online learning, instructor quality, course design, immediate feedback, student expectations, business management education, hotel management education, higher education
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