Cited by 618Education during COVID-19 pandemicOnline and Blended LearningOnline Learning Methods and Innovations

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Impact of online classes on the satisfaction and performance of students during the pandemic period of COVID 19

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Gopal, Ram, Singh, Varsha, Aggarwal, Arun·2021·Education and Information Technologies

DOI 10.1007/s10639-021-10523-1PMC PMC8059127

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Abstract

The aim of the study is to identify the factors affecting students' satisfaction and performance regarding online classes during the pandemic period of COVID-19 and to establish the relationship between these variables. The study is quantitative in nature, and the data were collected from 544 respondents through online survey who were studying the business management (B.B.A or M.B.A) or hotel management courses in Indian universities. Structural equation modeling was used to analyze the proposed hypotheses. The results show that four independent factors used in the study viz. quality of instructor, course design, prompt feedback, and expectation of students positively impact students' satisfaction and further student's satisfaction positively impact students' performance. For educational management, these four factors are essential to have a high level of satisfaction and performance for online courses. This study is being conducted during the epidemic period of COVID- 19 to check the effect of online teaching on students' performance.

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Authors: Gopal, R., Singh, V., & Aggarwal, A.
Affiliations: Chitkara University (IN)
Corresponding author: Gopal, Ram
Singh, Varsha
Aggarwal, Arun
ORCID: Gopal, Ram
Singh, Varsha
Aggarwal, Arun
Venue: Education and Information Technologies
Publisher: Springer Science and Business Media LLC
Published: 2021-04-21
Volume: 26
Issue: 6
Pages: 6923-6947
ISSN: 1360-2357 (ISSN-L)
1573-7608
DOI: 10.1007/s10639-021-10523-1
PMC: PMC8059127
OpenAlex: W3154556092
Cited by: 618
References: 119
Citations by year: 2026: 32 · 2025: 75 · 2024: 121 · 2023: 178 · 2022: 161 · 2021: 51
FWCI: 224.43
Type: journal article
Language: en
Open access: bronze
doi.org
Licence: www.springernature.com/gp/researchers/text-and-data-mining (tdm)
www.springernature.com/gp/researchers/text-and-data-mining (vor)
Locations: Education and Information Technologies (publishedVersion)
PubMed Central (publishedVersion)
PubMed (publishedVersion)
Topics: Social Sciences › Education › Education during COVID-19 pandemic
Social Sciences › Education › Online and Blended Learning
Social Sciences › Education › Online Learning Methods and Innovations
Keywords: online courses, student satisfaction, student performance, COVID-19 pandemic, online learning, instructor quality, course design, immediate feedback, student expectations, business management education, hotel management education, higher education

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Impact of online classes on the satisfaction and performance of students during the pandemic period of COVID 19

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